Garuda - Garba Rujukan Digital

Understanding Institutional Pressures of Artificial Intelligence Adoption in Indonesia Government: Study Case on Jabar Digital Services Abrory, Yudhistira; Fahlevvi, Mohammad Rezza; Tambi, Noordeyana
Jurnal Studi Pemerintahan Vol 16, No 2 (2025): July 2025 (INPRESS)
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v16i2.407

The adoption of artificial intelligence (AI) in the public sector is catalyzing global digital transformation. In Indonesia, despite the policy push for digitization, AI implementation faces unique challenges influenced by the dynamics of institutional pressures. This study aims to uncover the influence of coercive, mimetic, and normative pressures on AI adoption in Jabar Digital Services (JDS) and identify barriers and opportunities that arise in the local context. Using a qualitative approach with a case study design, data were obtained through semi-structured interviews, focus group discussions, and analysis of official documents. Thematic analysis was conducted to identify key patterns that reflect institutional dynamics in AI implementation. The findings of this study reveal that the adoption of artificial intelligence (AI) in Jabar Digital Services (JDS) is driven by a complex synergy between three types of institutional pressures. Coercive pressure, reflected through political pressures and leadership role, is considered to strongly encourage AI adoption. On the other hand, mimetic pressure encourages JDS to adopt best practices from developed countries from the perspective of frameworks, case studies, and international AI maturity models. Meanwhile, normative pressure arising from the expectations of the five pillars of pentahelix stakeholders including academia, private sector, government, community, and media increases the urgency of AI adoption. The synergy between coercive, mimetic, and normative pressures not only drives digital transformation and contextual approaches in JDS. This research extends the understanding of institutional isomorphism theory in developing countries and provides strategic recommendations for policymakers to integrate global practices with contextual customization to achieve effective digital transformation.

Usability Testing Website Pelayanan Publik SILETON Kabupaten Agam Dengan Metode SEQ dan SUS Abrory, Yudhistira; Kamil, Wafiq Alfin; Zahrati, Wenty
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 5 No 1 (2025): Januari - Juni 2025
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Digital transformation has become an inevitable global agenda, with the Government of Indonesia competing to integrate technology into public services. In the local scope, Agam Regency has responded to this initiative through the SILETON website, which is a form of digitization of population administration and civil registration. This research aims to provide in-depth insight into the performance of SILETON applications from a use perspective through quantitative methods and qualitative verbalization of SEQ and SUS models. The results of research and analysis of usability evaluation on the SILETON application in SEQ testing, with a mean of 6.4 out of 7, with verbalization by 10 respondents, and the SUS method obtained a score of 74.22, and the adjective rate was good. Based on this study was found that overall the SILETON website is considered to have a good level of usability and is quite satisfactory for users, with several recommendations for improving service features.

Usability Testing Website Pelayanan Publik SILETON Kabupaten Agam Dengan Metode SEQ dan SUS Abrory, Yudhistira; Kamil, Wafiq Alfin; Zahrati, Wenty
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 5 No 1 (2025): Januari - Juni 2025
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Digital transformation has become an inevitable global agenda, with the Government of Indonesia competing to integrate technology into public services. In the local scope, Agam Regency has responded to this initiative through the SILETON website, which is a form of digitization of population administration and civil registration. This research aims to provide in-depth insight into the performance of SILETON applications from a use perspective through quantitative methods and qualitative verbalization of SEQ and SUS models. The results of research and analysis of usability evaluation on the SILETON application in SEQ testing, with a mean of 6.4 out of 7, with verbalization by 10 respondents, and the SUS method obtained a score of 74.22, and the adjective rate was good. Based on this study was found that overall the SILETON website is considered to have a good level of usability and is quite satisfactory for users, with several recommendations for improving service features.

Inovasi Tata Kelola Melalui SiMAWAS: Analisis Dampak dan Peningkatan Layanan untuk Memperkuat Pengawasan Internal Purwanto, Bagas Adi; Putri, Titis Sari; Indrayani, Etin; Abrory, Yudhistira
Jurnal Bina Praja Vol 17 No 3 (2025): [Sedang Berjalan]
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.17.2025-2671

Digital transformation in the public administration sector has triggered significant changes in governance, with a focus on improving transparency, efficiency, and strengthening public trust through the implementation of e-Government initiatives. In Indonesia, where there is a tendency toward skepticism toward government institutions, the use of digital solutions such as the SiMAWAS platform implemented in Pekalongan Regency aims to strengthen internal oversight. This study proposes the development of an online consultation feature on the SiMAWAS platform to address the limitations of one-way communication that have hitherto constrained productive interaction between the Internal Government Oversight Agency (APIP) and the entities under its supervision. By adopting a design-based research approach based on the Lean User Experience (Lean UX) methodology, this study identifies user needs through documentation studies, informal interviews, and non-participant observations. A high-level prototype was developed using Figma, which includes consultation features, automated route settings, and real-time notification systems. Prototype testing was conducted using the Cognitive Walkthroughs and System Usability Scale (SUS) methods, involving 30 respondents, with an average SUS score of 82.5, indicating a good level of usability. The developed feature enables two-way communication, reduces response time, and enhances transparency through clear and open documentation of interactions. Despite challenges in terms of digital literacy and limited internet access, inclusive user-based design provides a more accessible solution for various user groups. The findings of this study contribute a practical model that can be adapted by local governments to strengthen internal oversight functions by utilizing interactive digital tools, in line with e-Government principles of creating accountability and expanding public engagement.

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