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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Locus Penelitian dan Pengabdian Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Pengabdian Sosial Jurnal Inovasi Global Jurnal Sistem Transportasi & Logistik
Yana Tatiana, Yana
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Religion Aerospace Engineering Humanities Astronomy Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Customer Relationship Management pada Perusahaan Pelayaran Nasional di Indonesia Gasing, Umar; Ricardianto, Prasadja; Pahala, Yosi; Tatiana, Yana; Handayani, Sri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1101

Abstract

One of the companies in freight forwarding services in Indonesia is PT Pelayaran Lintas Harmoni. It provides custom clearance services, cargo shipments and goods delivery from abroad and domestic. Due to the pandemic, the company had lessen the goods distribution activities. In order to survive, the company should pay much more attention to the customer needs. This research aims to find out the direct and indirect effect of logistics service quality and customer relationship management through customers’ satisfaction to customers’ loyalty. The research used Path Analysis and Smart PLS as the analysis tool with a total sample of 105 respondents. The sample was taken from the customers directly related to the importer’s department. The results show that the study has a direct, indirect and significant influence on customers’ loyalty of the logistics service quality and customer relationship management by making the customers satisfied. It shows that the quality of logistics services not only measure the physical attributes but also focus more on how to approach the customers and find out about their needs.
Penerapan Matriks Boston Consulting Group untuk Penanganan Muatan Barang Berbahaya pada Kapal Barang Nasional Tatiana, Yana; Sari, Darmika; Ricardianto, Prasadja; Malisan, Johny
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 1 (2024): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v1i1.1243

Abstract

The main problem of the research lies in the lack of training, competencies and skills of the crew due to the lack of discipline and the understanding of marine matters, especially related to dangerous goods handling on board. The purpose of the study is to analyze the position and management strategies offered in handling dangerous cargo, especially explosives on board of Sinar Palaran ship. The method to analyze the data was using Boston Consulting Group (BCG) Matrix analysis tool. The result shows that the intensity of dangerous goods cargo mishandling increase. Based on the analysis of Boston Consulting Group Matrix, the position of Sinar Palaran Ship is in Quadrant I, which indicates the company is facing the problem of low competence of the ship’s crew in handling dangerous goods cargo. The strategy offered through BCG Matrix is the strategy to develop, build and increase the intensity of training, discipline and maritime education for crew members to improve their competencies and skills in handling dangerous goods cargo.
Kualitas Sumber Daya Manusia dan Strategi Bisnis Perusahaan Perusahaan Logistik Nasional Kurniawan, Arif; Nofrisel, Nofrisel; Widodo, Erna; Tatiana, Yana; Perwitasari, Erni Pratiwi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1191

Abstract

The purpose of the study is to find out the direct and indirect contribution of human resources quality to the achievement of revenue target mediated by business strategy of the national logistics company. This research used SmartPLS 3.0-SEM and the sample was 53 employees of the Angkasa Pura Logistik head office. The result of the research indicates that the corporate business strategy is able to mediate human resources quality to the revenue target achievement in Angkasa Pura Logistik. The company provides its employees with education and trainings to improve their quality. During the pandemic, the company had implemented the newest business strategy by opening new branches with better operation. The company should also choose the employees selectively with competences needed in the respective fields. Angkasa Pura Logistik sustainably has improved and enhanced its service and product in line with the increasing demand. For further research, it can be proposed to study the contribution of these variables on similar companies in other countries.
Analisis Peran Pandu Di Alur Perairan Pandu Luar Biasa Pelabuhan Tolitoli Di Kelurahan Sidoarjo Kecamatan Baolan Kabupaten Tolitoli Provinsi Sulawesi Tengah Zulkifli, Zulkifli; Agusinta, Lira; Sudjanadi, Sudjanadi; Tatiana, Yana
Nautical : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 12 (2024): Nautical: Jurnal Ilmiah Multidisiplin Indonesia
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/nautical.v2i12.626

Abstract

Sederet masalah tentang pemanduan disebabkan karena tidak maksimalnya kunci penting dari pemanduan yaitu komunikasi antara pelabuhan, pemanduan, dan kapal pandu. Dengan pendekatan kualitatif, penelitian ini menekankan optimalisasi prosedur pemanduan di Perairan Pandu Luar Biasa Pelabuhan Toli-toli belum dilakukan sesuai standar yang berlaku serta sarana dan prasarana bantu pemanduan belum terpenuhi sesuai standar. Di Perairan Pandu Luar Biasa Pelabuhan Toli-toli berjalan dengan baik dan mendukung keluar-masuk kapal di tengah hambatan/kendala baik yang diakibarkan oleh lingkungan, manusia, material, dan manajemen. Sarana dan prasarana bantu di perairan tersebut terbilang kurang mencukupi dari segi kapal tunda, alat bantu navigasi, dan SDM-nya. Sehingga direkomendasikan agar melakukan study banding ke negara lain yang dinilai memiliki system digital yang mendukung pelabuhan berjalan dengan baik sehingga dapat menjadi rekomendasi sosialisasi dan pengembangan penggunaan optimal pada system digital di Pelabuhan Tolitoli .
Keputusan Konsumen Menggunakan Maskapai Penerbangan di Indonesia Tatiana, Yana; Sihombing, Theresia Glory Sarce; Adi, Erman Noor; Majid, Suharto Abdul; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1409

Abstract

The main problem of the research is the lack of security system and the low level of trust that could affect the decision to use an airline. The purpose of the study is to analyze the security, safety and trust variables directly on passengers’ decision to use Garuda Indonesia airline. This study used a multiple linear regression approach with validity, reliability, t-test, F-test and hypothesis testing. The research sample was 80 respondents taken from Garuda Indonesia flight service users in Soekarno-Hatta International Airport. The key findings of this study are the safety and trust variables directly have a positive effect on the passengers’ decision, while the safety variable does not have a positive effect on the passengers’ decision to use Garuda Indonesia airline.
Sosialisasi Sistem Amadeus di Sekolah Menengah Kejuruan (SMK) Negeri 57  DKI Jakarta Ozali, Imam; AN, Charles; Tatiana, Yana
Jurnal Pengabdian Sosial Vol. 2 No. 3 (2025): Januari
Publisher : PT. Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/nx0cb485

Abstract

pemahaman siswa Sekolah Menengah Kejuruan (SMK) Negeri 57 Jakarta mengenai penggunaan Sistem Amadeus, yang merupakan salah satu sistem reservasi global terkemuka di Airlines dan Travel Industry. Sistem ini penting untuk membekali siswa dengan kompetensi yang relevan dengan kebutuhan dunia kerja di sektor Airlines dan Travel Industry. Masalah yang dihadapi adalah kurangnya pemahaman siswa mengenai sistem reservasi global seperti Sistem Amadeus, yang dapat menjadi hambatan dalam mempersiapkan lulusan yang siap kerja di industri tersebut. Metode yang digunakan dalam kegiatan ini meliputi sosialisasi, pelatihan langsung dengan menggunakan Sistem Training Amadeus, dan simulasi operasional untuk membantu siswa memahami fitur utama seperti proses pemesanan tempat duduk pada penerbangan (reservasi), menampilkan harga tiket penerbangan (pricing), dan melakukan kegiatan mencetak tiket (issued ticket). Kegiatan ini dilaksanakan pada tanggal 17 Juli 2024, bertempat di Sekolah Menengah Kejuruan (SMK) Negeri 57 – DKI Jakarta. Hasil yang diharapkan dari kegiatan ini adalah meningkatnya kompetensi siswa Sekolah Menengah Kejuruan (SMK) Negeri 57 – DKI Jakarta dalam mengoperasikan Sistem Amadeus, sehingga mereka memiliki daya saing lebih tinggi di pasar kerja. Selain itu, kegiatan ini juga diharapkan dapat mendorong sekolah untuk memanfaatkan sistem Training Amadeus secara berkelanjutan untuk mendukung pembelajaran.
Determinants Of Organizational Transformation, Corporate Culture, On Corporate Performance Mediated By Organizational Citizenship Behavior At PT. Angkasa Pura Aviasi Budi Karyono, Aris; Yuliantini, Yuliantini; Agusinta, Lira; Setyawati, Aswanti; Tatiana, Yana
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 6 (2025): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i6.3663

Abstract

 This study aims to identify and analyze the determinants of Organizational Transformation and Corporate Culture on Corporate Performance with Organizational Citizenship Behavior as an intervening variable at PT Angkasa Pura Aviasi. The sample in this study was determined using the Slovin formula, resulting in a total of 232 employees of PT Angkasa Pura Aviasi as respondents. Data collection techniques used in this study included questionnaires and interviews, while the research approach was quantitative and employing SEM-PLS statistical analysis. The data was processed using SmartPLS 3.3.3 software. The results of the study demonstrate that Organizational Transformation has a direct positive and significant effect on Corporate Performance with a path coefficient value of 0.873, P-Values = 0.000, T-statistic = 32.568. Corporate Culture also has a direct positive and significant effect on Corporate Performance with a path coefficient value of 0.157, P-Values = 0.002, T-statistic = 2.935. The influence of Organizational Transformation on Organizational Citizenship Behavior shows a path coefficient value of 0.180, P-Values = 0.000, and T-statistic = 7.256. The influence of Corporate Culture on Organizational Citizenship Behavior has a path coefficient value of 0.157, P-Values = 0.000, and T-statistic = 3.6374. The influence of Organizational Transformation on Corporate Performance through Organizational Citizenship Behavior shows a path coefficient value of -0.009, P-Values = 0.248, and T-statistic = 0.681. The influence of Corporate Culture on Corporate Performance through Organizational Citizenship Behavior shows a path coefficient value of -0.042, P-Values = 0.236, and T-statistic = 0.721. Finally, the influence of Organizational Citizenship Behavior on Corporate Performance shows a path coefficient value of -0.052, P-Values = 0.235, and T-statistic = 0.722. Keywords: Organizational Transformation, Corporate Culture, Organizational Citizenship Behavior, Corporate Performance.
Keputusan Pembelian Produk Air Minum Dalam Kemasan di Wilayah Jakarta Utara Tatiana, Yana; Andini, Dinda Ayu; Sulistyaningsih, Erny; Setyawati, Aswanti; Affiat, Muhammad Riza
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1442

Abstract

Currently, there are many similar bottled drinking water products that have been competing with each other for several years and and become consumers' doubts in choosing several Aqua products and their competitors. There has been increasing competition among several companies, especially bottled drinking water, and companies have to improve product quality and maintain their brand image regarding consumer purchasing decisions. The aim of this research is to analyze how much influence product quality and brand image have on purchasing decisions for bottled drinking water products at PT Tirta Investama with the Aqua brand. This research uses a quantitative approach with multiple linear regression analysis tools. The number of samples in the North Jakarta area with a sample of 399 respondents using a cluster random sampling technique, namely people who consume the Aqua Company's bottled drinking water. From the research results, it was concluded that product quality and brand image each partially have a positive and significant effect on purchasing decisions. Meanwhile, simultaneously product quality and brand image have a positive and significant effect on purchasing decisions
Human Resources Certification and Ship Safety Competency in Lake Toba Maemunah, Siti; Aji, Adnan Bayu; Setiawan, Edhie Budi; Yuliantini, Yuliantini; Tatiana, Yana
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1530

Abstract

The aim of this research is to examine the effect of ship certification on ship safety mediated by human resource competency and ship stability. The research population was 135 crew members operating in Lake Toba port. The collection technique used non-probability sampling with purposive sampling. The sample in this study was 100 ship crew members. Data collection techniques included field research with questionnaires. The data analysis technique used Partial Least Squares of Structural Equation Modeling. The research results show that the certification process directly has a positive and significant effect on ship safety. The certification variable, mediated by ship stability, has a positive and significant effect on ship safety. However, when certification is mediated by human resources competency, it has no positive and insignificant effect. Further research is recommended related to standardization of port services to improve logistics’ performance.
Analysis of the Influence of Service Quality and Supporting Airport Facilities on Customer Satisfaction at Halim Perdanakusuma Airport Nugraha, Rizko Endra; Kurniawan, Jermanto Setia; Pahrudin, Cecep; Marina, Sandriana; Tatiana, Yana
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6367

Abstract

Halim Perdanakusuma Airport has seen a significant rise in passenger traffic in the post-COVID-19 period, creating an urgent need to improve terminal facilities and service quality. Despite these developments, users continue to report dissatisfaction with various aspects of airport services and infrastructure. This study aims to examine the effect of terminal facilities and service quality on passenger satisfaction. Using a quantitative approach, data were collected through surveys and analyzed with multiple linear regression via SPSS. The independent variables include electronic facilities (X1), IT facilities (X2), infrastructure facilities (X3), electrical facilities (X4), and service quality (X5), while passenger satisfaction serves as the dependent variable (Y). The results show that all independent variables have a positive and significant influence on passenger satisfaction, both individually and simultaneously. Among these, electronic facilities and service quality have the most dominant impact. The F-test supports the model’s validity, confirming that the combination of variables significantly influences satisfaction levels. These findings highlight the importance of a comprehensive service strategy that integrates technology, infrastructure, and human interaction to enhance overall service quality in the aviation sector.
Co-Authors Abdul Majid, Suharto Adi, Erman Noor Affiat, Muhammad Riza Agusinta, Lira Aji, Adnan Bayu Andini, Dinda Ayu Aradena, Athallah Aqil Ghani Halim ARIF KURNIAWAN Aswanti Setyawati Azizul, Azizul Budi Karyono, Aris Cecep Pahrudin, Cecep Charles AN, Charles Edhie Budi Setiawan, Edhie Budi Erni Pratiwi Perwitasari Gasing, Umar Handayani , Susanty Handayani, Sri Heni Pujiastuti Ichwan, Gema Akbar Jermanto Setia Kurniawan, Jermanto Setia Jonathan Jonathan Juliater Simamarta Keswara, Yoga Setia Malisan, Johny Manurung, Laurensius Meianto, Subangkit Muhammad Fikri Nofrisel, Nofrisel Nugraha, Rizko Endra Ozali, Imam Prasadja Ricardianto, Prasadja Purbanuara Parlindungan Sitorus Puspita, Sesaria Mardhiani Rachma Rahfi, Muhamad Sauqi Sandriana Marina Saputra, Datep Purwa Sari, Darmika Setia Kurniawan, Jermanto Setia Wiguna, Esa Sihombing, Theresia Glory Sarce Sijabat, Eduard Alfian Syamsya Siti Maemunah Situmeang, Atika Hartari Sri Rahardjo Sudjanadi, Sudjanadi Suhalis, Adenan Suharto Abdul Majid Sulistyaningsih, Erny Suryobuwono, Abdullah Ade Tampubolon, Manahan Parlindungan Taufik Perdana Budiman, Bambang Thamrin, HM. Wahyuningtias , Nida Handamari Wardhono, Djarot Tri Widodo, Erna Wiguna, Esa Setia Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zaroni, Zaroni Zulkifli Zulkifli