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All Journal Devotion: Journal of Research and Community Service Jurnal Pengabdian West Science West Science Business and Management
Yoedani, Yoedani
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Public Health Social Sciences

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How Product Quality, Price, and Service Quality Affect IndiHome Customer Satisfaction Faris, Riyan Mirdan; Kurniaji, Kalfajrin; Yoedani, Yoedani
West Science Business and Management Vol. 3 No. 02 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i02.2010

Abstract

This study examines the effect of product quality, price, and service quality on IndiHome customer satisfaction in the Datel Cibadak area. Using a quantitative approach, this study involved 68 IndiHome user respondents in the Cibadak area. This study was conducted to what extent product quality, price, and service quality affect customer satisfaction. The instrument used to collect data was a questionnaire that had been tested for validity and reliability. Data analysis was carried out using the Structural Equation Modeling (SEM) technique. The study's results showed that product quality had an insignificant effect on customer satisfaction, indicating that product quality is not the primary factor influencing IndiHome customer satisfaction in this area. Price was also found to have an insignificant effect on customer satisfaction, indicating that price changes do not directly affect their level of satisfaction. Conversely, service quality has a significant impact on customer satisfaction, which means that the service aspect is a key factor in shaping IndiHome customer satisfaction in Cibadak. This study also found that when product quality, price, and service quality are explained simultaneously, all three affect customer satisfaction. This finding has important meaning for Telkomsel company and policymakers in designing more effective strategies to optimize customer satisfaction, especially in the Cibadak area.
Production Quality Control as An Important Factor to Meet Buyer Quality Standards at The Garment Company PT. Sukabumi Single Estuary Wiyanti, Tuti; Lestari, Fitrina; Yoedani, Yoedani; Iskandar, Yusuf
Devotion : Journal of Research and Community Service Vol. 4 No. 5 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v4i5.432

Abstract

The objectives of this study were achieved through the use of qualitative descriptive analysis, quantitative statistical ana-lysis, and quality control. To meet the quality target set by the Buyer, which is below 1.9%, it is necessary to know how many types of defects are found in the Finishing section and in the Final Inspection and how to reduce defects through the use of control strategies and methods applied by PT. Single Estuary. The data for this study comes from the statistics of production and damage to the Finishing department between May and August. Based on the findings of the study, it can be said that the implementation of quality control in this enterprise has been carried out quite successfully, with a noticeable improvement and a good quality improvement and is worthy of appreciation. These results show the seriousness or level of commitment of the management of PT. Muara Tunggal to continuously improve the quality according to the requests of buyers or buyers. The reduction in defects was first seen in early September 2022 with a defect rate of around 1.4%. Regarding the recommendations that can be made based on the findings, these include selecting raw materials according to Buyer's standards, hiring skilled labor, maintaining strict work ethics, providing training to employees to improve their skills, maintaining machines regularly, and improving neatness, comfort, and a safe workplace.
Pengabdian Masyarakat Melalui Gerakan Masyarakat Sadar Stunting (Germasting) Kepada Masyarakat Desa Wangunsari Maharani, Melisa Antoineta; Algifari, Anfal; Puspitawati, Anenda; Nurbayiti, Anggi; Faris, Riyan Mirdan; Mulyadi, Wahyu; Yoedani, Yoedani; Juniansyah, M. Andri
Jurnal Pengabdian West Science Vol 3 No 05 (2024): Jurnal Pengabdian West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jpws.v3i05.1199

Abstract

Stunting merupakan masalah kesehatan signifikan di Indonesia, yang disebabkan oleh asupan gizi yang kurang dan tidak sesuai dengan kebutuhan gizi anak (Sugianto, 2021). Kondisi ini berdampak pada perkembangan fisik dan kognitif anak, mengakibatkan tinggi badan yang lebih rendah dari standar usianya (Utami et al., 2023). Pos Pelayanan Terpadu (Posyandu) menjadi salah satu solusi untuk mengatasi masalah stunting, karena berperan penting dalam memberikan layanan kesehatan dan edukasi gizi kepada masyarakat (Mubarak et al., 2017). Kader posyandu, yang merupakan petugas terlatih, memiliki peran vital dalam melaksanakan kegiatan ini, terutama dalam memantau status gizi balita dan memberikan penyuluhan gizi (Saeni & Irwan, 2022). Program Kuliah Kerja Nyata (KKN) di Desa Wangunsari, Kecamatan Cisolok, difokuskan pada pencegahan stunting melalui berbagai langkah seperti observasi, wawancara, sosialisasi, dan pelatihan kader posyandu. Kegiatan ini melibatkan pemeriksaan kesehatan balita dan ibu hamil, serta pembagian sayur dan buah. Pelatihan yang diberikan kepada kader posyandu meliputi tiga tahap: pemaparan materi, praktek langsung, dan evaluasi. Hasil kegiatan menunjukkan peningkatan pemahaman ibu hamil dan ibu balita tentang pentingnya pencegahan stunting dan peningkatan kunjungan ke posyandu, yang menjadi indikator keberhasilan program ini. Upaya ini diharapkan dapat meningkatkan kesadaran masyarakat akan pentingnya menjaga kesehatan dan mencegah stunting sejak dini, sehingga dapat mengurangi angka stunting di Indonesia.
Co-Authors Algifari, Anfal Faris, Riyan Mirdan Juniansyah, M. Andri Kurniaji, Kalfajrin Lestari, Fitrina Maharani, Melisa Antoineta Mulyadi, Wahyu Nurbayiti, Anggi Puspitawati, Anenda Wiyanti, Tuti Yusuf Iskandar