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All Journal Cerdika: Jurnal Ilmiah Indonesia Eduvest - Journal of Universal Studies
Angeline, Agiona
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Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Neuroscience Public Health Social Sciences

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Waiting Period, Price Affordability, and Service Quality as The Determinants of Patient Satisfaction and Revisit Intention at Jala Ammari Navy Hospital, Makassar City Angeline, Agiona; Herawati, Resy Eka; Putri, Eka Ananda
Eduvest - Journal of Universal Studies Vol. 5 No. 5 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i5.51186

Abstract

Patient satisfaction has an impact on patient loyalty, especially on the intention to revisit and use the services offered by a hospital. The primary objective of this study is to analyze the impact of waiting period, price affordability, and service quality on patient satisfaction and revisit intention at Jala Ammari Navy Hospital in Makassar City. This study used a nonprobability sampling method with a consecutive sampling approach to select respondents, as it allowed researchers to collect data through questionnaires distributed to patients who visited the hospital on 1st - 30th April 2025. The data obtained were analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM) with SmartPLS software. The analysis revealed a clear hierarchy of importance among the examined factors, with service quality emerging as the most influential determinant (=0.423, p0.001). Regarding operational factors, waiting period showed a meaningful though relatively modest impact on satisfaction. The study's comprehensive measurement approach provided robust validation of the hypothesized relationships (Hair et al., 2022). The findings offer valuable evidence-based insights for hospital administrators seeking to improve patient care and foster long-term relationships with their patients within the context of a private hospital setting.
PREVALENSI INFORMED CONSENT TERTULIS PADA KASUS TRAUMA KEPALA YANG DI TATALAKSANA DI RS UNS TAHUN 2020-2022 Suwandono, Adji; Angeline, Agiona; Nugroho, Novianto Adi
Cerdika: Jurnal Ilmiah Indonesia Vol. 3 No. 11 (2023): Cerdika : Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v3i11.678

Abstract

Trauma (injury) dilihat dari pengertian secara medis sedikit berbeda dari aspek medicolegal dimana secara medis, trauma atau perlukaan diartikan tidak adanya kontuinitas jaringan. Pengetahuan tentang alat atau benda yang berpotensi menimbulkan gangguan kesehatan seseorang merupakan pengertian trauma secara medicolegal. Berdasarkan Permenkes 290/2008, seluruh tindakan kedokteran, termasuk tindakan kedokteran yang mengandung resiko tinggi, memerlukan persetujuan tindakan kedokteran (Informed Consent). Penelitian ini berupa deskriptif observasional dengan teknik total sampling dimana sampel pada penelitiaan ini adalah seluruh kasus pada tatalaksana trauma kepala tahun 2020-2022 yang memiliki informed consent rekam medis di RS UNS. Analisa data dilakukan secara deskriptif. Didapatkan 106 kasus trauma kepala yang di tatalaksana di RS UNS tahun 2020-2022 dengan kasus terbanyak berupa trauma tumpul kepala sebanyak 99,23% berjenis kelamin laki-laki berusia 12-45 tahun dengan persentase data informed consent tertulis pada tatalaksana kasus tersebut sebanyak 84,91%. Prevalensi informed consent tertulis pada kasus trauma kepala yang di tatalaksana di RS UNS tahun 2020-2022 sebanyak 84,91% dengan kasus terbanyak berupa trauma tumpul kepala.
Co-Authors Adji Suwandono Herawati, Resy Eka Nugroho, Novianto Adi Putri, Eka Ananda