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All Journal Dinamika Governance : Jurnal Ilmu Administrasi Negara JIAN (Jurnal Ilmiah Administrasi Negara)
Pitaloka, Yanesty Ayu
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Humanities Environmental Science Social Sciences

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Akuntabilitas Pelayanan Publik dalam Sistem Perizinan Surabaya Single Window (SSW) Adzani, Shiva Khoirunnisa Bil; Iswanto, Denny; Khusna, Masfufa Zulfa; Pitaloka, Yanesty Ayu
JIAN (Jurnal Ilmiah Administrasi Negara) Vol. 9 No. 2 (2025): September 2025
Publisher : Universitas Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56071/jian.v9i2.1248

Abstract

Penelitian ini bertujuan untuk mengevaluasi tingkat akuntabilitas dalam pelayanan publik melalui implementasi Surabaya Single Window (SSW), sebuah sistem perizinan daring yang dikembangkan oleh Pemerintah Kota Surabaya. Dengan pendekatan kualitatif deskriptif, data dikumpulkan melalui studi literatur terhadap buku, jurnal, laporan, dan berita yang relevan. Analisis difokuskan pada aspek transparansi, efisiensi, dan efektivitas layanan perizinan yang disediakan oleh SSW. Hasil penelitian menunjukkan bahwa SSW telah berhasil meningkatkan efisiensi dan efektivitas dalam proses perizinan, serta meningkatkan transparansi dan akuntabilitas pelayanan publik. Fitur-fitur seperti audit trail, sistem keamanan berbasis reCAPTCHA dan password, serta penyediaan pedoman perizinan yang lengkap mendukung terciptanya pelayanan yang akuntabel. Namun, masih terdapat beberapa aspek yang perlu diperbaiki, seperti transparansi dalam proses penerbitan Surat Keputusan (SK) perizinan dan ketiadaan fitur peringatan untuk backup data. Dengan melakukan perbaikan pada aspek-aspek tersebut, diharapkan SSW dapat memberikan layanan perizinan yang lebih efisien, transparan, dan responsif terhadap kebutuhan masyarakat, serta memperkuat akuntabilitas dalam pelayanan publik di Kota Surabaya.
THE EFFECTIVENESS OF THE KRPPA PROGRAM FOR GENDER MAINSTREAMING IN BABAT JERAWAT VILLAGE Pitaloka, Yanesty Ayu; Astuti, Sri Juni Woro
Dinamika Governance: Jurnal Ilmu Administrasi Negara Vol 15, No 2 (2025): Dinamika Governance - JULI
Publisher : Universitas of Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v15i2.5401

Abstract

The Women and Child Friendly Village Programme (KRPPA) is a government initiative introduced by the Ministry of Women’s Empowerment and Child Protection to strengthen gender mainstreaming and child protection at the local level. This study aims to analyse the effectiveness of KRPPA in Babat Jerawat Urban Village, Surabaya. A qualitative descriptive method was employed, involving five key informants consisting of DP3APPKB staff, village officials, KSH cadres, community leaders, and female residents. Data were collected through in-depth interviews, observations, and documentation, and were analysed based on seven dimensions of programme effectiveness: clarity of objectives, resources, participation, coordination, programme quality, evaluation, and impact. The results indicate that KRPPA in Babat Jerawat is “fairly effective”. Activities such as family health posts, parenting classes, and premarital courses support the programme’s indicators, but implementation remains limited to health and social aspects. The main obstacles are the lack of continuous training, weak cross-agency coordination, and the absence of participatory evaluation. These findings suggest that the effectiveness of KRPPA at the local level requires further strengthening in terms of socialisation, cadre capacity building, and inter-agency synergy to achieve its objectives more optimally.
Co-Authors Adzani, Shiva Khoirunnisa Bil Denny Iswanto, Denny Khusna, Masfufa Zulfa Sri Juni Woro Astuti