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All Journal Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Media Informasi
Priyadi, Gugun
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Agriculture, Biological Sciences & Forestry Dentistry Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health

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Description of the Implementation of Interpersonal Communication between Registration Officers and Elderly Patients at the Outpatient Registration Area of Hospital X Novitasari, Desi; Suhenda, Andi; Priyadi, Gugun; Mjutaqin, Ateng
Media Informasi Vol. 21 No. 3 (2025): October
Publisher : Poltekkes Kemenkes Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37160/mijournal.v22i3.1124

Abstract

Background: A hospital is a healthcare facility that provides emergency, inpatient, and outpatient services. Before receiving outpatient services, patients must first register at the outpatient registration counter. Communication between the registration officer and the patient is crucial to understanding the patient's needs and complaints. Interpersonal communication is verbal and nonverbal communication that mutually influences the perception of the other person. The effectiveness of interpersonal communication is characterized by openness, support, a positive attitude, empathy, and equality. This is especially important for elderly patients who often experience physical and psychological decline. This study aims to describe the implementation of interpersonal communication between registration officers and elderly patients at the outpatient Registration Area of Hospital X. Methods: This research used a qualitative method with a case study design. Data collection was conducted through observation, interviews, and documentation, using a purposive sampling technique for informants. Results: The research results show that interpersonal communication between registration staff and elderly patients, in terms of positive attitudes, empathy, and equality, is already well-functioning. However, openness and support are still less effective, as registration services are conducted daily as a routine, leading staff to prioritize efficiency. Meanwhile, support remains spontaneous and has not yet become a habit. Conclusion: Interpersonal communication between registration staff and elderly patients is generally good, particularly in terms of positive attitudes, empathy, and equality. However, openness and support still need improvement
Pendampingan Digital Maturity Index (DMI) RME pada Satu Sehat Mobile di Puskesmas Pameumpeuk Kabupaten Garut Priyadi, Gugun; Sugiarti, Ida; Suhenda, Andi; Fadly, Fery; Lena, Dewi
Abdimas Galuh Vol 8, No 1 (2026): Maret 2026
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ag.v8i1.22297

Abstract

Transformasi digital di bidang kesehatan menjadi prioritas Kementerian Kesehatan RI melalui penerapan Rekam Medis Elektronik (RME) berbasis aplikasi Satu Sehat Mobile. Implementasi ini bertujuan meningkatkan integrasi data pasien, efisiensi pelayanan, serta keamanan informasi medis. Namun, penerapan di tingkat fasilitas kesehatan primer masih menghadapi kendala, seperti keterbatasan infrastruktur teknologi, literasi digital tenaga kesehatan, dan interoperabilitas sistem. Puskesmas Pameumpeuk Kabupaten Garut merupakan salah satu fasilitas yang mulai mengadopsi Satu Sehat Mobile, namun belum optimal dalam pemanfaatannya. Kegiatan pengabdian kepada masyarakat ini dilakukan untuk mendampingi tenaga kesehatan dalam menilai dan meningkatkan Digital Maturity Index (DMI) penerapan RME. Metode pelaksanaan meliputi sosialisasi, pelatihan, dan praktik langsung penggunaan DMI untuk mengevaluasi kesiapan infrastruktur, kompetensi SDM, serta integrasi sistem. Evaluasi dilakukan melalui pre-test dan post-test guna mengukur peningkatan pengetahuan peserta. Hasil kegiatan menunjukkan peningkatan pemahaman tenaga kesehatan mengenai indikator DMI, keterampilan penggunaan RME, serta kesadaran terhadap pentingnya keamanan data pasien. Kegiatan ini juga mendorong optimalisasi pemanfaatan teknologi informasi kesehatan di Puskesmas Pameumpeuk, sekaligus memperlihatkan pentingnya sinergi antara perguruan tinggi, fasilitas kesehatan, dan pemerintah daerah. Diharapkan, pendampingan ini dapat berlanjut dengan evaluasi berkala serta penguatan kapasitas digital, sehingga implementasi RME di layanan primer semakin efektif, efisien, dan sesuai regulasi nasional.
Co-Authors Fadly, Fery Ida Sugiarti Lena, Dewi Mjutaqin, Ateng NOVITASARI, DESI Suhenda, Andi