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All Journal Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Research of Service Administration Health and Sains Healthys Jurnal Pelayanan dan Pengabdian Kesehatan untuk Masyarakat Journal of Ageing And Family
Ambarini, Tinon
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Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health

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Peningkatan Kesiapan Tenaga Kesehatan Masyarakat di Era Revolusi Industri 4.0 dan Society 5.0 Tamri, Tamri; Azijah, Izattul; Ambarini, Tinon
Jurnal Pelayanan dan Pengabdian Kesehatan untuk Masyarakat Vol 2, No 4 (2025): Jurnal Pelayanan dan Pengabdian Kesehatan Untuk Masyarakat
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jppkm.v2i4.6220

Abstract

Kegiatan pengabdian masyarakat yang berjudul “Kesiapan Tenaga Kesehatan Masyarakat di Era Revolusi Industri 4.0 dan Society 5.0” merupakan bagian dari tri darma perguruan tinggi yang bertujuan untuk meningkatkan pengetahuan masyarakat khusunya calon tenaga Kesehatan masyarakat tentang era revolusi industry 4.0 dan Society 5.0. Saat ini revolusi digitalisasi industri 4.0 telah memungkinan manusia untuk berkembang dan menciptakan teknologi-teknologi mutakhir. Era revolusi industri ini tentu erat kaitannya dengan era society yang juga ikut berkembang beriringan. Society 5.0 sendiri adalah sebagai bentuk manifestasi dari konsep teknologi masyarakat yang berpusat pada manusia dan berkolaborasi dengan teknologi Kata kunci: Kesehatan Masyarakat, Revolusi, Industri, Digitalisasi
The Influence Of Drug Availability, Prescription Waiting Time, And Drug Information Provision On Outpatient Loyalty At Al Mucthar Islamic Hospital, Karawang Saputri, Eka Oktaviani; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6868

Abstract

Background : Patient loyalty is a crucial aspect of the sustainability of pharmacy services in hospitals. Factors such as drug availability, pharmacy service waiting time, and drug information provision can influence patient satisfaction and loyalty. This study aims to analyze the influence of these three factors on outpatient loyalty at RS Islam Al Mucthar Karawang. Method: This research employs a quantitative method with a cross-sectional approach. A total of 96 outpatients were selected using purposive sampling. Data was collected through questionnaires and analyzed using the Chi-Square test for bivariate analysis and multiple logistic regression for multivariate analysis. Results: Bivariate analysis showed that drug availability (p = 0.012) and pharmacy service waiting time (p = 0.007) significantly influence patient loyalty, while drug information provision does not (p = 0.094). Multivariate analysis using multiple logistic regression revealed that, simultaneously, drug availability and waiting time for prescription services affect patient loyalty, while drug information provision does not have a significant influence. Conclusion: Improving drug availability and reducing pharmacy service waiting times can enhance patient loyalty to hospital pharmacy services. Although the provision of drug information did not significantly affect patient loyalty, it should still be improved to support patient adherence in medication use. Keywords: Drug Availability, Prescription Waiting Time, Drug Information, Patient Loyalty
The Influence Of Word Of Mouth, Electronic Word Of Mouth, And Brand Image On Outpatient Decisions To Use Healthcare Services At Al-Muchtar Islamic Hospital Karawang Syafitri, Resty Dian; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6861

Abstract

Background : Hospitals have become public healthcare service facilities that are not only socially oriented but also have a business aspect. The increasing competition among healthcare service facilities requires hospitals to pay attention to the factors that influence, guide, and encourage patients' decisions in choosing a hospital, including word of mouth (WOM), eWOM, and brand image. This study aims to determine the influence of WOM, eWOM, and brand image on the decision to choose outpatient services at AlMuchtar Islamic Hospital in Karawang. The research was conducted using a quantitative method with a cross-sectional approach. Data was collected by distributing questionnaires to respondents. The sampling technique used was purposive sampling, which involved distributing questionnaires to respondents who were available at a certain place according to the context of the research.. Hypothesis testing was conducted using t-tests and F-tests. The results of the study show that there is an influence of word of mouth and brand image on the decision to choose outpatient services at the hospital, while the eWOM variable does not have a significant effect. Result :Therefore, it can be concluded that word of mouth (WOM) and brand image play an important role in the decision to choose outpatient services at AlMuchtar Islamic Hospital in Karawang. Keywords: Word of Mouth, eWOM, Brand Image, Decision to Choose Healthcare Services
Hubungan Komunikasi, Kompetensi, dan Sarana Prasarana Terhadap Waktu Tunggu Pelayanan Resep Poli Jantung dan Pembuluh Darah di RS Hermina Bekasi Putri Agusti, Thania Lathifatunnisa; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Yulianah, Yulianah
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 9, No 4 (2025): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v9i4.7091

Abstract

Pelayanan kesehatan merupakan aspek penting dalam sistem kesehatan nasional yang bertujuan meningkatkan derajat kesehatan masyarakat. Salah satu komponen utama dalam pelayanan kesehatan adalah pelayanan kefarmasian, yang berperan dalam menunjang keberhasilan pengobatan pasien. Waktu tunggu pelayanan resep menjadi indikator utama yang memengaruhi efisiensi dan kualitas layanan. Standar pelayanan farmasi yang cepat, tepat, dan berkualitas mencerminkan upaya rumah sakit dalam memenuhi kebutuhan serta harapan pasien. Namun, di Poli Jantung RS Hermina Bekasi, masih terdapat kendala dalam memenuhi standar tersebut, yang dipengaruhi oleh faktor komunikasi, kompetensi tenaga farmasi, serta sarana dan prasarana. Penelitian ini bertujuan mengevaluasi hubungan faktor-faktor tersebut terhadap efisiensi waktu tunggu pelayanan resep. Penelitian kuantitatif dengan desain cross-sectional dilakukan pada Januari 2025 menggunakan metode probability sampling dengan pendekatan accidental sampling. Data dikumpulkan melalui kuesioner yang telah teruji validitas dan reliabilitas (19 item pertanyaan menggunakan skala Likert) dan dianalisis secara univariat, bivariat (uji Chi-square), serta multivariat (regresi logistik berganda). Hasil penelitian menunjukkan bahwa waktu tunggu pelayanan resep di Poli Jantung sesuai standar sebanyak 35,4%, sedangkan 64,6% masih belum memenuhi standar minimal rumah sakit berdasarkan Keputusan Menteri Kesehatan No. 129/Menkes/SK/II/2008 dan Permenkes No. 72 Tahun 2016. Waktu tunggu resep non-racikan masih melebihi 30 menit, sementara resep racikan lebih dari 60 menit. Selain itu, terdapat hubungan signifikan (p lebih kecil dari 0,05) antara komunikasi dan kesesuaian waktu tunggu resep. Namun, tidak ditemukan hubungan signifikan (p lebih besar dari 0,05) antara kompetensi serta sarana dan prasarana terhadap kesesuaian waktu tunggu resep.
Pengaruh Komunikasi dan Kedisiplinan Tenaga Kesehatan Terhadap Kualitas Pelayanan Poli Rawat Jalan di Rumah Sakit Unimedika Setu Bekasi Tahun 2024 Insyiraah, Adzkia Risky Al; Pangkey, Dicky Yulius; Ambarini, Tinon
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 9, No 4 (2025): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v9i4.7077

Abstract

Peningkatan ekspektasi masyarakat terhadap layanan kesehatan menuntut rumah sakit untuk mengoptimalkan kualitas pelayanan melalui komunikasi efektif dan kedisiplinan tenaga kesehatan. Penelitian ini bertujuan menganalisis pengaruh komunikasi dan kedisiplinan tenaga kesehatan terhadap kualitas pelayanan poli rawat jalan di RS Unimedika Setu Bekasi. Penelitian kuantitatif dengan desain korelasional melibatkan 100 responden pasien rawat jalan yang dipilih menggunakan purposive sampling. Data dikumpulkan melalui kuesioner terstruktur dan dianalisis menggunakan regresi linear berganda. Hasil uji-t menunjukkan komunikasi berpengaruh signifikan terhadap kualitas pelayanan (t sama dengan 2, 868 dan p sama dengan 0,005), kedisiplinan berpengaruh signifikan (t sama dengan 7,465 dan p sama dengan 0,000), dan secara simultan kedua variabel berpengaruh signifikan (F sama dengan 176,132 dan p sama dengan 0,000) dengan R2 sama dengan 0,784. Komunikasi dan kedisiplinan secara signifikan mempengaruhi kualitas pelayanan rawat jalan. Disarankan peningkatan pelatihan komunikasi terapeutik dan penerapan regulasi kedisiplinan yang lebih ketat untuk mengoptimalkan kualitas pelayanan.
Hubungan Gaya Kepemimpinan Kepala Ruangan Intensif Terhadap Budaya Keselamatan Pasien Rumah Sakit Umum Unimedika Setu Bekasi Tahun 2024 Tyas, Aulia Rahma Ning; Pangkey, Dicky Yulius; Ambarini, Tinon
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 9, No 4 (2025): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v9i4.7078

Abstract

Background: Based on Law Number 17 of 2023, concerning hospitals, it states that a hospital establishment must have very complete health service facilities. This study analyzes the relationship between the leadership style of the head of the intensive care unit and the culture of patient safety at Uni Medika Setu Hospital, Bekasi, considering that the data results prefer a transactional leadership style reaching 44% in 2023. Method: Mixed Method Research, with a combination of Quantitative and Qualitative, involving a sample of 70 Nurses. Data were analyzed using Chi Square. Results: Leadership styles with the Transactional, Transformational, and Mixed types have no statistical differences, but when conducted through interviews, the Transactional style is more dominant. Conclusion: Any type of leadership style has the same results in terms of statistical tests, but it is different if the interview results are different, nurses prefer the Transactional leadership style. Keywords: Leadership Style, Nurses, Patient Safety Culture
Optimization of the Use of Medical Equipment as an Effort to Increase the Efficiency and Accuracy OF Doctors' Work in the Operating Room at Hastien Rengasdengklok Hospital Sumilat, Christian; Pangkey, Dicky Yulius; Ambarini, Tinon
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9464

Abstract

The optimization of medical device utilization in hospitals is often hindered by limited medical staff training, unintegrated equipment management, and inadequate infrastructure. These factors contribute to low efficiency in doctors' performance and declining quality of healthcare services. This study aims to explore hospital strategies for optimizing the use of medical devices in operating rooms and to understand doctors' perceptions of their effectiveness. The qualitative study was conducted at Hastien Rengasdengklok Hospital over one month starting June 1, 2025. Data were collected through in-depth interviews, observations, and documentation involving the hospital director, management, specialists, nurses, and patients. Validity was maintained through triangulation and member checks, while research ethics were upheld through confidentiality and informed consent. The hospital's optimization strategy includes regular training, equipment maintenance, SOP standardization, and cross-professional collaboration, reflecting a comprehensive managerial transformation based on technical, ethical, and epistemological approaches. This strategy aligns with the Utilization Management and Technology Acceptance Model theories. However, challenges such as substandard equipment and uneven training remain. The hospital responds with innovations like hybrid training and digital technology integration. Doctors perceive medical devices as essential tools that extend their professional responsibility and are viewed as strategic assets in line with the Resource-Based View approach. These perceptions, rooted in direct experience, support the principles of Total Quality Management and foster a learning organizational culture focused on delivering high-quality and sustainable services.
Co-Authors Agustin, Dinni Azijah, Izattul Insyiraah, Adzkia Risky Al PAngkey, DIcky Yulius Putri Agusti, Thania Lathifatunnisa Rinaldi, Enrico Adhitya Saputri, Eka Oktaviani Sumilat, Christian Syafitri, Resty Dian Tamri, Tamri Tyas, Aulia Rahma Ning Yulianah Yulianah