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All Journal Neraca Manajemen, Akuntansi, dan Ekonomi Wissen: Jurnal Ilmu Sosial dan Humaniora
Fadila Al-Hamid
Unknown Affiliation
Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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Indeks Pelayanan Publik: Konsep, Dasar Hukum, dan Implementasi dalam Pengukuran Kinerja Layanan Mozin, Sri Yulianty; Siti Fatimah; Fadila Al-Hamid
Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi Vol. 16 No. 9 (2025): Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v16i9.12734

Abstract

This article discusses the concept, legal basis, and implementation of the Public Service Index (PSI) in measuring public service performance in Indonesia. PSI is a measurement tool used to assess the quality of public services provided by government agencies to the public. This study employs a qualitative approach with literature review and document analysis methods. The findings indicate that PSI plays a crucial role in enhancing accountability and transparency in public service delivery. However, the implementation of PSI still faces various challenges, such as limited human resources and inadequate infrastructure. Therefore, collaborative efforts between the government, society, and the private sector are necessary to improve the effectiveness of PSI in measuring public service performance.
Implementasi Asas-Asas Umum Pemerintahan Yang Baik Dalam Pelayanan Penerbitan E-Ktp: Studi Dugaan Maladministrasi pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gorontalo Raihan A. Hanasi; Karmila Djafar; Marcela Puwa; Fadila Al-Hamid; Dwi Rahmatia Nurkamiden
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 4 No. 2 (2026): Mei : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v4i2.1720

Abstract

The issuance of electronic identity cards (e-KTP) represents one of the most fundamental public services administered by the Population and Civil Registration Office (Disdukcapil). Nevertheless, various forms of alleged maladministration in this service delivery continue to be unresolved in many regions, including Gorontalo Regency. This study aims to analyze the implementation of the General Principles of Good Governance (AUPB) in e-KTP issuance practices at Disdukcapil Gorontalo Regency and to identify forms of alleged maladministration. Using a descriptive qualitative approach, primary data were drawn from the 2025 Maladministration Assessment Report of the Ombudsman RI Gorontalo Province Representative and official institutional documents, supplemented by secondary data from scientific journals, legislation, and verified news sources. Findings reveal that Gorontalo Regency obtained a final score of 64.79 with a 'Moderate Quality Without Maladministration' rating the lowest among four evaluated local governments. Three critical areas were identified: (1) non-compliance with service completion time standards, (2) unofficial administrative burdens including out-of-office form purchases, contravening the principle of proportionality, and (3) low public trust levels reflecting accountability deficits. This study contributes by elaborating the legal dimensions of AUPB as a more structured maladministration evaluation framework compared to prior studies focused primarily on public service management dimensions.
Co-Authors Dwi Rahmatia Nurkamiden Karmila Djafar Marcela Puwa Mozin, Sri Yulianty Raihan A. Hanasi SITI FATIMAH