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A Systematic Literature Review on Chatbot Development For Whatsapp: Programming Language, Method, And Utility Rahulil, Muhammad; Yuni Yamasari; Ricky Eka Putra; I Made Suartana; Anita Qoiriah
Jurnal Serambi Engineering Vol. 10 No. 3 (2025): Juli 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

The development of chatbot technology in recent years has shown rapid advancements across various sectors, particularly on popular communication platforms such as WhatsApp. A systematic review is necessary to identify advancements related to chatbot development on WhatsApp. Therefore, this study presents a systematic literature re-view on the development and use of WhatsApp chatbots using the PRISMA framework. From an initial search of 41 studies, followed by filtering according to categories, eight relevant articles were identified from various digital data-bases through focused searches using the keyword "WhatsApp chatbot". The review results indicate that Natural Language Processing (NLP) methods are the most commonly applied approach in chatbot development, with Python being the dominant programming language. This is attributed to Python's flexibility and strong library support, such as NLTK, spacy, and TensorFlow, which enable more efficient chatbot development. The findings reveal that WhatsApp chatbots have been applied in various sectors, including healthcare, business, and education. The study's outcomes highlight the challenges and opportunities in future chatbot development, such as the integration of additional features and the enhancement of conversational context understanding. By providing in depth insights into trends and best practices, this study contributes to the development of WhatsApp chatbots as increasingly relevant and effective automated communication tools.
Rule-Based Adaptive Chatbot on WhatsApp for Visual, Auditory, and Kinesthetic Learning Style Detection Rahulil, Muhammad; Yamasari, Yuni; Putra, Ricky Eka; Suartana, I made; Qoiriah, Anita
Journal of Electronics, Electromedical Engineering, and Medical Informatics Vol 8 No 1 (2026): January
Publisher : Department of Electromedical Engineering, POLTEKKES KEMENKES SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35882/jeeemi.v8i1.1215

Abstract

Adapting learning methods to individual learning styles remains a major challenge in digital education due to the static nature of traditional questionnaires and the absence of adaptive feedback mechanisms. This study aimed to develop a rule-based adaptive WhatsApp chatbot capable of automatically identifying users’ learning styles, visual, auditory, and kinesthetic, through a weighted questionnaire enhanced with probabilistic refinement. The proposed system introduces an adaptive decision framework that dynamically manages conversation flow using score dominance evaluation, early termination, and selective question expansion. Bayesian posterior probability estimation is employed to strengthen decision confidence in borderline cases, ensuring consistent and interpretable results even when user responses are ambiguous. The chatbot was implemented using WhatsApp-web.js and MongoDB, supported by session validation and activity log monitoring to ensure operational reliability and data integrity. System validation involved white-box testing using Cyclomatic Complexity to verify logical accuracy and 20-fold cross-validation using a Support Vector Machine (SVM) to evaluate classification performance. The adaptive model achieved an accuracy of 80.2% and an AUC of 0.902, supported by a balanced precision (0.738), recall (0.662), and F1-score (0.698). These results demonstrate stable discriminative capability and confirm that the adaptive scoring mechanism effectively reduces redundant questioning, lowers cognitive load, and improves interaction efficiency without compromising reliability. In conclusion, the study successfully achieved its objective of developing an adaptive, efficient, and mathematically transparent learning style detection system. The findings confirm that adaptive rule-based logic reinforced by probabilistic reasoning can significantly enhance the efficiency and reliability of digital learning assessments. Future research will extend this framework by incorporating multimodal behavioral indicators and personalized learning content to further strengthen adaptive learning support