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All Journal Journal of Science and Education (JSE) Innovative: Journal Of Social Science Research
Nurvianti, Elmi
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Hybrid Working and Its Impact on Work Effectiveness & Student Learning Outcomes Arma Putra, Feby; Nurvianti, Elmi
Journal of Science and Education (JSE) Vol. 6 No. 1 (2025): Journal of Science and Education (JSE) IN PRESS
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/jse.v6i1.644

Abstract

The development of digital technology and changes in work patterns due to the COVID-19 pandemic have prompted various higher education institutions to implement hybrid work and learning systems. Hybrid working is a combination of online and offline work and learning that is flexible, efficient, and adaptive. This study aims to analyze the effect of hybrid working on the work effectiveness of educational staff (tendik) and student learning outcomes. Additionally, the DeLone and McLean model is used to measure the success of hybrid working implementation through six main variables: system quality, information quality, service quality, use, user satisfaction, and net benefit. The study involved 150 respondents, including educational staff and third-year students at PGRI Banten Polytechnic. Data was collected via an online questionnaire using Google Forms. Analysis was conducted using validity and reliability tests via SPSS 22, followed by structural equation modeling (SEM) to test the relationships between variables in the model. The analysis results indicate that the hybrid system has a significant impact on the work effectiveness of educational staff and student learning outcomes. System quality and information quality are the dominant indicators influencing user satisfaction and net benefit from the hybrid system. Furthermore, a SWOT analysis was conducted to formulate strategies for strengthening the implementation of hybrid working in higher education institutions. Effective strategies include improving digital literacy, utilizing more stable technology, and strengthening communication and monitoring based on digital platforms. The DeLone and McLean model has proven to be a reliable measurement tool for evaluating the success of hybrid work systems and providing direction for sustainable development strategies. With these findings, educational institutions are expected to be more prudent in designing hybrid working policies that are not only efficient but also have a positive impact on all stakeholders.
Peran Kualitas Pelayanan Dan Sumber Daya Manusia Dalam Meningkatkan Kepuasan Pelanggan Hotel Horison Altama Pandeglang Nurvianti, Elmi; Solihin, Dewi Agustina; Putra, Feby Arma; Rahayu, Elnika Endah
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.19718

Abstract

Abstrak Salah satu elemen kunci dalam pertumbuhan industri perhotelan adalah kebahagiaan pelanggan. Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar kepuasan pelanggan di Hotel Horison Altama Pandeglang dipengaruhi oleh sumber daya manusia (SDM) dan kualitas layanan. Dengan populasi seluruh pengunjung yang pernah menginap di hotel tersebut, penelitian ini menggunakan metodologi deskriptif kuantitatif. Sebanyak 149 orang yang telah menyelesaikan kuesioner menjadi sampel penelitian. Metode analisis data yang digunakan adalah analisis deskriptif dan analisis jalur. Hasil penelitian menunjukkan bahwa kepuasan pelanggan dipengaruhi secara positif dan signifikan oleh kualitas layanan. Demikian pula, kepuasan pelanggan dipengaruhi secara positif dan signifikan oleh SDM. Secara bersamaan, telah ditunjukkan bahwa SDM dan kualitas layanan mempunyai efek yang tinggi dalam meningkatkan kepuasan pelanggan hotel. Hasil penelitian ini menegaskan peningkatan mutu pelayanan serta pengelolaan SDM merupakan kunci strategis untuk peningkatan rasa puas tamu yang akan membuat peningkatan tingkat okupansi Hotel Horison Altama Pandeglang. Kata Kunci: Kualitas Pelayanan, Kualitas SDM, Kepuasan Pelanggan
Co-Authors Feby Arma Putra Rahayu, Elnika Endah Solihin, Dewi Agustina