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All Journal JISSS : Journal of Islamic Studies and Social Science Krisnadwipayana International Journal of Management Studies
Silitonga, Eddy Sanusi P
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Religion Humanities Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Employee Performance at the North Bekasi Pratama Tax Service Office is Influenced by Leadership Style and Communication Through Job Satisfaction as an Intervening Variable. Wahyu Ary Wibowo; Silitonga, Eddy Sanusi P; Guswandi
Journal of Islamic Studies & Social Science Vol. 2 No. 1 (2025): Journal of Islamic Studies & Social Science (JISSS)
Publisher : Madani Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64019/jisss.v2i1.60

Abstract

This study aims to: 1) find out the description of leadership style, communication, job satisfaction and employee performance, 2) find out the influence of leadership style on employee performance, 3) know the influence of communication on employee performance, 4) know the influence of leadership style on employee job satisfaction, 5) know the influence of communication on employee job satisfaction, 6) find out the influence of job satisfaction on employee performance, 7) to know the influence of leadership style on employee performance through job satisfaction as an intervening variable, 8) to know the influence of communication on employee performance through job satisfaction as an intervening variable.The research was conducted with a sample of 117 respondents. The sampling technique uses the saturated sample technique. The data analysis method uses descriptive analysis, regression analysis, path analysis, and Sobel test. The path analysis model was tested with the SPSS Version 27 program.The results of the regression equation show that 1) there is a positive and significant influence between leadership style on employee performance, 2) there is a positive and significant influence between communication on employee performance, 3) there is a positive and significant influence between leadership style on job satisfaction, 4) there is a positive and significant influence between communication on job satisfaction 5) there is a positive and significant influence between job satisfaction on employee performance, 6) there is no positive and significant influence between leadership style and employee performance, 7) there is no positive and significant influence between communication on employee performance.The results of the mediation variable influence test showed that the direct influence was greater than the indirect influence, this mediation influence was expressed as partial mediation. The real influence is the direct influence of leadership style on employee performance and communication on employee performance. change management to the company's performance. The results of the Sobel test showed that the t-statistical value was significantly smaller than the t-table, it was concluded that job satisfaction did not mediate the relationship between leadership style and employee performance and the relationship between communication and employee performance
The Effect of Service Quality And Price on Customer Satisfaction Through Product Quality (Case study of Kavez Coffee) Fahri, Achmad; Hoesin, Wagiarto; Silitonga, Eddy Sanusi P
Krisnadwipayana International Journal of Management Studies Vol 3 No 2 (2023): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v3i2.451

Abstract

This study aims to analyze service quality and price on customer satisfaction through product quality, analyze service quality and prices on customer satisfaction, analyze the effect of product quality on customer satisfaction, analyze the indirect effect of service and price on customer satisfaction through product quality and analyze the effect of non direct service quality and price to customer satisfaction. The research was conducted at Kavez Coffee involving 30 people. The research sample was taken using probability sampling and simple random sampling. Data analysis using path analysis. Based on data analysis, it is known that there is a direct effect of service quality on customer satisfaction and a direct effect of price on customer satisfaction at Kavez Coffee. Then the results of the analysis of the product quality variable as an intervening variable can be perfectly proven, namely the product variable has an indirect effect on the service quality variable on customer satisfaction and the price variable on customer satisfaction. This statement can be proven by the magnitude of the indirect effect (service quality on customer satisfaction and price on customer satisfaction) through product quality which is identified as an intervening variable
The Influence of Competence and Motivation on Employe Performance with Organizational Commitment as an Intervening Variable at PT Pegadaian (Persero) Jakarta Purba, Juparna; Pasaribu, Bomer; Silitonga, Eddy Sanusi P
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.992

Abstract

This study aims to determine the partial influence of competence on employe performance, the partial influence of motivation on employe performance, the partial influence of organizational commitment on employe performance, the partial influence of competence on organizational commitment, the partial influence of motivation on organizational commitment, and to analyze the indirect influence of competence and motivation on employe performance thru organizational commitment. The research was conducted on employes at PT. Pegadaian (persero) Jakarta. The sampling technique used the census sample method with 65 employes. Data analysis was performed using path analysis. Based on the analysis and discussion, it can be concluded that competence (X1) has a significant influence on employe performance (Y), motivation (X2) has a significant influence on employe performance (Y), organizational commitment (Z) influences employe performance (Y), competence (X1) influences organizational commitment (Z), motivation influences organizational commitment (Z), and competence and motivation influence employe performance thru organizational commitment.
Co-Authors Bomer Pasaribu Fahri, Achmad Guswandi Hoesin, Wagiarto Purba, Juparna Wahyu Ary Wibowo