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All Journal JURNAL ILMIAH M-PROGRESS Studi Ilmu Manajemen dan Organisasi Jurnal Lemhannas RI Jurnal Ekonomi, Teknologi dan Bisnis
Wicaksono, Agus Purwo
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Humanities Astronomy Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences

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Analisis Kesiapsiagaan dan Prosedur Darurat Manajemen Bandara Pada Kecelakaan Jeju Air 7C2216 di Bandara Muan Korsel Wicaksono, Agus Purwo; Willy Hermawan, I Gusti Ngurah; Damayanti, Novita
JURNAL ILMIAH M-PROGRESS Vol 15 No 2 (2025): JURNAL ILMIAH M-PROGRESS
Publisher : Feb Universitas Dirgantara Marsekal Suryadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35968/mpu.v15i2.1552

Abstract

Penelitan bertujuan untuk mengevaluasi kesiapan manajemen Bandara Internasional Muan Korea Selatan dalam merancang dan menerapkan ERP mengidentifikasi kelemahan koordinasi dan implementasi SMS dalam insiden Jeju Air Penerbangan 7C2216. Metodologi pendekatan deskriptif kualitatif dengan teknik purposive sampling dan analisis data model Miles dan Huberman, bertujuan menggali secara mendalam respons manajemen kebandarudaraan Bandara Internasional Muan terhadap kecelakaan Jeju Air 7C2216 melalui analisis terhadap ERP, koordinasi stakeholder, dan implementasi SMS. Hasil penelitian menunjukkan; pertama, ERP di Bandara Internasional Muan belum berjalan efektif, ditandai lemahnya pelatihan, koordinasi, infrastruktur pendukung, dan penggunaan teknologi dalam merespons insiden darurat.  Kedua, koordinasi antar-stakeholder dalam penanganan krisis kecelakaan Jeju Air 7C2216 di Bandara Muan tidak berjalan efektif akibat tidak adanya struktur komando terpadu, minimnya pelatihan bersama, dan buruknya integrasi komunikasi lintas instansi. Ketiga, implementasi SMS di Bandara Internasional Muan belum dijalankan secara menyeluruh, lemahnya manajemen risiko satwa liar, koordinasi darurat, dan budaya pelaporan keselamatan. Hasil penelitian menunjukkan lemahnya implementasi sistem manajemen darurat dan keselamatan secara menyeluruh, terutama aspek koordinasi, pelatihan, serta integrasi budaya keselamatan di Bandara Internasional Muan.
Model Kepuasan Kerja sebagai Mediator Produktivitas : Studi pada Karyawan di Bandara Halim Damayanti, Novita; Sitio, Vera Sylvia Saragi; Wicaksono, Agus Purwo
Studi Ilmu Manajemen dan Organisasi Vol. 6 No. 2 (2025): Juli
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v6i2.4990

Abstract

Purpose : This study examines the effect of career development and work environment on employee productivity, with job satisfaction as a mediating variable. Methodology/approach: Conducted at Halim Kusuma Airport, the research used a quantitative approach with a census of 56 respondents. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4.0. Results/findings: The findings reveal that career development and work environment significantly influence job satisfaction and employee productivity. Of the two, the work environment has the most dominant effect on job satisfaction, which in turn significantly affects productivity. Job satisfaction acts as an effective mediator, linking career development and work environment to productivity outcomes. Conclusions : These results indicate that achieving optimal employee productivity requires attention not only to formal organizational policies but also to how employees perceive their jobs and surroundings. A positive work environment contributes more strongly to satisfaction than career development, but both remain essential for fostering long-term motivation. Limitations: This research highlights the critical role of comprehensive human resource strategies that balance structural and affective aspects to enhance employee performance. Contribution: However, the study is limited by its focus on one sector, use of a cross-sectional design, and lack of analysis of specific work environment elements. Future research could adopt a longitudinal approach for deeper insights.
The Influence of Customer Relationship Marketing Strategy on Student Satisfaction at SMP IT Rahmaniyah in Cibinong – Bogor Regency Wicaksono, Agus Purwo; Rosyid, Abdul
Jurnal Ekonomi Teknologi dan Bisnis (JETBIS) Vol. 2 No. 6 (2023): Jurnal Ekonomi, Teknologi dan Bisnis
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/jetbis.v2i6.62

Abstract

Through customer relationships, companies can provide added value to customers, create customer satisfaction by understanding their wants and needs, and make efforts to get to know customers better. By providing maximum service to customers, in this case the parties who directly relate and interact with customers will create a close relationship between the company and customers. The purpose of this study was to determine the influence of the Customer Relationship Marketing Strategy on the satisfaction of the parents of SMP IT Rahmaniyah. The customer relationship marketing strategy is one of the company's efforts to deal with changes that occur in the business environment. Increasingly fierce competition, technological advances and changes in market needs and wants. In essence, relationship marketing reflects a paradigm shift in marketing, which was originally focused on customer transactions/acquisition to become customer relations/retention. The hypothesis in this study is that it is suspected that there is a positive and significant influence from the Customer Relationship Marketing Strategy on Satisfaction. This research was conducted at SMP IT Rahmaniyah which is located at Jalan. Kostrad Division No.25 Cibinong, Bogor Regency, West Java. The population is 430 people, with a random sampling technique of 20%, a total of 86 people. Data analysis techniques in the form of descriptive analysis, simple linear regression analysis, correlation coefficient, coefficient of determination, and t test. Based on the results of data analysis and discussion, it can be concluded that the influence of the Customer Relationship Marketing Strategy on the Satisfaction of Guardians of SMP IT Rahmaniyah with a correlation value of (R) 0.696 or 69% and the influence between the two variables the coefficient of determination is (Rsquare) of 0.484 or 48 %. With a tcount value of 8.875, it is significant at 0.000 and a confidence level of 0.05.
National Resilience and Terrorism Risk Mitigation in Airport Systems Wicaksono, Agus Purwo; Rahmawati, Cynthia
Jurnal Lemhannas RI Vol 13 No 4 (2025)
Publisher : Lembaga Ketahanan Nasional Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55960/jlri.v13i4.1240

Abstract

Purpose: This study aims to analyse the application of the national resilience concept in mitigating the risk of terrorism in air transportation services for Hajj pilgrims following the bomb threat incident at Kualanamu Airport. Method: The study adopted a desk-based, qualitative research approach that involved document review (articles and reports) and policy analysis. The evaluation took into account how operational procedures, coordination mechanisms, and aviation security governance fit with the concepts of adaptive and integrated national resilience. Results: There is evidence of low operational resiliency arising from inflexible processes, siloed inter-agency coordination and immature security regulation and culture. The consequence is slow service restoration and response to threats. Originality: In disaggregating the concept of national resilience, this article contributes to a readiness to manage aviation terrorism within an adaptive, pan-sector resilience framework. These results highlight policy reform, security governance and technology integration as prerequisites for improving national air transportation resilience.
Co-Authors Abdul Rosyid I Gusti Ngurah Willy Hermawan Novita Damayanti Rahmawati, Cynthia Vera Sylvia Saragi Sitio