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All Journal Literacy : International Scientific Journals of Social, Education, Humanities
Ariel N. Rengkuan
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Humanities Education Social Sciences

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Creative Education Management Strategy in Health Service Transformation : Electronic Medical Record Innovation at Kandou Manado General Hospital Joulanda A. M. Rawis; Verry R. Palilingan; Nancy L. Sampouw; Ariel N. Rengkuan; Hartini Ngadiorejo; Lando E. Sumarauw; Renaldy J. Kalesaran
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 2 (2025): August : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i2.2169

Abstract

Along with technological advancements, the healthcare sector is increasingly encouraged to adopt digital systems to improve efficiency and service quality. This study aims to analyze the implementation and challenges of using the Electronic Medical Record (EMR) system at the Kandou General Hospital (RSUP) in Manado, as well as explore the perspectives of various parties involved in this digital transformation process. The main focus of this research is to explore the role of the Information Technology (IT) team, medical staff, and training staff in the successful implementation of the EMR system. This study adopts a qualitative approach, utilizing in-depth interviews and participatory observations as data collection methods. The results indicate that although the EMR system can improve efficiency in documenting and managing medical information, its implementation faces various technical challenges, such as the complex system integration and the limited capacity of IT human resources (HR). Furthermore, medical staff, particularly those less skilled in technology, face challenges in adapting to this system, especially during the transition period. On the other hand, training staff plays an important role in overcoming these obstacles through creative training approaches tailored to the specific work unit context. The study concludes that the success of EMR implementation heavily depends on effective training strategies, good coordination between the IT team and medical staff, and continuous technical support. The findings are expected to provide insights for hospital policies and relevant stakeholders in enhancing the adoption of digital technologies in the healthcare sector.
Education Laboratory at PTN-BLU: A Review Study on Policy and Institutional Political Implications Viktory N.J. Rotty; Ariel N. Rengkuan; Lando E. Sumarauw
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 2 (2025): August : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i2.2286

Abstract

Educational laboratories at State Universities Public Service Agency (PTN-BLU) play a strategic role as academic nodes and institutional business units in supporting the tridharma of higher education. This study examines the dynamics of educational laboratory governance in the context of institutional politics and financial autonomy of PTN-BLU during 2015–2024. Using a qualitative descriptive approach and a literature study design, this study analysed policy documents, institutional reports, and accredited national publications. The main findings reveal four dominant patterns that hinder laboratory performance: internal policy discontinuity, inequality in resource allocation, political intervention in decision-making, and weak integration of digital systems. The fragmentation of SOPs and the dominance of bureaucracy worsen operational efficiency, while laboratories with higher commercial potential benefit from performance-based financing models. The study also shows that basic and social science laboratories are increasingly marginalized, widening the inequality gap. However, initiatives such as the digitization of laboratory management information systems, the establishment of multistakeholder advisory boards, asnd performance-based incentives showcase the potential for institutional reform. This research suggests the importance of adaptive internal policy design, fair budget distribution, and strengthening human resource capacity and digital accountability. Thus, the PTN-BLU laboratory can become a center of innovation and quality of education if it is carried out within an integrative and transformative governance framework.
Co-Authors Hartini Ngadiorejo Joulanda A. M. Rawis Lando E. Sumarauw Nancy L. Sampouw Renaldy J. Kalesaran Rotty, Viktory Nicodemus Joufree Verry R. Palilingan