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All Journal PERSPEKTIF Jurnal Pengabdian Masyarakat Medika
Anggraeni, Eriyanti Putri
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Humanities Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences

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Journal : PERSPEKTIF

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Transformasi Digital Melalui Aplikasi Signal dalam Meningkatkan Pelayanan Pajak Kendaraan di Kabupaten Bojonegoro Anggraeni, Eriyanti Putri; Septian, Esa; junadi, Junadi
PERSPEKTIF Vol. 15 No. 1 (2026): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i1.17003

Abstract

This study aims to analyze the digital transformation of motor vehicle tax services through the use of the SIGNAL (National Digital Samsat) application in Bojonegoro Regency. The study uses a qualitative approach with a case study method through interviews, observations, and documentation of eight informants consisting of Samsat officers, police, and application users. Data analysis was conducted using the Technology Acceptance Model (TAM) framework, taking into account social dimensions, public policy, and institutional readiness. The results show that the SIGNAL application provides benefits in the form of time efficiency, ease of access, and increased service transparency. However, its use still faces technical obstacles, low digital literacy, and limited user socialization and assistance. This study confirms that the success of digital transformation in public services is not only determined by the quality of technology, but also by institutional support and sustainable policy implementation. Theoretically, this study expands the application of TAM in the context of public services by incorporating social and institutional aspects.
Co-Authors Ananta, Putri Sherly Asmayta, Arini Dwi Athiyya, Fida Nur Eliza, Nova Elvania, Nindy Callista Esa Septian Junadi