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All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat JUKEJ: Jurnal Kesehatan Jompa
Warina, Yunita
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary Other

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People's Experiences and Expectations Regarding the Level of Satisfaction with Health Services in the Digital Era Wasiyem, Wasiyem; Agustien, Icha; Shandy, Annisa Dwi; Maharani, Febby; Warina, Yunita; Simbolon, Maya; Khairani, Alda; Jeane, Adinda Salsabila Safira
PROMOTOR Vol. 8 No. 4 (2025): AGUSTUS
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i4.1304

Abstract

ABSTRACT Health services in the current digital era require innovation because they are more effective and efficient in administering hospital services. Health workers tend to not use technology optimally, so this can affect excellent service. The aim of this research is to describe people's experiences and expectations regarding the level of satisfaction with health services in the digital era. This research design method uses a qualitative design, data collection is carried out using participant observation techniques via the Google form web to the wider community. The research results showed that 96 participants identified facilities that were easily accessible to them, how they accessed health services, whether they used digital health services, what obstacles they had in using digital health services, and what their expectations were from BPJS health services and health applications. In the future, the results of this research will become a reference for telemedicine companies or developers to improve the quality of health services and strengthen the health system as a whole. Conclusion: Digital health is utilized by participants or patients in receiving health services and recipients of information through virtual communication, which is effective, efficient and clear service from health workers.
Gambaran Program Imunisasi Pada Balita Zero Dose Di Kota Binjai Tahun 2025 Wahyudi, Wahyudi; Almarendi, Alvi Azmi; Amanda, Bella; Warina, Yunita; Aryulika, Mawar; Atifah, Nur; Utami, Dilla Fitri
JUKEJ : Jurnal Kesehatan Jompa Vol 4 No 4 (2025): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol4.Iss4.2138

Abstract

Immunization is one of the most important public health programs to prevent infectious diseases and reduce child mortality. Children with zero doses reflect disparities in access to primary healthcare services. In Binjai City, despite the implementation of data collection and follow-up vaccination programs, several toddlers have still not received vaccines according to the recommended schedule. This study aims to describe the implementation of vaccination among zero-dose toddlers in Binjai City in 2025. This research used a descriptive design with a cross sectional approach based on secondary data from the Binjai City Health Office involving 57 zero dose toddlers. The variables analyzed included the mother’s age, child’s age, mother’s educations grade, mother’s occupation, child’s gender, and types of vaccines provided. Data were analyzed descriptively by frequency distribution and percentages. The results showed that the mean age of mothers was 29.35 years, and the average age of children was 11.33 months. Most mothers wre junior high school education (59.6%) and were housewives (47.4%), while the proportion of female children was slightly higher than males (52.6% vs. 47.4%). The most frequently provided vaccines were DPT1, BCG, and Polio (54%). In conclusion, the implementation of immunization among zero-dose toddlers in Binjai City remains suboptimal, particularly in follow-up and target tracking.
Co-Authors Agustien, Icha Almarendi, Alvi Azmi Amanda, Bella Aryulika, Mawar Jeane, Adinda Salsabila Safira Khairani, Alda Maharani, Febby Nur Atifah Shandy, Annisa Dwi Simbolon, Maya Utami, Dilla Fitri Wahyudi Wahyudi Wasiyem, Wasiyem