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All Journal Jurnal Kesehatan Tambusai Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Kirana, Erinia Rahayu Okta
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Other

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OPTIMALISASI MANAJEMEN PELAYANAN RAWAT JALAN PASIEN BPJS DENGAN METODE PDCA DI RSUD dr. SOEDOMO TRENGGALEK Kirana, Erinia Rahayu Okta; Rusdi, Achmad Jaelani; Ma’ruf, Agus Syukron; Shoim, Achmad
Jurnal Kesehatan Tambusai Vol. 6 No. 3 (2025): SEPTEMBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v6i3.46821

Abstract

Pelayanan rawat jalan pasien BPJS di RSUD dr. Soedomo Trenggalek masih menghadapi berbagai tantangan, seperti ketidakteraturan alur, keterlambatan pelayanan, serta penerapan SOP (Standar Operasional Prosedur) yang belum optimal. Kondisi ini berdampak pada mutu layanan dan efisiensi operasional rumah sakit. Penelitian ini menerapkan siklus manajemen mutu PDCA (Plan, Do, Check, Action) untuk memperbaiki proses pelayanan secara berkelanjutan dan sistematis. Setiap tahapan dilaksanakan secara runtut, yang dimulai dari perencanaan identifikasi masalah, pelaksanaan perubahan, evaluasi hasil, hingga tindakan korektif. Teknik pengumpulan data meliputi observasi langsung, wawancara dengan pihak terkait, serta analisis dokumen internal. Hasil penerapan menunjukkan bahwa pendekatan PDCA (Plan, Do, Check, Action) berhasil mengidentifikasi berbagai kelemahan prosedural, seperti belum optimalnya sosialisasi SOP (Standar Operasional Prosedur), alat pemanggil antrian yang tidak berfungsi, serta ketidaksesuaian alur pelayanan. Perbaikan yang dilakukan melalui evaluasi dan audit secara berkala memberikan dampak positif terhadap keteraturan proses layanan, efisiensi operasional, dan kepatuhan terhadap standar yang ditetapkan. Pendekatan PDCA (Plan, Do, Check, Action) terbukti efektif dalam meningkatkan tata kelola pelayanan rawat jalan bagi pasien BPJS. Untuk menjamin konsistensi mutu, dibutuhkan pembaruan SOP (Standar Operasional Prosedur) secara berkala serta monitoring berkelanjutan. Penelitian lanjutan disarankan untuk mengkaji pengaruh penerapan SOP (Standar Operasional Prosedur) terhadap kepuasan pasien dan kinerja unit layanan secara menyeluruh.
Implementation of Electronic Medical Records Using the Technology Acceptance Model (TAM) Method at Lavalette Hospital Malang Kirana, Erinia Rahayu Okta; Rusdi, Achmad Jaelani; Ma'ruf, Agus Sukron
PROMOTOR Vol. 8 No. 5 (2025): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i5.1411

Abstract

The development of technology is very rapid, especially in the health sector, namely in the use of RME (Electronic Medical Records), one of the hospitals that runs RME is Lavalette Hospital Malang. The implementation of RME at Lavalette Hospital Malang uses the TAM (Technlogy Acceleration Model) method, which is by paying attention to five important constructs, including perceived ease of use (PEOU), perceived usefulness (PU), attitude toward using (ATU), behavioral intention to use (BIU), and actual system usage (ASU). This aims to evaluate the acceptance rate of RME by health workers such as medical record heads, medical record officers, doctors, nurses, and even IT (Information Technology) officers with a focus on ease of use, usability, attitude towards use, intention to use, and actual use of the system. Methods: This type of research is qualitative research with a descriptive approach through structured interviews and participatory observations. Results: The results of the study show that the implementation of RME at Lavalette Hospital Malang has a positive impact on productivity and ease of work, although there are obstacles in implementation such as system errors and training needs. This research is expected to provide recommendations for the improvement of the RME system in hospitals as well as practical benefits for health and educational institutions. Conclusion: The RME switch at Lavalette Hospital Malang has shown good progress because it has been integrated by the installations there. However, for its optimization, periodic evaluations are needed.
Co-Authors ACHMAD JAELANI RUSDI Ma'ruf, Agus Sukron Ma’ruf, Agus Syukron Shoim, Achmad