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IMPLEMENTATION OF HEALTH SERVICE STRATEGY AT KUTALIMBARU HEALTH CENTER MEDAN TUNTUNGAN Rahayu, Sri; Hannari, Marysha Ikhmaniar; Syaharani, Latifah; Syahfitri, Dewi; Nst, Rabitha Khailila Ihrom; Karera, Anggi Indah; Salsabila, Rizka fauziah; Pulungan, Dea Rizka Ananda; Adelia, Difa; Wasiyem, Wasiyem
HEARTY Vol 13 No 3 (2025): JUNI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v13i3.19987

The health center as a first-level health service center has a strategic role in improving the health of the community in its working area. The implementation of service strategies at the Kutalimbaru Health Center, Medan Tuntungan also faces challenges such as limited human resources, facilities, and suboptimal community responses. Method: using a qualitative approach with a descriptive design. This study was conducted through primary and secondary data collection which included in-depth interviews with key informants, namely the head of the health center and the person in charge of health management services. The study was conducted at the Kutalimbaru Health Center, Medan Tuntungan on Thursday, April 23, 2025. Objective: The purpose of this study was to obtain an up-to-date picture of the implementation of health service strategies at the health center. The focus of the study was the effectiveness of the service strategies implemented and the obstacles faced in efforts to improve the quality of health services to the local community. Results: The results of this study are that the implementation of health service strategies at the Kutalimbaru Health Center was carried out by holding Mobile Health Centers and Village Health Posts as an effort to expand access to health services to the community, especially in hard-to-reach areas. Conclusion: The results of this study highlight that Partnership and Community Empowerment Strategies are the main keys to improving access and quality of health services. Through close cooperation between the Health Center, Integrated Health Posts, village governments, and various related parties, maternal, adolescent, and toddler health programs can run effectively, thereby reducing the risk of stunting, anemia, and increasing immunization coverage.

Analysis of the Level of Service Satisfaction of BPJS Patients at the Primary Outpatient Clinic of UIN North Sumatra Using the Servqual Method Syahfitri, Dewi; Pulungan, Dea Rizka Ananda; Gurning, Fitriani Pramita
Jurnal Kesmas Prima Indonesia Vol. 9 No. 2 (2025): July Edition
Publisher : Program Studi Sarjana Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v9i2.7210

Service quality is closely related to customer satisfaction because service quality can create a good relationship with the company and tell the company how to meet consumer needs. This study aims to determine the level of patient satisfaction with the services provided by the Primary Outpatient Clinic of UIN North Sumatra. The method in this study uses a quantitative approach, and the research design is carried out in a cross-sectional manner. The research sample of 50 respondents was selected through the purposive sampling method in accordance with the criteria of patients who received BPJS and had reading and writing skills. The results showed that all dimensions of SERVQUAL had a positive gap, with responsiveness as the highest dimension (0.49), followed by tangibles (0.36), assurance (0.35), reliability (0.32), and empathy (0.31). The CSI value of 82.61% indicates that patient satisfaction is in the very satisfied category. The conclusion of this study shows that the level of satisfaction of BPJS patients with the services at the Primary Outpatient Clinic of UIN North Sumatra is in the category of very satisfied. The responsiveness and tangibles dimensions received the highest ratings, while the empathy and a dimensions still needed improvement to be able to meet patient expectations more optimally and sustainably.

Efektivitas Program Pencegahan Stunting Di Puskesmas Medan Tuntungan Lubis, Irwansyah; Salsabila, Rizka Fauziah; Rahma, Putri Aulia; Pulungan, Dea Rizka Ananda; Fahny, Vira Zul; Nazli, Amanda Husnatul; Ritonga, Aprida Khairani
JUKEJ : Jurnal Kesehatan Jompa Vol 4 No 1 (2025): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol4.Iss1.1609

Stunting is a serious global public health problem, especially in developing countries like Indonesia, because its prevalence is still relatively high. This study aims to evaluate the effectiveness of the stunting prevention program at the Medan Tuntungan Health Center. Through a qualitative-descriptive approach, this study collected data through interviews with the Head of the Stunting Prevention Program, cadres, and the local community. The results show that this program is able to reduce stunting rates significantly, although there are still challenges such as social stigma from parents regarding their children's stunting status and limited funds for the provision of nutritional assistance. Cross-sector collaboration, community participation, and cadre dedication are very important in increasing public awareness and understanding of the importance of nutrition for children. It is hoped that with continued support, this program can contribute more to reducing the prevalence of stunting in the future.

Analysis of the Level of Service Satisfaction of BPJS Patients at the Primary Outpatient Clinic of UIN North Sumatra Using the Servqual Method Syahfitri, Dewi; Pulungan, Dea Rizka Ananda; Gurning, Fitriani Pramita
Jurnal Kesmas Prima Indonesia Vol. 9 No. 2 (2025): July Edition
Publisher : Program Studi Sarjana Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v9i2.7210

Service quality is closely related to customer satisfaction because service quality can create a good relationship with the company and tell the company how to meet consumer needs. This study aims to determine the level of patient satisfaction with the services provided by the Primary Outpatient Clinic of UIN North Sumatra. The method in this study uses a quantitative approach, and the research design is carried out in a cross-sectional manner. The research sample of 50 respondents was selected through the purposive sampling method in accordance with the criteria of patients who received BPJS and had reading and writing skills. The results showed that all dimensions of SERVQUAL had a positive gap, with responsiveness as the highest dimension (0.49), followed by tangibles (0.36), assurance (0.35), reliability (0.32), and empathy (0.31). The CSI value of 82.61% indicates that patient satisfaction is in the very satisfied category. The conclusion of this study shows that the level of satisfaction of BPJS patients with the services at the Primary Outpatient Clinic of UIN North Sumatra is in the category of very satisfied. The responsiveness and tangibles dimensions received the highest ratings, while the empathy and a dimensions still needed improvement to be able to meet patient expectations more optimally and sustainably.

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