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All Journal Sistemasi: Jurnal Sistem Informasi JGK (Jurnal Guru Kita) Socius: Social Sciences Research Journal
Febrianti, Valentina
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Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Kualitas Pelayanan Administrasi Kependudukan Pada Kelurahan Tanjung Perak (studi Penggabungan Kelurahan Perak Utara dan Perak Timur Kecamatan Pabean Cantian Kota Surabaya) Febrianti, Valentina; Eprilianto, Deby Febriyan
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 1 (2025): Agustus
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16730959

Abstract

Public service is one of important things to fulfill the needs of the community. However, there are still many public servicess that do not satisfy the community. So that many updates and strategies issued by the government to realize quality services. Providing public services in merging two urban villages into one is certainly not an easy thing and there are certainly many challenges. Therefore, in this study, researchers are interested in examiningg public services in tanjung Perak Village as a village office that is currently experiencing a merger of villages, which initially merged North Perak and east Perak Villages into one. The purpose of this study was to describe the quality of population administration services in Tanjung Perak Villages, Pabean Cantian district, Surabaya City). The type of research uses the quality theory by Hadiyati, et al (2017) which consists of 7 aspect, namely infrastructure, employess, administrative services, trust, information transparency, access dan equality. The result of this study indicate that the services provided can be said to be quite good and the aspects that support are aspects of access and equality. While the aspects that need to be improved are the infrastructure aspect of the lack of waiting rooms and ineffective queues so that it is necessary to reuse the queue counter machine to be effective and efficient, the employess aspect is that there are still employees who communicate with colleagues when servig the community, the aspect of clarity of waiting time and the aspect of trust from the lack of community support, seen that there are still many people who do not change their identity because they feel they do not need if their daily activities.
Profil Pengamat (Bystander) Cyberbullying pada Mahasiswa Bimbingan Konseling Semester 1 Febrianti, Valentina; Wardani, Reny Sukma; Rauzan, Nida Samhah; Rahma, Dahlia; Rahma, Afra Fathin; Hajar, Siti
JGK (Jurnal Guru Kita) Vol. 9 No. 3: Juni 2025
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jgk.v9i3.64564

Abstract

Cyberbullying merupakan permasalahan yang semakin meningkat di kalangan mahasiswa akibat pesatnya perkembangan teknologi dan media sosial. Penelitian ini bertujuan untuk menganalisis karakteristik bystander dalam kasus cyberbullying, khususnya berdasarkan jenis kelamin, usia, dan platform media sosial yang digunakan. Penelitian ini menggunakan metode kuantitatif dengan desain survey deskriptif. Data dikumpulkan melalui kuesioner yang disebarkan kepada 51 mahasiswa semester 1 di Program Studi Bimbingan dan Konseling, Universitas Muhammadiyah Prof. Hamka yang aktif menggunakan media sosial. Hasil penelitian menunjukkan bahwa mayoritas bystander dalam kasus cyberbullying adalah perempuan (84,3%), dengan usia dominan 18 tahun (60,8%). TikTok (82,4%) dan Instagram (74,5%) menjadi platform utama tempat mereka menyaksikan cyberbullying. Kesimpulannya, terdapat kecenderungan tertentu dalam karakteristik bystander yang memengaruhi respons mereka terhadap cyberbullying. Oleh karena itu, diperlukan peningkatan literasi digital dan edukasi mengenai peran aktif bystander dalam mencegah serta mengurangi dampak cyberbullying di media sosial. Hasil penelitian ini dapat menjadi dasar bagi pengembangan kebijakan dan program edukasi guna menciptakan lingkungan digital yang lebih aman bagi mahasiswa.
Development of a Prototype Web-based System for Managing Customer Incoming Letters at PLN ULP Subang using a Design Thinking Approach Febrianti, Valentina; Fauzi, Ahmad
Sistemasi: Jurnal Sistem Informasi Vol 15, No 4 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i4.6291

Abstract

This study was conducted to design and evaluate a prototype web-based system for managing customer incoming letters in order to improve efficiency and user experience. The method employed is Design Thinking, which includes the stages of empathize, define, ideate, prototype, and testing, with a focus on identifying issues in incoming mail management that still rely on manual processes. The resulting prototype was evaluated using the System Usability Scale (SUS) and the User Experience Questionnaire (UEQ). The results indicate that the system demonstrates a high level of usability, with an average SUS score of 80.6 (categorized as excellent), and provides a positive user experience, as reflected in UEQ scores for attractiveness (1.6), perspicuity (1.7), efficiency (1.5), dependability (1.4), stimulation (1.6), and novelty (1.3). Therefore, the developed system is capable of improving the efficiency of customer incoming letter management while supporting the digitalization of administrative processes and enhancing service quality.
Co-Authors Deby Febriyan Eprilianto Fauzi Ahmad Muda Rahma, Afra Fathin Rahma, Dahlia Rauzan, Nida Samhah Siti Hajar Wardani, Reny Sukma