Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Pendidikan dan Ilmu Sosial Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Fikri Aldryan Putra Maksum
Unknown Affiliation
Arts Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Implementasi Magang pada Kementerian Agama Kota Surabaya untuk Meningkatkan Kompetensi Mahasiswa Memasuki Dunia Kerja Fikri Aldryan Putra Maksum; Rendra Andhika Ananta Rizky M.D; Kristyan Dwijosusilo; Dandy Patrija; Zainal Fatah; Kresna Adhi Prahmana
Aksi Kita: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 4 (2025): JULI-AGUSTUS
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/rr08p670

Abstract

Tingkat pengangguran lulusan perguruan tinggi yang tinggi di Indonesia menunjukkan adanya kesenjangan antara pendidikan akademik dan kebutuhan dunia kerja. Untuk menjembatani kesenjangan tersebut program magang menjadi strategi penting yang dapat memberikan pengalaman kontekstual dan praktis kepada mahasiswa. Penelitian ini bertujuan untuk mengkaji implementasi program magang di Kementerian Agama serta menganalisis proses perolehan kompetensi mahasiswa selama menjalani magang. Metode yang digunakan adalah memberikan pendampingan secara intensif dan berkelanjutan kepada mahasiswa peserta magang kerja dalam rentang waktu pelaksanaan kegiatannya. Hasil penelitian menunjukkan bahwa implementasi magang berjalan melalui aktivitas yang terencana, aksi pendampingan langsung oleh pembimbing, dan mekanisme sistem evaluasi harian. Mahasiswa secara bertahap mengalami peningkatan kompetensi melalui proses belajar langsung di lingkungan birokrasi. Program magang terbukti memberikan kontribusi nyata dalam pembentukan keterampilan teknis, penguatan soft skills, serta kesiapan mahasiswa dalam memasuki dunia kerja, khususnya di sektor publik.
Pengaruh Responssive dan Empathy terhadap Kualitas Pelayanan Publik di Kantor Kementerian Agama Kota Surabaya Fikri Aldryan Putra Maksum; Kristyan Dwijosusilo; Widyawati, Widyawati
JURNAL PENDIDIKAN DAN ILMU SOSIAL (JUPENDIS) Vol. 4 No. 1 (2026): Januari : JURNAL PENDIDIKAN DAN ILMU SOSIAL
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jupendis.v4i1.3671

Abstract

This study evaluates the quality of public services at the Office of the Ministry of Religious Affairs in Surabaya by focusing on two SERVQUAL dimensions: responsiveness and empathy. The research is motivated by public complaints related to slow service processes, unclear information delivery, and insufficient empathy from service officers. Using a quantitative descriptive approach, data were collected through surveys distributed to 45 service users. The analysis involved validity and reliability testing, classical assumption tests, simple linear regression, and hypothesis testing using SPSS version 24. The results indicate that responsiveness and empathy positively influence public satisfaction, accounting for 59.8% of the variance, while 40.2% is influenced by other factors outside the scope of this study. Among the two dimensions, empathy has a more dominant effect, with a regression coefficient of 0.596 and a significance level of 0.001 (p < 0.05), compared to responsiveness, which shows a coefficient of 0.270 and a significance level of 0.099. These findings suggest that personal attention, friendliness, and effective communication from service officers have a greater impact on satisfaction than service speed alone. The study implies that improving public service quality should prioritize strengthening empathy, interpersonal communication skills, and a human-centered service culture. This research also contributes theoretically by emphasizing service quality evaluation based on users’ direct experiences, providing a strategic foundation for developing more responsive and citizen-oriented public services.
Co-Authors Dandy Patrija Kresna Adhi Prahmana Kristyan Dwijosusilo Rendra Andhika Ananta Rizky M.D Widyawati Widyawati Zainal Fatah