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All Journal Jurnal Terapan Pemerintahan Minangkabau Jurnal Studi Pemerintahan
Abrory, Yudhistira
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Humanities Environmental Science Social Sciences

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Understanding Institutional Pressures of Artificial Intelligence Adoption in Indonesia Government: Study Case on Jabar Digital Services Abrory, Yudhistira; Fahlevvi, Mohammad Rezza; Tambi, Noordeyana
Jurnal Studi Pemerintahan Vol 16, No 2 (2025): July 2025 (INPRESS)
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v16i2.407

Abstract

The adoption of artificial intelligence (AI) in the public sector is catalyzing global digital transformation. In Indonesia, despite the policy push for digitization, AI implementation faces unique challenges influenced by the dynamics of institutional pressures. This study aims to uncover the influence of coercive, mimetic, and normative pressures on AI adoption in Jabar Digital Services (JDS) and identify barriers and opportunities that arise in the local context. Using a qualitative approach with a case study design, data were obtained through semi-structured interviews, focus group discussions, and analysis of official documents. Thematic analysis was conducted to identify key patterns that reflect institutional dynamics in AI implementation. The findings of this study reveal that the adoption of artificial intelligence (AI) in Jabar Digital Services (JDS) is driven by a complex synergy between three types of institutional pressures. Coercive pressure, reflected through political pressures and leadership role, is considered to strongly encourage AI adoption. On the other hand, mimetic pressure encourages JDS to adopt best practices from developed countries from the perspective of frameworks, case studies, and international AI maturity models. Meanwhile, normative pressure arising from the expectations of the five pillars of pentahelix stakeholders including academia, private sector, government, community, and media increases the urgency of AI adoption. The synergy between coercive, mimetic, and normative pressures not only drives digital transformation and contextual approaches in JDS. This research extends the understanding of institutional isomorphism theory in developing countries and provides strategic recommendations for policymakers to integrate global practices with contextual customization to achieve effective digital transformation.
Usability Testing Website Pelayanan Publik SILETON Kabupaten Agam Dengan Metode SEQ dan SUS Abrory, Yudhistira; Kamil, Wafiq Alfin; Zahrati, Wenty
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 5 No 1 (2025): Januari - Juni 2025
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation has become an inevitable global agenda, with the Government of Indonesia competing to integrate technology into public services. In the local scope, Agam Regency has responded to this initiative through the SILETON website, which is a form of digitization of population administration and civil registration. This research aims to provide in-depth insight into the performance of SILETON applications from a use perspective through quantitative methods and qualitative verbalization of SEQ and SUS models. The results of research and analysis of usability evaluation on the SILETON application in SEQ testing, with a mean of 6.4 out of 7, with verbalization by 10 respondents, and the SUS method obtained a score of 74.22, and the adjective rate was good. Based on this study was found that overall the SILETON website is considered to have a good level of usability and is quite satisfactory for users, with several recommendations for improving service features.
Usability Testing Website Pelayanan Publik SILETON Kabupaten Agam Dengan Metode SEQ dan SUS Abrory, Yudhistira; Kamil, Wafiq Alfin; Zahrati, Wenty
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 5 No 1 (2025): Januari - Juni 2025
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation has become an inevitable global agenda, with the Government of Indonesia competing to integrate technology into public services. In the local scope, Agam Regency has responded to this initiative through the SILETON website, which is a form of digitization of population administration and civil registration. This research aims to provide in-depth insight into the performance of SILETON applications from a use perspective through quantitative methods and qualitative verbalization of SEQ and SUS models. The results of research and analysis of usability evaluation on the SILETON application in SEQ testing, with a mean of 6.4 out of 7, with verbalization by 10 respondents, and the SUS method obtained a score of 74.22, and the adjective rate was good. Based on this study was found that overall the SILETON website is considered to have a good level of usability and is quite satisfactory for users, with several recommendations for improving service features.
Co-Authors Kamil, Wafiq Alfin Mohammad Rezza Fahlevvi Tambi, Noordeyana Zahrati, Wenty