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All Journal Applied Information System and Management Electronic Integrated Computer Algorithm Journal
Zamzami, Ikhlas Fuad
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Social Sciences

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Revealing User Perception and Mental Model in My Tel-U Apps: A UX and Integrated Method Muttaqin, Alif Noorachmad; Lubis, Muharman; Handayani, Dini; Zamzami, Ikhlas Fuad
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46667

Abstract

My Tel-U app user experience and usability were tested using a mixed-methods design with both quantitative and qualitative measurements. User experience was measured quantitatively using the User Experience Questionnaire (UEQ), as well as general satisfaction assessed by the Customer Satisfaction Score (CSAT), and task-based usability testing to evaluate actual user interaction. Thirty participants from different faculties and levels of study at Telkom University joined to experience various digital exposures and acclimate their behaviour to the application. UEQ results indicate overall positive attitudes across all six scales, with Perspicuity, Attractiveness, and Dependability achieving the highest scores. CSAT was 90%, indicating that most users were satisfied or very satisfied with the application. Although task accomplishment increased, usability testing revealed that problems such as slowness, poor navigation organization, and inadequate system feedback persisted. Open-ended questions confirmed similar issues, such as core functionality like grade viewing and attendance tracking, as well as ongoing concerns about performance and reliability. These results indicate that, although the application adheres to functional requirements, user support, response time, and clarity may need improvement in certain aspects. This research contributes to an integrative UX evaluation model by incorporating perceptual, emotional, and behavioural measures. The results provide positive feedback to developers and institutional stakeholders, justifying priorities for alterations that will make the My Tel-U app more accessible, user-friendly, and support long-term usage on the online learning platform.
Evaluating IT Performance Management in the Faculty of Industrial Engineering at Telkom University Through COBIT 2019 Domain MEA01 in Alignment with LAM-INFOKOM Standards Pradana, Vega Putra; Lubis, Muharman; Abdurrahman, Lukman; Alqahtani, Raied Ali; Zamzami, Ikhlas Fuad; Ramadhani, Rafian
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: APRIL 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i2.20

Abstract

This study examines the application of the COBIT 2019 framework within the Faculty of Industrial Engineering at Telkom University, specifically focusing on the Monitor, Evaluate, and Assess (MEA) domain to assess IT management performance against the standards set by the Independent Accreditation Body for Informatics and Computer Science (LAM-INFOKOM). Through a meticulous analysis, a significant gap was identified in MEA01.04 - Analyze and Report Performance, indicating a lack of proper documentation for change recommendations in objectives and metrics. Recommendations to bridge this gap include the incorporation of a Research Analyst role, clarification of responsibilities, provision of data analysis training, enhancement of inter-team communication, establishment of clear policy guidelines, and the creation of specialized record formats. These suggestions aim at improving the alignment of IT governance with both COBIT and LAM-INFOKOM standards, enhancing IT performance management, and ensuring a strategic fit between IT operations and organizational goals. The findings underscore the critical role of structured IT governance in achieving operational excellence and sustaining competitive advantage in the digital era.
Assessment of IT Risk Management at the Faculty of Industrial Engineering, Telkom University, Utilizing the COBIT 2019 Framework's APO12 Domain with LAM INFOKOM Standards Mapping Ayu, Adinda Laras; Lubis, Muharman; Abdurrahman, Lukman; Zamzami, Ikhlas Fuad; Alqahtani, Raied Ali; Ramadhani, Rafian
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: APRIL 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i2.21

Abstract

In the era of rapid technological development, Information Technology (IT) plays a critical role in the operational aspects of companies/organizations, including educational institutions like Telkom University. The proper implementation of IT can enhance system efficiency and integration within an institution. IT Governance aims to ensure that the measurement of effectiveness and efficiency within an agency aligns with its strategic goals. Telkom University, especially the Faculty of Industrial Engineering, is one of the educational institutions focusing on the development of Information Technology to ensure that the information systems and technologies used in academic activities are effective. COBIT 2019 is a framework developed by ISACA to organize and implement strategies in information management and governance with international standards. In this analysis, the focus is on the APO12 domain of COBIT 2019, which plays a role in IT risk management. The Faculty of Industrial Engineering also requires standardization with LAM-INFOKOM, an accreditation body that establishes standards for risk management in informatics and computer science. This research aims to map the standards of LAM-INFOKOM and COBIT 2019 to determine the capability level of Risk Management. Additionally, it aims to provide recommendations for potential improvements in three aspects: people, process, and technology. The expected outcome of this research is to enhance risk management at the Faculty of Industrial Engineering, Telkom University, to align with LAM-INFOKOM standards and the institution's vision and mission. The results of the IT Risk Management analysis using the COBIT 2019 framework can also serve as a structured approach for other universities in improving IT Governance.
Co-Authors Alqahtani, Raied Ali Ayu, Adinda Laras Dini Handayani, Dini Lukman Abdurrahman Muharman Lubis Muttaqin, Alif Noorachmad Pradana, Vega Putra Ramadhani, Rafian