Saptiani, Winda
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PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP KEPUTUSAN PEMBELIAN TIKET KERETA API (Studi Pada Pengguna KAI ACCESS di Provinsi Lampung) Ananda, Riris Kharisma; Efendi, Efendi; Saptiani, Winda
Jurnal Kompetitif Bisnis Vol. 1 No. 2 (2023): Jurnal Kompetitif Bisnis
Publisher : Jurusan Administrasi Bisnis, FISIP, Universitas Lampung

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This study aims to determine the effect of e-service quality and e-trust on the decision to purchase train tickets for KAI Access users in Lampung Province. The target population set in this study is KAI Access users in Lampung Province. Data was collected through questionnaires distributed offline and online, sampling using probability sampling with simple random sampling technique and the number of samples was set at 100 respondents. The resulting data were analyzed using descriptive statistics, simple linear regression analysis and multiple linear regression analysis using the SPSS 20.0 application tool. Based on the results of the simple linear regression test, it shows that the e-service quality variable has a significant effect on purchasing decisions by 33,8%, and the e-trust variable has a significant effect on purchasing decisions by 55,4%. The results of the multiple linear regression test explain that e-service quality dan e-trust together have a significant effect on purchasing decisions by 56,2% and the remaining 43,8% of purchasing decisions are influenced by other variables.
PENGARUH STRATEGI BRANDING DAN KEPUASAN KONSUMEN TERHADAP LOYALITAS PELANGGAN (Studi Kasus Pada Kosumen Mister Geprek 3 Unila di Bandar Lampung): PENGARUH STRATEGI BRANDING DAN KEPUASAN KONSUMEN TERHADAP LOYALITAS PELANGGAN (Studi Kasus Pada Kosumen Mister Geprek 3 Unila di Bandar Lampung) Yana, Komang Niko; Sugiono, Arif; Saptiani, Winda
Jurnal Kompetitif Bisnis Vol. 1 No. 3 (2023): Jurnal Kompetitif Bisnis
Publisher : Jurusan Administrasi Bisnis, FISIP, Universitas Lampung

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This study aims to determine the influence of branding strategy and customer satisfaction on customer loyalty in purchasing products at Mister Geprek 3 Unila in Bandar Lampung. The independent variables used in this study are Branding Strategy (X1), Customer Satisfaction (X2), and Customer Loyalty (X3). The type of this research is explanatory with a quantitative approach. The population in this study were customers of Mister Geprek 3 Unila. The data were obtained from a questionnaire using a Likert scale, which was distributed by Google Form to WhatsApp social media by the WhatsApp group and personal chat. The sample in this study amounted to 385 respondents who were taken using a purposive sampling technique. The data in this study were analyzed using multiple linear regression analysis with the SPSS 29.0 tool. The results of this study indicate that branding strategy and customer satisfaction simultaneously have a significant effect on customer loyalty at Mister Geprek 3 Unila in Bandar Lampung, with R Square value of 0.666, or 66.6%. While the parsially results show that branding strategy and customer satisfaction variables have a significant influence on customer loyalty, Mister Geprek 3 Unila in Bandar Lampung.
KETERLIBATAN PETANI KOPI PEREMPUAN DALAM MENUNJANG KEBERLANJUTAN PERTANIAN KOPI DI DESA RIGIS JAYA KABUPATEN LAMPUNG BARAT: di Desa Rigis Jaya Kabupaten Lampung Barat Fadhel, Muhammad Syah; Bakti, Dadang Karya; Saptiani, Winda
Jurnal Kompetitif Bisnis Vol. 1 No. 4 (2023): Jurnal Kompetitif Bisnis
Publisher : Jurusan Administrasi Bisnis, FISIP, Universitas Lampung

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This research explains the involvement of women coffee farmers in supporting the sustainability of coffee farming in Rigis Jaya Village, West Lampung Regency. The research method used was qualitative with data collection techniques through in-depth interviews with female coffee farmers in Rigis Jaya Village. The results showed that women coffee farmers are involved in supporting the sustainability of coffee farming, this can be seen in the marketing sector, ecological, economic and social sectors. In terms of marketing, women farmers are involved in selling the harvest of coffee cultivation to coffee collectors. this is shown by women farmers participating in packaging coffee beans that will be submitted to collectors. Furthermore, based on observation, Rigis Jaya coffee has social media and a website to market coffee to customers. Involvement in the ecological sector, namely in terms of fertilisation with organic fertiliser, pest control by spraying and maintaining coffee plants, weed control, and picking. Involvement in the economic sector, namely in helping family income by being involved in coffee cultivation, fruit and vegetable cultivation, goat and cow farming, and there are female farmers who also work as village clerks to support the family economy. Involvement in the social sector, women coffee farmers join the Women Farmers Group (KWT) which meets every month, by being active in the Women Farmers Group (KWT) is able to get training in managing coffee farming. This research has important implications for local governments and related stakeholders to develop programmes and policies that support the development of women farmers. Agricultural counselling and financial funding can assist women farmers in supporting the sustainability of coffee farming.