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All Journal Akrab Juara : Jurnal Ilmu-ilmu Sosial Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Perspektif Administrasi Publik dan hukum
Asmanurhidayani
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Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology

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ANALYSIS OF TRANSFORMATIONAL LEADERSHIP IN THE IMPLEMENTATION OF EMPLOYEE DISCIPLINE IN BAPPELITBANGDA, WAJO DISTRICT Asmanurhidayani; Saniyyah Putri Salsabila Said; Syamsiar; Nurcaya
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 2 (2025): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

ANALYSIS OF TRANSFORMATIONAL LEADERSHIP IN THE IMPLEMENTATION OF EMPLOYEE DISCIPLINE IN BAPPELITBANGDA, WAJO DISTRICT
Analisis Kualitas Kerja Pegawai Kantor Kelurahan Teddaopu Kecamatan Tempe Kabupaten Wajo Muh. Hasbi Abbas; Yusran Yusran; Asmanurhidayani
Perspektif Administrasi Publik dan hukum Vol. 2 No. 4 (2025): Oktober: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v2i4.609

Abstract

The background of this research, in accordance with the hail observations that have been carried out, is that there are still often problems about the existence of unprofessional employees or lack of discipline in work such as the existence of employees who are not on time. The purpose of this study is to find out and analyze the quality of work of employees of the Teddaopu Village Office, Tempe District, Wajo Regency, The type of research conducted is a type of descriptive qualitative research using data collection techniques through observation, interviews and documentation which aims to examine the analysis of the quality of work of employees of the Teddaopu Village Office. The data analysis technique goes through various stages, namely data reduction, data presentation and conclusion drawn, while the data validity technique uses credibility, transferability, dependability, and confirmability tests. The results of this study show that the quality of work of the employees of the Teddaopu Village Office has been running well, including the quality in terms of community services has been running properly, transparent, the employees always listen to the complaints of the community, always make plans in advance before doing work, but in terms of human resources it can be seen from the lack of communication of several employees at the Teddaopu Village Office, Tempe District Wajo Regency, Discipline in working hours and lack of facilities and infrastructure regarding parking lots. The conclusion is that the quality of work of the Teddaopu Village office employees has gone well.
Pengaruh Kepuasan Pelanggan terhadap Pelayanan di Kantor Honda Tunas Dwipa Matra Sengkang Patotorijal Patotorijal; Yusran Yusran; Asmanurhidayani
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 3 No. 3 (2025): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v3i3.1195

Abstract

The development of the Honda Tunas Dwipa Matra company is certainly inseparable from the form of service provided to its customers. This form of service will influence customer satisfaction which ultimately has an impact on increasing company revenue. Customer satisfaction is an important factor in efforts to facilitate sales and purchases, this cannot be separated from the level of service provided. Therefore, companies must think more carefully about the importance of customer satisfaction in providing customer service. It is now increasingly recognized that service quality and customer satisfaction are vital aspects in order to survive in business and win the competition. Viewed from the aspect of research data collection, this research is a type of quantitative research using a survey approach which aims to test the combination/influence of independent variables on the dependent variable, namely Customer Satisfaction with Services at the Honda Tunas Dwipa Matra Sengkang Office. Based on the results of research regarding the influence of customer satisfaction on service at the Honda Tunas Dwipa Matra Sengkang Office, it can be concluded as follows: 1) Satisfaction at the Honda Tunas Dwipa Matra Sengkang Office is in the very good category. 2) Service at the Honda Tunas Dwipa Matra Sengkang Office is in the very good category. 3) The results of data analysis show that the influence provided is positive and significant and the relationship provided is at a strong interval.
Co-Authors Muh. Hasbi Abbas Nurcaya Patotorijal Patotorijal Saniyyah Putri Salsabila Said Syamsiar Yusran Yusran