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All Journal Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Hukum, Administrasi Publik dan Negara
Ismi Erli Syephiana
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Pengaruh Kinerja Pegawai Kelurahan terhadap Kepuasan Masyarakat di Kelurahan Nginden Jangkungan, Surabaya Ismi Erli Syephiana; Anggraeny Puspaningtyas; Yusuf Hariyoko; Joko Widodo
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 4 (2025): Juli : Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i4.378

Abstract

Employee performance in government agencies often gets a red report card from the public. These problems usually arise as a result of employee performance that is considered unsatisfactory to service users such as not being able to explain service procedures, unprofessional time management and lack of providing solutions to problems encountered. The assessment of employee performance as described by Andrew states; Quantity, Quality, Job knowledge and employee skills in carrying out work are one of the assessments of good performance on employees. The level of public satisfaction is influenced by the performance of employees and in this era of bureaucratic reform is very well considered by the government. The government through the Minister of Administrative Reform and Bureaucratic Reform issued Permenpan No.14 of 2017 which explains the guidelines for community satisfaction surveys in public service delivery units. The purpose of this study was to analyze the effect of village employee performance on community satisfaction in Nginden Jangkungan Village, Surabaya. The method used in this research uses quantitative methods. The population used is the people of Nginden Jangkungan Village using a sample based on the slovin formula which obtained the results of 105 respondents. The technique used in analyzing this research is simple linear regression. In processing the respondent's data, the author uses the SPSS version 26 system and produces an answer which states that the performance variable partially and significantly affects community satisfaction in Nginden Jangkungan Village, Surabaya. Then based on the simultaneous test, the performance variable of Nginden Jangkungan Village employees also has a positive and significant effect on community satisfaction. The conclusion of this study is that there is a significant and positive effect of urban village employee performance on community satisfaction. However, it is necessary to pay attention to the officer's ability to manage time management and responsibility because it is slightly lagging behind other statement items.
Efektivitas Kelas Parenting Dalam Program Puspaga Terhadap Masyarakat di Balai RW 4 Kelurahan Tambak Wedi, Surabaya Ismi Erli Syephiana; M Kendry Widiyatno
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 6 (2023): DESEMBER : JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v1i6.1073

Abstract

There are still many parents who apply parenting patterns by using violence against children such as hitting with a belt, broom, or other tools aimed at disciplining children. Therefore, it is necessary for the government to play a role in educating parents on how to care for children properly and certainly not using violence against children. Dinas Pemberdayaan Perempuan dan Perlindungan Anak Serta Pengendalian Penduduk Dan Keluarga Berencana DP3APPKB of Surabaya city provides parenting classes in the Puspaga Balai RW program aimed at education related to parenting patterns. Therefore, the researcher focuses on the effectiveness of parenting classes in the Puspaga program for the community at Balai RW 4 Tambak Wedi Village, Surabaya, which aims to determine the effectiveness of parenting classes that are held regularly for the Tambak Wedi community and to find out the supporting and inhibiting factors in the implementation of parenting classes. This research uses descriptive qualitative research supported by primary data and secondary data. Data collection techniques with interviews and observations that prove validity by making observations in the field. The results showed that the sustainability of parenting classes runs effectively and well because it is in accordance with what is to be achieved. Inhibiting factors can be from the community and the implementation of material that is difficult to do. The supporting factor is a clear legal basis so that it can be a reference material in implementing the program.
Co-Authors Anggraeny Puspaningtyas Joko Widodo M Kendry Widiyatno Yusuf Hariyoko