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Idah Kusuma Dewi
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
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STUDI MINAT PEMBELI ONLINE SHOP DENGAN KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN SEBAGAI PREDIKTOR DI DESA BERGAS KIDUL KECAMATAN BERGAS KABUPATEN SEMARANG Erna Nur Wahidah; Aletta Dewi Maria Th; Tri Maryani; Idah Kusuma Dewi
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i5.11409

Abstract

This study was conducted in Bergas Kidul Village, Bergas District, Semarang Regency. The aim of this study is to find out how service quality and customer satisfaction impact buyers' interest in online shops in Bergas Kidul Village partially and how buyer satisfaction and service quality impact online buyers' interest in Bergas Kidul Village together. To calculate and produce 95 people living in Bergas Kidul Village, Bergas District, Semarang Regency as samples, the Slovin formula was used. The research results show that customer satisfaction and service quality have an impact on buyer interest in online shops in Bergas Kidul Village partially, and both have an impact on buyer interest in online shops in Bergas Kidul Village together
Co-Authors Aletta Dewi Maria TH Erna Nur Wahidah Tri Maryani