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All Journal Neraca Manajemen, Akuntansi, dan Ekonomi
Fadila Al-Hamid
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Economics, Econometrics & Finance Environmental Science

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Indeks Pelayanan Publik: Konsep, Dasar Hukum, dan Implementasi dalam Pengukuran Kinerja Layanan Mozin, Sri Yulianty; Siti Fatimah; Fadila Al-Hamid
Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi Vol. 16 No. 9 (2025): Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v16i9.12734

Abstract

This article discusses the concept, legal basis, and implementation of the Public Service Index (PSI) in measuring public service performance in Indonesia. PSI is a measurement tool used to assess the quality of public services provided by government agencies to the public. This study employs a qualitative approach with literature review and document analysis methods. The findings indicate that PSI plays a crucial role in enhancing accountability and transparency in public service delivery. However, the implementation of PSI still faces various challenges, such as limited human resources and inadequate infrastructure. Therefore, collaborative efforts between the government, society, and the private sector are necessary to improve the effectiveness of PSI in measuring public service performance.
Co-Authors Mozin, Sri Yulianty SITI FATIMAH