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All Journal Journal Of Science Education And Management Business
Azizah, Hidayatul Putri
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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User Satisfaction Analysis On Gojek Application Services Using The Delone – Mclean Method Approach Azizah, Hidayatul Putri; Veri, Jhon
Journal of Science Education and Management Business Vol. 4 No. 2 (2025): JOSEMB (Journal Of Science Education And Management Business)
Publisher : Riset Sinergi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62357/joseamb.v4i2.550

Abstract

This study addresses key issues regarding the use of the Gojek application as a transportation tool, focusing on user satisfaction. The research employs the DeLone-McLean model to analyze factors influencing user satisfaction, including system quality, information quality, usability, user satisfaction, user intention, and business outcomes. In the context of increasing competition among online transportation services in Indonesia, understanding user satisfaction is crucial for the success and adoption of technology. Data were collected through a questionnaire distributed to 66 respondents at Universitas Tidar, focusing on their experiences with the Gojek application. The findings indicate that the Gojek application significantly impacts daily life and meets users' needs effectively, although some issues such as application errors were noted. Recommendations for improving service quality and adapting to technological advancements are discussed.
The Influence of Economic Factors and Regulatory Environment on Strategic Business Decisions at the Regional Secretariat of West Sumatra Province Azizah, Hidayatul Putri; Vadhillaesa, Shania; Naldi, Rio; Ichsan, Muhammad; Aima, M. Havidz
Journal of Science Education and Management Business Vol. 4 No. 2 (2025): JOSEMB (Journal Of Science Education And Management Business)
Publisher : Riset Sinergi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This article explores the influence of economic factors and the regulatory environment on strategic business decisions at the Regional Secretariat of West Sumatra Province. In a rapidly changing landscape, understanding these influences is essential for effective governance and public administration. Key economic indicators such as Gross Domestic Product (GDP), inflation rates, and employment statistics are analyzed to assess their impact on resource allocation and priorities within the Secretariat. Additionally, the article examines the regulatory frameworks established by both national and regional governments, highlighting the importance of compliance and stakeholder engagement in decision-making processes. The findings indicate that economic pressures can lead to prioritization of essential services, while regulatory challenges necessitate innovative solutions and strategic partnerships. By leveraging economic insights and navigating the regulatory landscape, the Secretariat can enhance its capacity to respond to community needs and achieve development goals. Recommendations for improving strategic planning include regular economic analysis, stakeholder collaboration, and flexibility in decision-making. Ultimately, this study aims to provide a comprehensive understanding of how economic and regulatory factors shape the strategic direction of the Regional Secretariat, fostering more effective and resilient public administration in West Sumatra.
Co-Authors Aima, Muhammad Havidz Muhammad Ichsan Naldi, Rio Vadhillaesa, Shania Veri, Jhon