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All Journal Devotion: Journal of Research and Community Service Journal of Applied Research In Computer Science and Information Systems
Rahman, Beno
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering

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The Influence of Product Quality, Service Quality, and Perception of Coal Prices on Customer Satisfaction at PT Bukit Asam, Tbk Rahman, Beno; Widiyanti, Marlina; Saggaff Shihab, Muchsin; Rosa, Aslamia
Devotion : Journal of Research and Community Service Vol. 5 No. 10 (2024): Devotion: Journal of Community Research
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i10.15699

Abstract

This study was conducted with the aim of determining the influence of product quality, service quality and coal price perception on customer satisfaction at PT Bukit Asam, Tbk. The population in this study is all consumers or companies that purchase coal at PT Bukit Asam in the Tanjung Enim Mining Unit, Tarahan Port Unit and Kertapati Pier Unit in 2023 to 2024. The sample used in this study was 100 respondents using the purposive sampling method. The results of multiple linear regression analysis show that product quality, service quality and coal price perception have a positive and significant effect on customer satisfaction. Product quality, it is expected for PT Bukit Asam, Tbk to be able to provide innovation both in terms of offers, marketing and promotions carried out. The quality of service, PT Bukit Asam, Tbk is expected to be quick in responding and providing information. Price perception, it is hoped that PT Bukit Asam, Tbk can adjust in providing the price of coal offered.
Telemedicine Application Adoption During the COVID-19 Pandemic: The Lens of the UTAUT Framework Model Rahman, Beno; Prawitasari, Agata Pratiwi; Setiawan, Yulius Anggi; wijaya, Lianna
Journal of Applied Research In Computer Science and Information Systems Vol. 2 No. 1 (2024): June 2024
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/jarcis.v2i1.148

Abstract

The objective of this study is to analyze the impact of various factors such as performance expectancy, effort expectancy, social influence, facilitating conditions, technology characteristics, task characteristics, and self-efficacy within the framework of the UTAUT model on the intention to adopt telemedicine applications, particularly in light of the ongoing Covid-19 pandemic. A quantitative approach is employed for data analysis, with data being gathered through the distribution of online questionnaires. The research sample consists of 350 respondents, and the data is examined using the Structural Equation Modeling (SEM) technique facilitated by the SmartPLS software. The findings reveal a positive and significant relationship between task technology fit and technology fit, as well as between technology characteristics and technology fit. Furthermore, task technology fit is shown to positively and significantly influence the intention to adopt telemedicine applications, where the services are anticipated to offer health assistance to users of the application. This study offers valuable insights for application developers to enhance features and services to attract public interest in utilizing telemedicine applications..
Co-Authors Aslamia Rosa Marlina Widiyanti, Marlina Prawitasari, Agata Pratiwi Saggaff Shihab, Muchsin Setiawan, Yulius Anggi Wijaya, Lianna