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Managing Conflict among Teachers: A Systematic Literature Review Framework for Enhancing Educational Service Quality in Indonesia Tutty Rokhayati Rosa, Ade; Edwar Setiawan; Mardiyati, Mardiyati; Nahdiah, Indah
Journal of Educational Management Research Vol. 4 No. 3 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i3.1063

Abstract

This study presents a systematic review of existing literature on teacher conflict management through a systemic approach to enhance the quality of educational services. Utilizing the Systematic Literature Review (SLR) method, 22 nationally accredited journal articles published between 2020 and 2024 were identified, from which 5 articles were selected based on relevance, methodological rigor, and contextual alignment. The findings indicate that teacher conflicts are predominantly triggered by ineffective communication, non-inclusive leadership practices, and misalignments in organizational values and culture. Conflict resolution strategies identified include internal mediation, conflict management training, collaborative leadership, and the reinforcement of value-based organizational norms. The systemic approach offers a comprehensive lens to analyze the interrelated organizational, interpersonal, and cultural dimensions influencing conflict dynamics. This review contributes conceptually to the development of an integrated model for teacher conflict resolution tailored to the socio-cultural realities of Indonesian educational institutions. Furthermore, it highlights the need for future research to combine contemporary conflict management theories with local religious and cultural frameworks in order to support sustainable, collaborative school environments, especially in the context of the Society 5.0 era.
Teaching Factory Management to Improve the Employability of Vocational High School Graduates (A Case Study at SMK Negeri 8 Bandung and SMK Negeri 2 Cimahi) Edwar Setiawan; Waska Warta
Journal of Science and Education (JSE) Vol. 6 No. 2.1 (2026): Special Collection Islamic Education
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/jse.v6i2.1.701

Abstract

This study analyzes the implementation of Teaching Factory (TeFa) management as a strategic instrument to increase the labor-market absorption of graduates of Vocational High Schools (SMK) in West Java, Indonesia. Although TeFa has been nationally mandated, the relatively high unemployment rate among SMK graduates in the province—12.42% in February 2025—indicates that many schools have not yet managed the program in an integrated, industry-oriented manner [5]. Using a qualitative approach and a comparative case study design, this research examines management practices at SMK Negeri 8 Bandung and SMK Negeri 2 Cimahi, both of which are regarded as information-rich cases. Data were collected through in-depth interviews, participant observation, and document analysis, and analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings show that both schools implement TeFa using George R. Terry’s four management functions—planning, organizing, actuating, and controlling—although with different emphases. Planning is carried out through curriculum alignment and business-plan formulation in collaboration with industry partners. Organizing simulates real industrial work environments, complete with role distribution, job descriptions, and standardized student practice rooms. Actuating engages students in full production cycles, enabling them to acquire both technical and soft skills. Controlling is conducted through quality-control mechanisms, performance assessment, and follow-up programs, including tracer studies. The study concludes that a comprehensive and industry-linked Teaching Factory management model is a key factor in improving SMK graduates’ employability and competitiveness in the world of work.