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All Journal Jurnal Kesmas dan Gizi (JKG)
Agustatius Sitepu
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Public Health

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Implementation of JKN Mobile Application-Based Health Services in Reducing Queues at the Karang Anyer Health Center Beringin District Deli Serdang Regency Nainggolan, Fikriyah Arfina; Anna Tirawani Ambarita; Agustatius Sitepu; Keleng Ate Ginting; Layari Tarigan
JURNAL KESMAS DAN GIZI (JKG) Vol. 7 No. 2 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkg.v7i2.2679

Abstract

The JKN mobile application is a digital transformation of the BPJS health business model which originally consisted of administrative activities carried out at branch offices or health facilities. Now, participants can use this application wherever and whenever they want (self service). By using the JKN mobile application, the public and participants can obtain many conveniences, such as ease of paying and changing membership data, ease of accessing information about family participant data. The aim of this research is to implement health services based on the JKN mobile application to reduce queues at the Karang Anyer Health Center. The type of research taken is qualitative research. The subjects in this study were 5 people. Meanwhile, data collection techniques use observation, interview and documentation techniques. The research results show that the National Health Insurance (JKN) mobile application at the Karang Anyer Community Health Center is very effective and efficient in helping patients with registration, referrals and doctor consultations at the Community Health Center. Conclusion By using this application, patients can speed up the registration and referral process and get information more quickly. Patients can also make direct referrals to specialist facilities, which saves time and speeds up the service process. The JKN mobile application for doctor consultations can also be accessed directly by patients via the application. This helps doctors plan their schedules better.
Improving the Standardization of Human Resource Quality in Clinical Services Gultom, Christa Natalia; Desideria Yosepha Ginting; Bambang Sumantri; Agustatius Sitepu
JURNAL KESMAS DAN GIZI (JKG) Vol. 7 No. 2 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkg.v7i2.2730

Abstract

Background: Health Human Resources (HRH) include professional health workers, strategic personnel, non-professional staff, and supporting personnel who contribute to healthcare management and delivery to achieve the highest possible standard of public health. The quality of HRH is a key determinant of healthcare service quality, particularly  at  the clinic level. Objectives: To assess the quality of HRH at Santa Maria Palipi Clinic, identify the barriers to improving HRH quality, and describe the efforts made to enhance HRH standards. Research Methods: This study employed a descriptive qualitative approach involving 15 informants: 2 key informants, 6 staff members of Santa Maria Palipi Clinic, and 7 patients or their families. Data were collected through observation and in-depth interviews. Results: The study found that the quality of HRH at Santa Maria Palipi Clinic has not fully met the established standards. Major challenges include difficult-to-change individual characteristics, lack of compliance with existing regulations, limited personnel, and poor collaboration among clinic staff. Efforts to address these issues include regular evaluations and training provided by both the clinic leadership and supporting foundations. Conclusion: Santa Maria Palipi Clinic must continue to improve HRH quality to meet service standards. Strong commitment, continuous training, and better teamwork among health workers are essential strategies for enhancing healthcare service quality.
Co-Authors Anna Tirawani Ambarita Bambang Sumantri Desideria Yosepha Ginting Gultom, Christa Natalia Keleng Ate Ginting Layari Tarigan Nainggolan, Fikriyah Arfina