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p-Index From 2020 - 2025
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All Journal JOURNAL SCIENTIFIC OF MANDALIKA (JSM)
Tasya Kamila Hamdani
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Humanities Languange, Linguistic, Communication & Media Other

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Ecommerce Adoption and MSME Business Performance in Indonesia: Systematic Literature Review Alfi Rahmawati; Tasya Kamila Hamdani; Wahyu Budi Priatna
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 6 No. 9 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol6iss9pp3512-3520

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in Indonesia's economy, yet the adoption rate of e-commerce among these businesses remains low. This study aims to identify the factors influencing e-commerce adoption among Indonesian MSMEs using the Technology-Organization-Environment (TOE) framework and to analyze its impact on business performance. A Systematic Literature Review (SLR) approach was applied to 23 scholarly articles published between 2013 and 2024. The findings indicate that technological factors (perceived usefulness, relative advantage, compatibility, security), organizational factors (organizational readiness, top management support, organizational culture, organizational size), and environmental factors (government support, competitive pressure, IT vendor support) significantly influence e-commerce adoption by MSMEs. Furthermore, e-commerce adoption has been proven to enhance MSMEs’ business performance in terms of increased sales, market reach, operational efficiency, and financial outcomes. This study highlights the importance of an integrative strategy involving the government, MSME actors, and technology providers to accelerate the digital transformation of the MSME sector in Indonesia
Co-Authors Alfi Rahmawati Wahyu Budi Priatna