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All Journal Literacy : International Scientific Journals of Social, Education, Humanities Journal of Innovative and Creativity
Lando E. Sumarauw
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Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Creative Education Management Strategy in Health Service Transformation : Electronic Medical Record Innovation at Kandou Manado General Hospital Joulanda A. M. Rawis; Verry R. Palilingan; Nancy L. Sampouw; Ariel N. Rengkuan; Hartini Ngadiorejo; Lando E. Sumarauw; Renaldy J. Kalesaran
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 2 (2025): August : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i2.2169

Abstract

Along with technological advancements, the healthcare sector is increasingly encouraged to adopt digital systems to improve efficiency and service quality. This study aims to analyze the implementation and challenges of using the Electronic Medical Record (EMR) system at the Kandou General Hospital (RSUP) in Manado, as well as explore the perspectives of various parties involved in this digital transformation process. The main focus of this research is to explore the role of the Information Technology (IT) team, medical staff, and training staff in the successful implementation of the EMR system. This study adopts a qualitative approach, utilizing in-depth interviews and participatory observations as data collection methods. The results indicate that although the EMR system can improve efficiency in documenting and managing medical information, its implementation faces various technical challenges, such as the complex system integration and the limited capacity of IT human resources (HR). Furthermore, medical staff, particularly those less skilled in technology, face challenges in adapting to this system, especially during the transition period. On the other hand, training staff plays an important role in overcoming these obstacles through creative training approaches tailored to the specific work unit context. The study concludes that the success of EMR implementation heavily depends on effective training strategies, good coordination between the IT team and medical staff, and continuous technical support. The findings are expected to provide insights for hospital policies and relevant stakeholders in enhancing the adoption of digital technologies in the healthcare sector.
Education Laboratory at PTN-BLU: A Review Study on Policy and Institutional Political Implications Viktory N.J. Rotty; Ariel N. Rengkuan; Lando E. Sumarauw
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 2 (2025): August : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i2.2286

Abstract

Educational laboratories at State Universities Public Service Agency (PTN-BLU) play a strategic role as academic nodes and institutional business units in supporting the tridharma of higher education. This study examines the dynamics of educational laboratory governance in the context of institutional politics and financial autonomy of PTN-BLU during 2015–2024. Using a qualitative descriptive approach and a literature study design, this study analysed policy documents, institutional reports, and accredited national publications. The main findings reveal four dominant patterns that hinder laboratory performance: internal policy discontinuity, inequality in resource allocation, political intervention in decision-making, and weak integration of digital systems. The fragmentation of SOPs and the dominance of bureaucracy worsen operational efficiency, while laboratories with higher commercial potential benefit from performance-based financing models. The study also shows that basic and social science laboratories are increasingly marginalized, widening the inequality gap. However, initiatives such as the digitization of laboratory management information systems, the establishment of multistakeholder advisory boards, asnd performance-based incentives showcase the potential for institutional reform. This research suggests the importance of adaptive internal policy design, fair budget distribution, and strengthening human resource capacity and digital accountability. Thus, the PTN-BLU laboratory can become a center of innovation and quality of education if it is carried out within an integrative and transformative governance framework.
Strengthening the Integration of Internal and External Quality Assurance Systems in Indonesian Higher Education: Toward a Sustainable Culture of Quality Ariel N. Rengkuan; Lando E. Sumarauw; Hartini Ngadiorejo; Deitje A. Katuuk; Joulanda A.M. Rawis; Ruth Umbase
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4749

Abstract

The study purpose was to analyze the structure, implementation, and interrelation between the Internal Quality Assurance System (IQAS) and the External Quality Assurance System (EQAS) in Indonesian higher education institutions. These systems, mandated by Law No. 12 of 2012, are fundamental to ensuring continuous improvement, accountability, and competitiveness in national higher education. This paper aims to provide a comprehensive understanding of both systems, their regulatory foundations, operational mechanisms, and challenges in implementation, as well as to propose strategic recommendations for enhancing their synergy. Materials and methods. This study applied a systematic literature review approach by collecting and analyzing national regulations, institutional policy documents, and recent scholarly publications related to higher education quality assurance. The review process involved identifying, classifying, and synthesizing literature based on key themes such as quality concepts, legal frameworks, operational mechanisms, and institutional practices. Data were analyzed thematically to reveal patterns, gaps, and best practices in the execution of IQAS and EQAS across Indonesian universities. Results. The findings indicate that IQAS functions as an autonomous internal mechanism designed to ensure continuous quality improvement through the PPEPP cycle (Setting, Implementation, Evaluation, Control, and Improvement). EQAS, on the other hand, serves as an external validation process conducted by accrediting bodies such as BAN-PT and LAM. Despite their complementary roles, both systems face challenges including leadership commitment, limited resources, administrative formalism, and fragmented integration. A synergistic relationship between IQAS and EQAS fosters a sustainable quality culture and institutional excellence. Conclusions. The study concludes that the effectiveness of quality assurance in Indonesian higher education depends on institutional commitment, human resource competence, and the harmonization of internal and external mechanisms. Strengthening digital-based quality information systems, risk-based management, and inter-institutional collaboration is essential to building a culture of continuous quality improvement and achieving global competitiveness.
Co-Authors Ariel N. Rengkuan Deitje Adolfien Katuuk Hartini Ngadiorejo Joulanda A. M. Rawis Nancy L. Sampouw Renaldy J. Kalesaran Rotty, Viktory Nicodemus Joufree Ruth Umbase Verry R. Palilingan