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All Journal Warta Ardhia : Jurnal Perhubungan Udara Syntax Literate: Jurnal Ilmiah Indonesia
Setia Kurniawan, Jermanto
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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On Time Performance pada Maskapai Nasional di Bandar Udara Adi Soemarmo Solo Simarmata, Juliater; Ricardianto, Prasadja; Hariri, Muhammad; Pahala, Yosi; Setia Kurniawan, Jermanto
WARTA ARDHIA Vol. 50 No. 2 (2024)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v50i2.514.95-107

Abstract

Tujuan penelitian untuk mengetahui pelayanan baggage delivery di PT. Lion Mentari Airlines di Bandar Udara Adi Soemarmo Solo dalam mendukung tercapainya On Time Performance pesawat narrow and wide body. Metode penelitian yang digunakan, secara statistik melalui pengujian uji kecukupan data dan uji keseragaman data, menghitung batas kontrol atas dan batas kontrol  bawah. Dari hasil analisis maka diperoleh rata-rata waktu pelayanan baggage delivery yang diberikan kepada pesawat tipe narrow body sebesar sebesar 34,2 menit. Rata-rata waktu p pelayanan baggage delivery yang diberikan kepada pesawat tipe wide body sebesar sebesar 63,45 menit, sehingga pelayanan yang diberikan tidak optimal. Lamanya waktu pelayanan baggage delivery ini sebagai temuan kunci, adanya waktu yang cukup lama pada bongkar  muat bagasi penumpang pesawat dan perjalanan dari apron ke belt conveyor pengambilan bagasi. Dari kedua jenis pesawat yang melayani penerbangan di Bandar udara Adi Soemarmo Solo terdapat lima penerbangan yang  tidak dapat mencapai On Time Performance yang disebabkan oleh lamanya penanganan dalam kegiatan baggage delivery, khususnya untuk jenis pesawat Boeing 737-800, Boeing 737-900 dan Airbus 330-200.
Analisis Pengaruh Efektivitas Penerapan Teknologi Biometrik, Persepsi Kegunaan, dan Persepsi Kemudahan terhadap Peningkatan Penggunaan Teknologi Biometrik di Bandara dengan Kepuasan Pelanggan sebagai Variabel Intervening Fikri, Muhammad; Setia Kurniawan, Jermanto; Tatiana, Yana; Abidin, Zaenal
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i5.59090

Abstract

This study aims to analyze the effectiveness of the application of biometric technology, the perception of usability, and the perception of ease of use on the increase in the use of biometric technology at airports, with customer satisfaction as an intervening variable. Although biometric technologies such as facial recognition and fingerprints have been shown to improve aviation efficiency and security in various countries, their adoption rate in Indonesia is still low. This study uses a quantitative approach with a survey method of 200 respondents using the biometric system at Soekarno-Hatta Airport. The research instrument was tested for validity and reliability, and the data were analyzed using multiple linear regression and the Sobel mediation test. The results showed that the effectiveness of implementation, usability perception, and convenience perception significantly affected the increase in the use of biometric technology, with usability perception as the dominant factor. Customer satisfaction has been shown to strengthen the relationship between these three variables and technology adoption. These findings show that convenience, speed of service, and clarity of the benefits of technology are key factors in encouraging users to return to using biometric systems. The practical implications of this study include recommendations for simplifying the interface, improving user literacy, and strengthening data protection regulations. This research contributes to the development of the transportation management literature and reception technology and provides a foundation for policymakers to increase public confidence in biometric services in the aviation sector.
Co-Authors Hariri, Muhammad Juliater Simamarta Muhammad Fikri Prasadja Ricardianto, Prasadja Yana Tatiana, Yana Yosi Pahala, Yosi Zaenal Abidin