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Miranda, Elfa Dhela
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Arts Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences

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HUBUNGAN WAKTU TUNGGU DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT JALAN Miranda, Elfa Dhela; Mayasari, Ayu Dewi; Hastuti, Hastuti; Harun, Lukman
Ensiklopedia of Journal Vol 7, No 3 (2025): Vol. 7 No. 3 Edisi 3 April 2025
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v7i3.3126

Abstract

Abstract: Patient satisfaction is one of the important indicators that reflect the results or outcomes of health services provided by health facilities. One aspect that can reduce patient satisfaction is waiting time that is too long in health services. The purpose of the study was to determine the relationship between waiting time and patient satisfaction in the outpatient installation. The research design used in this study was cross sectional. The research was conducted at the outpatient installation of the Banjarnegara Islamic Hospital. The research was conducted in September 2024. The study population was all patients who came to utilize services at the Banjarnegara Islamic Hospital outpatient installation. The research sample amounted to 92 respondents. The sampling technique used in this study was purposive sampling. Data analysis was carried out univariate and bivariate. The results of the study showed a relationship between waiting time (p value: 0.000) on patient satisfaction. It is recommended for the hospital to routinely observe services in order to maintain existing strengths and always improve service quality.Keywords: Satisfaction, Hospital, Waiting Time.
Hubungan Peran Pengawas Menelan Obat Dengan Kepatuhan Minum Obat Penderita Tuberkulosis Di Puskesmas Sukarahayu Miranda, Elfa Dhela; Adiutama, Novian Mahayu; Ningrum, Dwi Agustia
Jurnal Pharmacopoeia Vol 4 No 2 (2025): September 2025
Publisher : Poltekkes Kemenkes Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33088/jp.v4i2.1080

Abstract

Tuberculosis (TB) remains a health challenge in Indonesia. Its treatment is lengthy and requires discipline, making medication adherence crucial. One way to improve adherence is through the involvement of Medication Supervisors (PMO) during treatment. To examine the relationship between the role of PMO and the level of medication adherence among pulmonary TB patients at Puskesmas Sukarahayu. This study used a quantitative approach with a cross-sectional design and purposive sampling, involving 135 TB patients. Data were collected via questionnaires on the role of PMO and MMAS-8, then analyzed using Spearman's Rank test. The study showed that the majority of respondents had PMOs who played a supportive role (94.8%), and most respondents were adherent to their medication (63.7%). The statistical analysis indicated a significant relationship between the role of PMO and medication adherence (p = 0.000) with a correlation coefficient r = 0.638, indicating a strong and positive relationship. The better the PMO role, the higher the adherence of TB patients to treatment. Improving the quality and engagement of PMOs is an effective strategy to reduce dropout rates, prevent resistance (DR-TB), and accelerate recovery. This confirms the importance of training and support for PMOs in TB control programs.    
Co-Authors Hastuti Hastuti Mayasari, Ayu Dewi Ningrum, Dwi Agustia Novian Mahayu Adiutama