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All Journal Improvement: Jurnal Manajemen dan Bisnis
Saihon
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Economics, Econometrics & Finance

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The Influence Of E-Procurement On The Performance Effectiveness Of Civil Servants In The Surabaya City Government Saihon; Kurniawan, Gogi; Hafidulloh
Improvement: Jurnal Manajemen dan Bisnis Vol 5 No 2 (2025): Vol 5 No 2 September 2025
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/imp.v5i2.27781

Abstract

Technological advancements have encouraged governments to adopt digital systems, including in public procurement processes. However, the effectiveness of e-procurement in improving civil servant performance still requires further investigation, particularly within local government settings. This study aims to examine the impact of e-procurement implementation on the performance of civil servants in the Surabaya City Government. Adopting a quantitative approach, data were collected through a survey of 40 respondents. The results indicate that e-procurement positively influences performance, primarily by transforming work procedures to become more efficient and transparent. In contrast, its influence on the mindset of civil servants remains limited. The findings support the Technology Acceptance Model (TAM) and the Resource-Based View (RBV), emphasizing the importance of organizational readiness, human resource competence, and adaptive work culture in the successful adoption of e-procurement. This research contributes to policy development aimed at strengthening digital governance in the public sector Keywords: Digital Systems, E-Procurement, Civil Servant Performance
Co-Authors Hafidulloh Kurniawan, Gogi