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All Journal JAPI: Jurnal Akses Pengabdian Indonesia Jurnal Multidisiplin Indonesia
Safiri, Satria Rizki
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Modeling Analysis and Queuing System at Mie Gacoan Restaurant Pasaribu, Yulia Rahman; Maulana, Muhammad Vicky; Safiri, Satria Rizki; Qalbi, Salsabila; Artaviana , Dinda Natasya
Jurnal Multidisiplin Indonesia Vol. 4 No. 6 (2025): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v4i6.2328

Abstract

Mie Gacoan Restaurant faces long queues especially during rush hour, which leads to long waiting times and decreased customer satisfaction. The purpose of this study is to evaluate the existing queue system and create an overall service process model. The system receives input in the form of data on the number of customers and service duration, while the output is in the form of a queue model and performance analysis. This topic is significant because the speed of service is a key factor in customer satisfaction in fast food restaurants. Currently, there is no model that describes in detail the queuing system at Mie Gacoan, so there is no analytical basis for operational improvements. The solution is carried out through discrete simulation modeling based on the results of field observations. The system was analyzed using a single queue–multiple server model that depicts the real conditions of the restaurant. Simulation of multiple scenarios was used to examine the effect of changes in the number of servers on queue performance. The addition of one waiter during peak hours has been proven to reduce waiting times by up to 35% and queue lengths by up to 40%. This research contributes as a quantitative basis for operational decision-making.
Transformasi Digital Bank Sampah: Peningkatan Manajemen Sampah Terintegrasi Untuk Mendukung Ekonomi Sirkular Dan Scale Up KSM Kudu Bisa Melalui Pengembangan Platform Berbasis Web Utomo, Hari Widi; Suryatiningsih, Suryatiningsih; Sultoni, Achmad; Rafika Nur, Yohani Setiya; Libertiana Saragih, Nopri Anita; Safiri, Satria Rizki; Arba, Raihan Adi; Alfarizy, Shehal Sigi
JAPI (Jurnal Akses Pengabdian Indonesia) Vol 11, No 1 (2026)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/japi.v11i1.8099

Abstract

Pengelolaan sampah berbasis masyarakat masih menghadapi berbagai tantangan, terutama pada aspek pencatatan, efisiensi operasional, dan integrasi data. Kondisi tersebut juga dialami oleh KSM Kudu Bisa di Desa Sirau, Kecamatan Kemranjen, Kabupaten Banyumas, yang selama ini mengelola bank sampah dengan sistem manual. Keterbatasan tersebut berdampak pada rendahnya efektivitas pengelolaan, risiko kehilangan data, serta belum optimalnya pemanfaatan nilai ekonomi sampah. Kegiatan pengabdian kepada masyarakat ini bertujuan mendukung transformasi digital pengelolaan bank sampah melalui pengembangan platform berbasis web yang terintegrasi. Metode pelaksanaan menggunakan pendekatan pemberdayaan masyarakat secara partisipatif melalui lima tahapan, yaitu sosialisasi, pelatihan, penerapan teknologi, pendampingan dan evaluasi, serta perencanaan keberlanjutan. Sasaran kegiatan meliputi pengurus dan anggota KSM Kudu Bisa sebagai pelaku utama pengelolaan bank sampah. Hasil kegiatan menunjukkan bahwa platform digital yang dikembangkan mampu meningkatkan kerapian pencatatan transaksi, mempermudah pengelolaan data nasabah, serta mempercepat penyusunan laporan. Pengurus KSM mulai memanfaatkan dashboard sebagai alat monitoring operasional, sementara anggota merasakan peningkatan transparansi tabungan sampah. Selain itu, kegiatan ini meningkatkan literasi digital pengurus, mendorong kesadaran masyarakat dalam memilah sampah, serta membuka peluang penguatan ekonomi sirkular di tingkat desa. Secara keseluruhan, kegiatan ini memberikan dampak positif terhadap penguatan kelembagaan KSM Kudu Bisa dan berpotensi menjadi model pengelolaan bank sampah digital yang berkelanjutan dan dapat direplikasi di wilayah lain.
Co-Authors Achmad Sultoni Alfarizy, Shehal Sigi Arba, Raihan Adi Artaviana , Dinda Natasya Hari Widi Utomo Libertiana Saragih, Nopri Anita Maulana, Muhammad Vicky Pasaribu, Yulia Rahman Qalbi, Salsabila Rafika Nur, Yohani Setiya Suryatiningsih