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All Journal Jurnal Penelitian IPTEKS Proceeding of International Conference on Social Science and Humanity
Suryani, Yulita Erma
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Hubungan Sarana Prasarana Dengan Kepuasan Pasien Di Rumah Sakit Umum Universitas Muhammadiyah Jember Suryani, Yulita Erma; Herlambang, Toni; Thamrin, Mohammad
Jurnal Penelitian IPTEKS Vol. 10 No. 2 (2025): JURNAL PENELITIAN IPTEKS
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/penelitianipteks.v10i2.3288

Abstract

Sarana prasarana merupakan faktor penunjang penting dalam memberikan pelayanan kesehatan di rumah sakit. Ketersediaan sarana dan prasarana yang memadai di rumah sakit dapat memberikan kenyamanan bagi pasien, mempercepat proses penyembuhan, serta meningkatkan kualitas pelayanan secara keseluruhan. Sebaliknya, ketidakcukupan atau kualitas sarana prasarana yang rendah dapat menurunkan kenyamanan dan rasa puas pasien terhadap pelayanan yang diberikan. Tujuan penelitian ini adalah untuk mengetahui hubungan antara sarana prasarana dengan kepuasan pasien di Rumah Sakit Umum Universitas Muhammadiyah Jember. Metode penelitian menggunakan desain penelitian cross sectional dengan jenis uji korelasi. Sampel penelitian ini menggunakan quota sampling dengan jumlah 150 responden. Menggunakan statistik Chi-Square dengan nilai p-value kurang dari 0,05. Hasil penelitian menunjukkan bahwa sarana prasarana yang baik akan memberikan kepuasan pada pasien. Hasil Uji Chi-Square adalah p = 0,020 dan koefisien kontingensi 0,374. Berdasarkan hasil penelitian, terdapat hubungan yang lebih kuat antara sarana prasarana dengan kepuasan di Rumah Sakit Umum Universitas Muhammadiah Jember. Kesimpulan penelitian ini dapat memperbaiki atau meningkatkan fasilitas yang ada, demi tercapainya pelayanan yang lebih baik dan kepuasan pasien yang optimal.
THE RELATIONSHIP BETWEEN PATIENT SATISFACTION AND THE QUALITY OF SERVICES INGENERAL HOSPITAL OF MUHAMMADIYAH UNIVERSITY OF JEMBER Suryani, Yulita Erma; Toni Herlambang; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.222

Abstract

Objective: The purpose of this study was to determine the relationship between patient satisfaction with the quality of nursing services at the Muhammadiyah University General Hospital Jember. Method: The research methodology used a cross sectional research design with the type of correlation test. The sample of this study used quota sampling with a total of 84 respondents. Using Chi-Square statistics with a p-value of less than 0.05. Results: Research findings showed that the quality of nursing services with good quality and patient satisfaction with satisfied quality. The result of the Chi-Square Test is p = 0.020 and the contingency coefficient is 0.374. Based on the results of the study, there is a stronger relationship between the Quality of Nursing Services in clinics in Jember province with Hospitalized Patients. Novelty: Satisfaction is a model of balancing between expectations (performance standards that must be followed) with the actual performance performed by employees, as well as the subjective value satisfaction expressed by patients after receiving health services. Nursing service quality is an important component for health care institutions to meet the needs and expectations of patients. Good quality nursing services will increase client satisfaction. It is expected that this study will increase the willingness of hospital staff to provide patient care.
Co-Authors Herlambang, Toni Thamrin, Mohammad Toni Herlambang