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All Journal Buletin Kedokteran dan Kesehatan Prima Journal Research of Social Science, Economics, and Management
Lestari, Vandersun
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Biochemistry, Genetics & Molecular Biology Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Healthcare service quality and inpatient satisfaction among participants of the National Health Insurance-Contribution Assistance Recipients (JKN-PBI) programme Abdullah, Ardiani; Siregar, Santy Deasy; Hartono, Hartono; Susanto, Chandra; Siregar, Fitri Dona; Lestari, Vandersun; Azzanjani, Aisyah Bella; Sinamo, Sopan
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 1 (2025): March
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i1.6701

Abstract

This research analyzes healthcare service quality and its impact on inpatient satisfaction among National Health Insurance-Contribution Assistance Recipient (JKN-PBI) participants at Muyang Kute Regional General Hospital, Bener Meriah Regency, Indonesia. Employing a descriptive-analytical survey design with a cross-sectional approach, data was collected from 69 randomly selected JKN-PBI inpatients using questionnaires. The study examined five service quality dimensions: tangibles, reliability, responsiveness, empathy, and assurance, and their relationship with patient satisfaction. Bivariate analysis using the Chi-square test revealed that reliability (p=0.003) and assurance (p=0.000) significantly influenced patient satisfaction, while tangibles, responsiveness, and empathy did not show statistically significant relationships (p>0.05). Reliability and assurance, reflecting consistent service delivery and staff competence, were crucial in fostering patient trust and satisfaction. Empathy, though not statistically significant, showed a trend towards positively influencing satisfaction, indicating a need for improvement in patient-centered care. The findings highlight the importance of reliability and assurance in enhancing JKN-PBI patient satisfaction. Recommendations include implementing training programs to improve staff empathy, maintaining high standards in reliability and assurance, and continuous patient feedback monitoring.
The Effect of Soft Drink Consumption on pH in Stimulated and Unstimulated Saliva Siregar, Fitri Dona; Lestari, Vandersun; Purba, Stevi Nencia
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1263

Abstract

Consuming soda will lower the pH of saliva due to its acid content. This decrease in pH can affect the balance of the oral cavity. Stimulated saliva will have a better buffering capacity than unstimulated saliva. The purpose of this study was to determine the effect of soda consumption on the pH of stimulated and unstimulated saliva. This was a quasi-experimental study with a post-test only comparison group. The study population was 166 male and female students of the Dentistry Department at Prima Indonesia University. The sample size was 68 students, divided into two groups: stimulated and unstimulated saliva. The pH was measured using a digital pH meter. Data were analyzed using the Mann-Whitney test. The results showed that the average pH after soda consumption in the stimulated saliva group was 8.03 ± 0.129 and in the unstimulated saliva group was 5,32±0,304. The sample group that did not consume carbonated drinks had a mean saliva pH of 6.62±0.455. The Mann-Whitney test revealed a significant difference in pH between stimulated and unstimulated saliva after carbonated drinks (p=0.000; p<0.05). The conclusion is that carbonated drinks affect the pH of both stimulated and unstimulated saliva.
Co-Authors Abdullah, Ardiani Azzanjani, Aisyah Bella Hartono Hartono Purba, Stevi Nencia Santy Deasy Siregar Sinamo, Sopan Siregar, Fitri Dona Susanto, Chandra