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Rinaldi, Enrico Adhitya
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Faktor-Faktor Yang Mempengaruhi Pending Klaim BPJS Terhadap Kualitas Pelayanan Rumah Sakit Umum Islam Madinah Kasembon Rachman, Yusuf Aditya; Trigono, Ahdun; Rinaldi, Enrico Adhitya
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 3 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i4.8922

Abstract

Peningkatan pending klaim BPJS pada rumah sakit menandakan suatu masalah pada sistem rumah sakit sehingga turunnya kualitas layanan rumah sakit itu sendiri. Tujuan penelitian ini yaitu untuk mengkaji sejumlah faktor pengaruh pending klaim BPJS terhadap kualitas pelayanan rumah sakit umum Islam Madinah Kasembon. Metode kuantitatif melalui pendekatan asosiatif diterapkan pada peneltian ini dengan mengikutsertakan 140 pegawai RSUI Madinah Kasembon. Data diambil melalui kuesioner dan dianalisis melalui pendekatan SEM (Structural Equation Model) mempergunakan Partial Least Square (SmartPLS). Hasil penelitian membuktikan bahwasanya sarana dan prasarana serta pelatihan kerja berpengaruh negatif terhadap pending klaim BPJS. Sedangkan beban kerja berpengaruh positif terhadap pending klaim BPJS di RSUI Madinah Kasembon. Penelitian ini menyimpulkan bahwa kurangnya sarana dan prasarana yang memadadai serta pelatihan kerja yang kurang efektif dapat meningkatkan pending klaim BPJS. Sedangkan pengurangan beban kerja yang berlebih dapat menurunkan tingkat pending klaim BPJS. Tingkat pending klaim BPJS yang tinggi menandakan kualitas layanan yang kurang maksimal.
The Influence of Leadership Behavior and Job Satisfaction on the Work Performance of Inpatient Nurses at Harapan Mulia Cibarusah Cikarang Hospital Saputra, Rachmat Belgi; Aziz, Abdul; Rinaldi, Enrico Adhitya
International Journal of Business, Law, and Education Vol. 6 No. 2 (2025): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v6i2.1213

Abstract

Nursing services delivered to patients are reflected in the work performance of nurses. Achieving optimal work performance remains a challenge, as several factors influence it, including leadership behavior and job satisfaction. Addressing these challenges requires appropriate interventions, particularly in strengthening leadership behavior and enhancing job satisfaction to improve nurses’ performance. The aim of this study was to examine the influence of leadership behavior and job satisfaction on the work performance of inpatient nurses. This study employed a non-experimental, cross-sectional analytic design. Logistic regression analysis was conducted using SPSS version 24.0 to assess the influence of the independent variables (leadership behavior and job satisfaction) on the dependent variable (work performance). Data were collected through questionnaires administered to 39 inpatient nurses at Harapan Mulia Cibarusah Cikarang Hospital. The findings revealed a significant effect of leadership behavior on work performance with a p-value of 0.009 (p < 0.05) and an Odds Ratio (OR) of 12.818, indicating that nurses experiencing poor leadership behavior were 12.818 times more likely to have low work performance compared to those under effective leadership. Job satisfaction also had a significant effect on work performance, with a p-value of 0.048 (p < 0.05) and an OR of 7.051, meaning that nurses with low job satisfaction were 7.051 times more likely to have poor work performance compared to those who were satisfied. The R-square value obtained was 0.607, signifying that leadership behavior and job satisfaction collectively explained 60.7% of the variance in work performance, while the remaining 39.3% was influenced by other unexamined factors. Among the two variables studied, leadership behavior exerted the strongest influence on nurses’ work performance, as indicated by its higher OR compared to job satisfaction. It is recommended that hospital management strengthen leadership practices among ward heads and consistently attend to the job satisfaction of inpatient nurses, thereby fostering constructive improvements in work performance.
The Influence Of Drug Availability, Prescription Waiting Time, And Drug Information Provision On Outpatient Loyalty At Al Mucthar Islamic Hospital, Karawang Saputri, Eka Oktaviani; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6868

Abstract

Background : Patient loyalty is a crucial aspect of the sustainability of pharmacy services in hospitals. Factors such as drug availability, pharmacy service waiting time, and drug information provision can influence patient satisfaction and loyalty. This study aims to analyze the influence of these three factors on outpatient loyalty at RS Islam Al Mucthar Karawang. Method: This research employs a quantitative method with a cross-sectional approach. A total of 96 outpatients were selected using purposive sampling. Data was collected through questionnaires and analyzed using the Chi-Square test for bivariate analysis and multiple logistic regression for multivariate analysis. Results: Bivariate analysis showed that drug availability (p = 0.012) and pharmacy service waiting time (p = 0.007) significantly influence patient loyalty, while drug information provision does not (p = 0.094). Multivariate analysis using multiple logistic regression revealed that, simultaneously, drug availability and waiting time for prescription services affect patient loyalty, while drug information provision does not have a significant influence. Conclusion: Improving drug availability and reducing pharmacy service waiting times can enhance patient loyalty to hospital pharmacy services. Although the provision of drug information did not significantly affect patient loyalty, it should still be improved to support patient adherence in medication use. Keywords: Drug Availability, Prescription Waiting Time, Drug Information, Patient Loyalty
The Influence Of Word Of Mouth, Electronic Word Of Mouth, And Brand Image On Outpatient Decisions To Use Healthcare Services At Al-Muchtar Islamic Hospital Karawang Syafitri, Resty Dian; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6861

Abstract

Background : Hospitals have become public healthcare service facilities that are not only socially oriented but also have a business aspect. The increasing competition among healthcare service facilities requires hospitals to pay attention to the factors that influence, guide, and encourage patients' decisions in choosing a hospital, including word of mouth (WOM), eWOM, and brand image. This study aims to determine the influence of WOM, eWOM, and brand image on the decision to choose outpatient services at AlMuchtar Islamic Hospital in Karawang. The research was conducted using a quantitative method with a cross-sectional approach. Data was collected by distributing questionnaires to respondents. The sampling technique used was purposive sampling, which involved distributing questionnaires to respondents who were available at a certain place according to the context of the research.. Hypothesis testing was conducted using t-tests and F-tests. The results of the study show that there is an influence of word of mouth and brand image on the decision to choose outpatient services at the hospital, while the eWOM variable does not have a significant effect. Result :Therefore, it can be concluded that word of mouth (WOM) and brand image play an important role in the decision to choose outpatient services at AlMuchtar Islamic Hospital in Karawang. Keywords: Word of Mouth, eWOM, Brand Image, Decision to Choose Healthcare Services
Analisis Implementasi Sistem Informasi Manajemen Rumah Sakit (SIMRS) Dalam Meningkatkan Efektivitas Pelayanan Kesehatan Di Rumah Sakit Aulia Jakarta Putri, Isma Larisa; Trigono, Ahdun; Rinaldi, Enrico Adhitya
JURNAL ADMINISTRASI & MANAJEMEN Vol 15, No 3 (2025): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v15i3.6695

Abstract

AbstrakSistem Informasi Manajemen Rumah Sakit (SIMRS) berperan penting dalam meningkatkan efektivitas pelayanan kesehatan dengan mendukung pengelolaan data yang efisien, akurat, dan terintegrasi. Penelitian ini bertujuan untuk menganalisis implementasi SIMRS di Rumah Sakit Aulia Jakarta serta mengidentifikasi faktor-faktor yang mendukung dan menghambat efektivitas penggunaannya. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam dengan staf pengguna SIMRS, observasi langsung, serta analisis dokumen rumah sakit. Hasil penelitian menunjukkan bahwa SIMRS di Rumah Sakit Aulia telah membantu mempercepat proses pendaftaran pasien dan pengelolaan rekam medis, namun masih terdapat kendala seperti kurangnya pelatihan bagi tenaga medis dan integrasi sistem yang belum optimal dengan unit laboratorium dan farmasi. Kesimpulan dari penelitian ini menegaskan bahwa penerapan SIMRS mampu meningkatkan efektivitas pelayanan kesehatan jika didukung dengan pelatihan berkala, peningkatan infrastruktur teknologi, serta koordinasi yang lebih baik antarunit rumah sakit. Rekomendasi utama adalah peningkatan kapasitas SDM dalam operasional SIMRS dan optimalisasi integrasi sistem untuk memastikan kelancaran pelayanan kesehatan yang berbasis teknologi. Kata kunci: Sistem Informasi Manajemen Rumah Sakit, Efektivitas Pelayanan, Teknologi Kesehatan, Manajemen Rumah Sakit
THE INFLUENCE OF MARKETING MIX ON PATIENT SATISFACTION IN THE INPATIENT WARD OF GRAHA HUSADA HOSPITAL IN 2025 Fitri, Azza Nur Laila; Sunita, Anna; Rinaldi, Enrico Adhitya
UTSAHA: Journal of Entrepreneurship Vol. 4 Issue 4 (2025)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/joe.v4i4.825

Abstract

Intensifying competition within the healthcare service sector necessitates that hospitals adopt effective strategies to sustain and enhance patient satisfaction levels. The implementation of marketing mix principles represents one such strategic approach. This investigation was conducted at Graha Husada Hospital Tuban, a type D referral facility situated in the southern region of Tuban Regency. The research employed an extended 4P marketing mix framework encompassing product, price, place, and promotion, supplemented by physical evidence as a critical component representing patients' perceived service quality among inpatients. The primary objective of this study was to examine the influence of marketing mix elements (product, price, place, promotion, and physical evidence) on patient satisfaction and to assess the effectiveness of marketing mix educational interventions. This quantitative investigation utilized a pre-experimental one-group pretest-posttest design. Fifty inpatients were recruited through purposive sampling methodology. The intervention comprised educational brochure distribution, with measurements conducted pre- and post-intervention using validated structured questionnaires. Statistical analyses were performed using paired t-tests and Pearson correlation coefficients. Results demonstrated a significant increase in patient satisfaction following the intervention, with mean scores increasing from 89.14 to 100.62. Pearson correlation analysis revealed that physical evidence (r = 0.732) and product quality (r = 0.719) exhibited the strongest associations with patient satisfaction, whereas price demonstrated no statistically significant influence. Overall, the marketing mix demonstrated a significant positive correlation with patient satisfaction (r = 0.699; p < 0.05). The educational intervention focusing on marketing mix principles effectively enhanced inpatient satisfaction at Graha Husada Hospital Tuban.
Deviation of Communication Ethics in Hospitals During the Covid 19 Pandemic Period March 2020 to January 2021 (Case Study at Menteng Mitra Afia Hospital) RINALDI, Enrico Adhitya; LILIWERI, Alo; DUA, Mikhael; MULYASANTOSA, Nandang
International Journal of Environmental, Sustainability, and Social Science Vol. 4 No. 4 (2023): International Journal of Environmental, Sustainability, and Social Science (Jul
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v4i4.743

Abstract

This study aims to analyze the Deviation of Communication Ethics seen from Medical Action Management Response and Communication Contravention. In this study, data was collected through an interview method with 10 health workers at Menteng Mitra Afia Hospital and 1 external resource person. The problem in this research is "Ethical Deviation and crisis communication at Menteng Mitra Afia Hospital in Central Jakarta in handling the crisis due to the Covid-19 outbreak which requires speed of action but is highly dependent on the government so that it can become a guide in the future". In this study, data were collected through an interview method with 10 health workers at Menteng Mitra Afia Hospital and 1 external resource person using the Research Paradigm to find out various medical actions in crisis situations, forms or types of ethical deviations, examine management responses and formulate policy models. Then analyze the data obtained in the form of Inductive Analysis, this analysis uses qualitative research methods, induction and case studies. Where one research begins with specific observations and measurements. By starting to detect patterns and regularities,formulate some tentative hypotheses that we can explore and finally develop some conclusions or general theories and concepts. The results of this study are that there are problems with the availability of facilities and infrastructure that have the potential to affect deviations in communication ethics, communication problems originating from human resources, doctors and health workers, and problems with deviations from the service system that have the potential to affect communication ethics
Pengabdian Masyarakat Donor Darah dan Pemeriksaan IVA Masyarakat Peringatan Hari Bakti Dokter Indonesia ke-119 dan HUT IDI ke-72 “Berbakti Untuk Negri Mengabdi Untuk Rakyat” Lestari, Hesti; Rinaldi, Enrico Adhitya
Jurnal SOLMA Vol. 13 No. 1 (2024)
Publisher : Universitas Muhammadiyah Prof. DR. Hamka (UHAMKA Press)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/solma.v13i1.14134

Abstract

Blood donation is a process of taking a certain percentage of the blood we have. There is a lot of good that an individual can gain if that individual gives their blood to another individual who needs it, provided that the individual donating blood must comply with the specified donor requirements. This community service is carried out with one of the objectives, namely to provide empowerment for the wider community. Apart from commemorating the 119th Indonesian Doctor's Service Day and also the 72nd IDI Anniversary, this activity was carried out as a form of solidarity between people to help each other in the health sector. Community service activities were carried out from May to November 2023, blood donation activities and VIA examinations were carried out on different dates. Participants who participated in this activity included many parties. From the recorded data, the total number of participants who took part in this activity was 538 participants, with details of 468 participants who participated in blood donation and 70 participants who took part in VIA examinations. Overall, community service activities commemorating the 119th Indonesian Doctor's Service Day and also the 72nd IDI Anniversary ran smoothly.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP PERAN PERAWAT DALAM KOMUNIKASI ETIK PROFESI DAN IMPLIKASINYA TERHADAP BRANDING RUMAH SAKIT BUNDA Septina, Selly; Trigono, Ahdun; Rinaldi, Enrico Adhitya
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.302-310

Abstract

This study aims to analyze the influence of transformational leadership on nurses' roles in professional ethical communication and its implications for hospital branding at Bunda Margonda General Hospital, Depok. A mixed methods approach was applied, combining quantitative surveys using MLQ, NELQ, and Aaker & Keller's brand equity scales, and qualitative semi-structured interviews with head nurses, staff nurses, marketing managers, and returning patients. A total of 114 staff nurses were included using total sampling. Path analysis revealed that transformational leadership significantly affects nurses’ ethical communication (β = 0.278; p = 0.003), and ethical communication significantly impacts hospital branding (β = 0.424; p = 0.000). However, transformational leadership does not directly influence branding (p > 0.05), but rather through the mediating role of ethical communication. Qualitative triangulation supports this finding, highlighting that the leadership of head nurses in cultivating ethical culture greatly influences hospital image. The study recommends routine training in transformational leadership and ethical communication for nurses as a strategy to improve service quality and institutional image.
Hubungan Tingkat Pengetahuan dengan Perilaku Tenaga Kesehatan Dalam Pemilahan Limbah Medis Padat Infeksius dan Noninfeksius di Ruang Bougenville RS Dik Pusdikkes Puskesad TNI AD tahun 2025 mulyo, Putri Rahayu; Wulandari, Sonya Dewi; Rinaldi, Enrico Adhitya
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 5 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9367

Abstract

Tenaga kesehatan berperan besar dalam pengelolaan limbah medis padat karena aktivitas pelayanan kesehatan yang mereka lakukan menjadi sumber utama limbah tersebut. Oleh karenanya, tenaga kesehatan perlu memiliki pengetahuan dan sikap yang baik dalam mengelola limbah. Kesalahan pemilahan limbah infeksius, noninfeksius, dan benda tajam masih ditemukan, terutama saat jumlah pasien dan limbah meningkat sementara pengangkutan sampah ke tempat penampungan sementara belum dilakukan. Penelitian ini bertujuan untuk mengetahui gambaran tingkat pengetahuan, perilaku serta hubungan antara tingkat pengetahuan dengan perilaku tenaga kesehatandalam pemilahan limbah medis padat infeksius dan non infeksius di Ruang Rawat inap. Penelitian ini menggunakan metode studi analitik observasional dengan rancangan cross-sectional. Data dianalisis menggunakan analisis chisquare untuk mengetahui korelasi antara variabel dependen dan independen. Hasil penelitian menunjukkan bahwa tingkat pengetahuan dari tenaga kesehatan masih dalam kategori tidak baik begitu pula dengan perilaku tenaga kesehatan masih dalam kategori tidak baik dalam pemilahan limbah medis padat infeksius dan noninfeksius di ruang rawat inap Bougenville RS Dik Pusdikkes Puskesad TNI AD.
Co-Authors Abdul Aziz Agustin, Dinni Aloysius Liliweri Ambarini, Tinon Fitri, Azza Nur Laila Hesti Lestari Mikhael Dua, Mikhael MULYASANTOSA, Nandang mulyo, Putri Rahayu Nanjaya, Ade Huda Putri, Isma Larisa Rachman, Yusuf Aditya Saputra, Rachmat Belgi Saputri, Eka Oktaviani Septina, Selly Sunita, Anna Syafitri, Resty Dian Trigono, Ahdun Wulandari, Sonya Dewi