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All Journal Jurnal Ilmiah Kesehatan Masyarakat Journal of Innovation Research and Knowledge
Achmad Dheni Suwardhani
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Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Analisis Implementasi SOP Medical tourism dalam Peningkatan Daya Saing RS BIMC Siloam Nusa Bali Cokorda Gede Bagus Pradnyana Sanjaya; Rian Andriani; Achmad Dheni Suwardhani
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 4 No. 3 (2025): Juli 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v4i3.5518

Abstract

Medical tourism is the activity of patients traveling across countries to obtain better or more affordable medical services. Since 2012, Bali International Medical Center (BIMC) Siloam Nusa Dua Hospital has focused on cosmetic surgery and dental tourism services through the CosMedic Center. After the Covid-19 pandemic, patient visits decreased by 70%, while other medical tourism centers in Bali have grown rapidly, thus requiring BIMC to increase its competitiveness. This study aims to analyze the implementation of medical tourism services in improving hospital competitiveness. This study uses a qualitative descriptive approach with an in-depth interview method with key informants. The results show that at the pre-hospital stage, 24-hour service is not optimal and patient interest in choosing a complete package (transportation, accommodation, tour) is still low. At the hospital service stage, there is no special inpatient room for medical tourists, while the post-hospital stage runs according to the SOP. Collaboration with the Travel Agency (BPW) revealed the limitations in the quality and quantity of certified medical tourism guides. In conclusion, the implementation of the SOP for medical tourism at BIMC Siloam Nusa Dua has been running according to Permenkes No. 76 of 2015, but to strengthen competitiveness, it is necessary to improve 24-hour services, strengthen promotion and branding, develop special inpatient room facilities, and improve the quality and number of medical tourism guides. These findings are expected to be the strategic basis for developing sustainable medical tourism in Bali.
OPTIMALISASI PEMANFAATAN SISTEM REKAM MEDIS ELEKTRONIK UNTUK MENINGKATKAN EFEKTIVITAS KERJA (Studi Pada Klinik Utama “X”) Vivi Rizki Hensmit; Purwadhi Purwadhi; Achmad Dheni Suwardhani
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

Electronic Medical Records (EMR) allow for the digital management of patient information, replacing traditional paper-based methods. “X” Primary Clinic faces challenges in medical and administrative efficiency, particularly regarding service time, which is a common patient complaint. This study aims to optimize EMR utilization as a solution to enhance work effectiveness. A qualitative descriptive research approach with focused interviews was employed. The study population consists of employees at “X” Primary Clinic involved in EMR implementation. The purposive sampling technique was used, with 10 informants, including the branch manager, human resources and administration supervisor, general practitioners, nurses, administrative staff, radiographers, laboratory analysts, IT personnel, and medical record officers. Data were collected through observations, interviews, and document analysis. The findings reveal adequate technological infrastructure, although general practitioners still rely on paper-based records. Moreover, EMR training for staff is limited and lacks regular implementation, affecting their ability to fully utilize the system. While management has provided supportive facilities for EMR adoption, routine evaluations and monitoring need improvement. Government support in EMR regulations and oversight is significant; however, network access and training for healthcare facilities require further enhancement. This study concludes that optimizing EMR implementation can improve work effectiveness and healthcare service quality, necessitating regular evaluations, enhanced training programs, and stronger policy support from management and the government to maximize EMR's benefits for medical staff and patients at “X” Primary Clinic
Co-Authors Cokorda Gede Bagus Pradnyana Sanjaya Purwadhi Purwadhi Rian Andriani Vivi Rizki Hensmit