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All Journal Iqtishaduna : Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah Daluang: Journal of Library and Information Science
Labibah
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Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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PENGARUH DIGITALISASI BYOND BY BSI TERHADAP KEPUASAN NASABAH BSI: Studi Nasabah BSI KC Pamekasan Ummi Kulsum; Nina Kurniawati; Labibah; Anisa Farah Ardy; Mujibno
Iqtishaduna: Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah Vol 7 No 1 (2025): Oktober
Publisher : Jurusan Hukum Ekonomi Syariah Fakultas Syariah dan Hukum Uin Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/iqtishaduna.v7i1.59623

Abstract

Abstrak Perkembangan teknologi digital mendorong perbankan, termasuk Bank Syariah Indonesia (BSI), untuk menghadirkan layanan yang efisien dan sesuai kebutuhan nasabah. Salah satu inovasi terbaru adalah peluncuran BYOND by BSI, platform digital yang menggantikan aplikasi BSI Mobile dengan tampilan modern dan fitur yang lebih lengkap. Penelitian ini bertujuan untuk menganalisis pengaruh digitalisasi BYOND by BSI terhadap kepuasan nasabah BSI. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik purposive sampling terhadap nasabah BSI di Kabupaten Sumenep. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan metode SEM-PLS dengan bantuan software WarpPLS 8.0. Hasil penelitian menunjukkan bahwa digitalisasi melalui platform BYOND by BSI berpengaruh signifikan dan positif terhadap tingkat kepuasan nasabah dengan nilai koefisien sebesar 0,962 dan nilai p < 0,001. Hal ini menunjukkan bahwa semakin tinggi kualitas layanan digital BYOND, maka semakin tinggi pula kepuasan yang dirasakan oleh nasabah. Penelitian ini memperkuat pentingnya digitalisasi layanan perbankan syariah sebagai strategi dalam meningkatkan kualitas pelayanan dan loyalitas nasabah di era digital. Kata Kunci: BYOND by BSI, Digitalisasi, Kepuasan Nasabah.   Abstract The development of digital technology encourages banks, including Bank Syariah Indonesia (BSI), to provide services that are efficient and meet customer needs. One of the latest innovations is the launch of BYOND by BSI, a digital platform that replaces the BSI Mobile application with a modern look and more complete features. This study aims to analyze the effect of digitizing BYOND by BSI on BSI customer satisfaction. This study uses a quantitative approach with a purposive sampling technique of BSI customers in Sumenep District. Data were collected through questionnaires and analyzed using the SEM-PLS method with the help of WarpPLS 8.0 software. The results of the study indicate that digitalization through the BYOND by the BSI platform has a significant and positive effect on the level of customer satisfaction with a coefficient value of 0.962 and a p-value <0.001. This shows that the higher the quality of BYOND digital services, the higher the satisfaction felt by customers. This research reinforces the importance of the digitalization of Islamic banking services as a strategy to improve service quality and customer loyalty in the digital era. Keywords: BYOND by BSI, Digitalization, Customer Satisfaction.
Library readiness in the era of liquid modernity : Analysing the response of IAIN Curup Library to technological dynamics Rizkyantha, Okky; Tafrikhuddin; Labibah
Daluang: Journal of Library and Information Science Vol. 5 No. 2 (2025)
Publisher : UPT Perpustakaan Universitas Islam Negeri Walisongo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/daluang.v5i2.2025.27476

Abstract

Purpose. This study explores the responses of academic libraries to technological advancements, focusing on the IAIN Curup Library in Indonesia, and evaluates its adaptation to the evolving dynamics of liquid modernity.   Methodology. Using the E-Readiness Assessment Models as a framework, the research examines the library’s technological infrastructure, human resources, regulatory environment, and digital engagement. Result and Discussion. The findings highlight that while the library has established strong technological foundations, including digital repositories and automation systems, there remain significant gaps in its readiness for adopting newer technologies such as artificial intelligence and digital libraries. They already overcame the library's digital competencies with workshops and self-teaching, but its lack of specific AI regulations and librarian skills is also addressed. Conclusion. The study underscores the need for continuous professional development, digital services and the creation of comprehensive policies to facilitate AI integration. The research contributes to understanding how academic libraries can effectively respond to technological changes while maintaining alignment with institutional goals and broader societal shifts toward digital engagement.
Co-Authors Anisa Farah Ardy Mujibno, Mujibno Nina Kurniawati Rizkyantha, Okky Tafrikhuddin Ummi Kulsum