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All Journal Assets : Jurnal Ekonomi, Manajemen dan Akuntansi Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Kusnani Sita Handayu
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Explorative Study Of Emotional Fatigue Among Employees in Educational Institutions Kusnani Sita Handayu; Anita Maharani; Kurnia Endah Riana
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 3 No. 2 (2025): April : Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v3i2.1701

Abstract

This study investigates the effect of role stress and job resources on emotional exhaustion, with work-family conflict as a mediating variable among higher education personnel. Employing a quantitative research design with a causality analysis approach, data were collected through a structured questionnaire using a five-point Likert scale. The sample consisted of 200 educational staff at XYZ institution in Bogor Regency, including civil servants, permanent employees, and contract workers. Data analysis was conducted using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) technique with SmartPLS 3 software. The findings revealed that role stress has a positive and significant impact on emotional exhaustion, indicating that increased stress from role demands contributes to higher levels of emotional fatigue. Conversely, job resources were found to have no significant direct effect on emotional exhaustion. Furthermore, work-family conflict significantly mediated the relationship between role stress and emotional exhaustion, suggesting that stress from conflicting work and family demands intensifies emotional exhaustion. However, work-family conflict did not mediate the relationship between job resources and emotional exhaustion. These results emphasize the critical need for effective stress management strategies and support systems that can help reduce work-family conflict to maintain the emotional well-being of education personnel. This study contributes to understanding the psychological dynamics in the workplace and provides insight into improving employee resilience and productivity in educational institutions.
THE EFFECT OF ROLE STRESS AND JOB RESOURCES ON EMOTIONAL EXHAUSTION WITH WORK-FAMILY CONFLICT MEDIATION AMONG HIGHER EDUCATIONAL STAFF Kusnani Sita Handayu; Maharani, Anita; Endah Riana, Kurnia
Assets: Jurnal Ekonomi, Manajemen, dan Akuntansi Vol 15 No 1 (2025): Assets : Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/assets.v15i1.57266

Abstract

This study investigates how role stress and job resources affect emotional exhaustion among university staff, with work-family conflict as a mediator. Using a quantitative causal design, data was collected via 5-point Likert scale questionnaires from 200 employees at XYZ University (from a population of 1,944), including civil servants, permanent staff, and contract workers. SEM-PLS analysis (SmartPLS 3) yielded key findings, role stress significantly increases emotional exhaustion, job resources reduce exhaustion, but not significantly, work-family conflict significantly worsens exhaustion, role stress directly heightens work-family conflict, Job resources weakly reduce work-family conflict (insignificant), Work-family conflict mediates role stress's impact on exhaustion, No significant mediation occurred between job resources and exhaustion. The results highlight that while workplace pressures strongly contribute to burnout, existing support systems fail to sufficiently mitigate stress. This suggests XYZ University should redesign workloads to reduce role ambiguity, strengthen institutional support mechanisms, implement work-life balance policies. The study provides empirical evidence on stress dynamics in higher education, though future research should expand sampling for broader applicability.
Co-Authors Anita Maharani Anita Maharani Endah Riana, Kurnia Kurnia Endah Riana