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All Journal JSI (Jurnal sistem Informasi) Universitas Suryadarma Knowbase : International Journal of Knowledge in Database
RIZQI, IKRA NOVAR
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Computer Science & IT

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Analisis Kesiapan Infrastruktur Dalam Implementasi Sistem Pemerintahan Berbasis Elektronik di Kabupaten Aceh Barat Daya ULAYYA, AIRA SYATRA; FAHLEVVI, MOHAMMAD REZZA; RIZQI, IKRA NOVAR
JSI (Jurnal sistem Informasi) Universitas Suryadarma Vol 12 No 2 (2025): JSI (Jurnal sistem Informasi) Universitas Suryadarma
Publisher : Universitas Dirgantara Marsekal Suryadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35968/jsi.v12i2.1468

Abstract

Di era digital, transformasi digital menjadi kebutuhan penting bagi pemerintah daerah dalam meningkatkan layanan administrasi dan pelayanan publik. Salah satu upaya yang dilakukan adalah penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE). Dinas Komunikasi, Informatika, dan Persandian (Diskominsa) berperan sebagai instansi utama dalam pelaksanaan SPBE. Akan tetapi, implementasi SPBE di Kabupaten Aceh Barat Daya masih menghadapi kendala, terutama dari sisi kesiapan infrastruktur. Penelitian ini menggunakan teori e-government dari Indrajit dengan tiga dimensi: dukungan, kapasitas, dan manfaat. Metode yang digunakan adalah pendekatan kualitatif deskriptif melalui wawancara dan dokumentasi. Hasil penelitian menunjukkan keterbatasan jaringan internet, kurangnya perangkat teknologi yang memadai, serta minimnya SDM yang kompeten di bidang teknologi informasi. Selain itu, dukungan pimpinan daerah juga dinilai belum maksimal. Oleh karena itu, diperlukan upaya konkret berupa peningkatan infrastruktur, penguatan kapasitas SDM, serta perencanaan anggaran yang tepat agar implementasi SPBE dapat berjalan efektif, efisien, dan berkelanjutan demi mewujudkan tata kelola pemerintahan yang transparan, akuntabel, dan modern.
The Effectiveness of ASIAP Digital Innovation in the Management of SPPT PBB in Pekanbaru City: DAIGUSI Analysis of Innovation and User Satisfaction Rizqi, Ikra Novar; Dytihana, Zahra Aqilah
Knowbase : International Journal of Knowledge in Database Vol. 5 No. 1 (2025): June 2025
Publisher : Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30983/knowbase.v5i1.9453

Abstract

Digital innovation in public services is increasingly becoming a primary need for efficient and responsive governance. One such innovation is ASIAP (Aplikasi Antar SPPT PBB), a digital system developed by the Pekanbaru City Regional Revenue Agency (Bapenda) to distribute Tax Payable Notification Letters (SPPT) online. However, as a silent innovation, ASIAP is not widely known, despite its significant contribution to regional tax management. This study aims to assess user satisfaction with the ASIAP application and analyze the accompanying innovation diffusion process. The study used a mixed-method approach with quantitative and qualitative methods. Data collection was conducted by distributing questionnaires to ten ASIAP user employees, based on five dimensions in the End-User Computing Satisfaction (EUCS) model: content, accuracy, format, ease of use, and timeliness. In-depth interviews were also conducted with several Bapenda employees to explore the innovation adoption process based on Rogers' innovation diffusion theory. The results showed that users found the ASIAP application quite satisfactory, particularly in terms of information accuracy and ease of use. However, aspects of information up-to-dateness and visual presentation still require improvement. The ASIAP diffusion process is considered to have progressed gradually through five stages of innovation adoption, supported by the role of internal change agents and informal communication between employees. In conclusion, ASIAP is a potential digital innovation for strengthening information technology-based public services at the regional level, but it still requires further development to achieve broader and more equitable benefits.
Co-Authors Dytihana, Zahra Aqilah Mohammad Rezza Fahlevvi ULAYYA, AIRA SYATRA