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All Journal Jurnal Pengabdian kepada Masyarakat Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Haddan Dongoran
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Analysis of Innovation Technology Implementation and Risk-Based Internal Audits on Company Performance Optimization (Case Study of a Listed State- BUMN Bank) Anisha Natasya; Ricky Agusiady; Haddan Dongoran
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 3 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i3.733

Abstract

The development of the Industrial Revolution 4.0 towards Society 5.0 is driving digital transformation in the banking sector, including state-owned banks listed on the Indonesia Stock Exchange. Global challenges, competition with private banks and fintech, and fraud risks require companies to optimize performance through the implementation of innovative technologies overseen by risk-based internal audits. This study aims to analyze and explain the application of innovative technologies and risk-based internal audits to company performance, analyze how risk-based internal audits encourage innovation and strengthen control mechanisms, and explain how the integration of both contributes simultaneously to performance optimization, particularly in the listed state-owned banking sector (Bank Mandiri, BNI, and BRI). This study uses a descriptive quantitative approach and verification through a literature review and secondary data for the 2023–2024 period. The results show that the implementation of innovative technologies such as Artificial Intelligence (AI), Big Data Analytics, Blockchain, and Robotic Process Automation (RPA) has a significant impact on improving company performance. This is evident in the increase in revenue, profit, ROA, and ROE at the three state-owned banks. The implementation of risk-based internal audits has been proven to drive innovation and efficiency through a digital audit system that accelerates the audit process, increases data accuracy, strengthens risk management, and improves fraud detection with the support of AI and data analytics. The results of the correlation test show a strong relationship between innovation technology and risk-based audits (r = 0.56), as well as between risk-based audits and company performance (r = 0.47), indicating that risk-based audits are an enabler for the effectiveness of innovation. The conclusion of the study is that innovation technology and risk-based internal audits result in more optimal, efficient, transparent, and sustainable company performance.
PEMBERDAYAAN UMKM KELURAHAN SUKABUNGAH MELALUI STRATEGI PEMASARAN, PENETAPAN HARGA POKOK PRODUKSI, DAN EDUKASI PAJAK BERBASIS KOPERASI Kosasih, Kosasih; Vip Paramarta; Farida Yuliaty; Fitriana, Fitriana; Enung Susilawati; Erwan Komara; Taufik Zulfikar; Haddan Dongoran; Y. Ony Djogo; Zaenal Aripin; Erdi Maulana; Astrid Altaira Chandra; Rulia, Rulia
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 10 (2026): Maret 2026
Publisher : Bajang Institute

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Abstract

Program Pengabdian Kepada Masyarakat (PKM) ini bertujuan memberdayakan UMKM Kelurahan Sukabungah Kecamatan Sukajadi Kota Bandung khususnya di RW 07. Metode yang digunakan di PKM ini adalah observasi dan edukasi. Observasi lapangan dilakukan melalui urun rembug dengan Ketua RW, para tokoh masyarakat, dan penggerak PKK. Sedangkan edukasi dilakukan melalui pelatihan dan penyuluhan kepada para pelaku UMKM. Materi pelatihan meliputi pengelolaan koperasi, stratergi bisnis dan pemasaran, pengelolaan dana UMKM dan penetapan harga pokok. Luaran yang dihasilkan dari kegiatan PKM ini mencakup peningkatan kompetensi pelaku UMKM, terbentuknya koperasi terorganisir, modul pelatihan, dan publikasi ilmiah. Program dilaksanakan selama 2 bulan (Desember 2025 s.d. Januari 2026) dengan melibatkan kolaborasi antara tim dosen multidisiplin, mitra UMKM, Pemerintah setempat baik RW maupun Kelurahan. Keberlanjutan program akan diwujudkan melalui pendampingan terhadap UMKM dalam menjalankan koperasi dan mengelola usahanya sebagai wadah pemberdayaan berkelanjutan dan melibatkan mahasiswa dalam skema magang atau penelitian lanjutan.
THE EFFECT OF DELAY IN OPERATION, QUALITY OF SERVICE AND COMPETENCE OF HEALTH CARE PERSONNEL ON SURGERY PATIENT SATISFACTION IN ONE OF THE PRIVATE HOSPITALS IN BANDUNG CITY Irlan Karsa Gumilang; Haddan Dongoran; Rulia
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Increasing competition among hospitals demands continuous improvement in service quality, including surgical services. Surgical delays remain an operational issue that may affect operating room efficiency, healthcare staff workload, and patients' psychological conditions. in one of the private Hospital In Bandung City, internal data indicated that surgical delays exceeding 30 minutes still occurred in 18–22% of cases during a three-month observation period. In addition to timeliness, service quality and healthcare personnel competence are also important factors in shaping surgical patient satisfaction. This study aims to analyze the effect of surgical service delays, service quality, and healthcare personnel competence on surgical patient satisfaction in one of the private Hospital In Bandung City, both partially and simultaneously. The research employed a quantitative approach with a survey design. Data were collected through questionnaires distributed to patients who had undergone surgical procedures. Data analysis was conducted using multiple linear regression, supported by validity and reliability tests, classical assumption tests, t-tests, F-tests, and coefficient of determination analysis. The results indicate that surgical delays have a negative and significant effect on patient satisfaction. Conversely, service quality and healthcare personnel competence have positive and significant effects on patient satisfaction. Simultaneously, all three independent variables significantly influence patient satisfaction. In conclusion, improving surgical timeliness, service quality, and healthcare personnel competence is essential to improving surgical patient satisfaction in one of the private Hospital In Bandung City.
Co-Authors Anisha Natasya Astrid Altaira Chandra Enung Susilawati Erdi Maulana Erwan Komara Farida Yuliaty Fitriana Fitriana Irlan Karsa Gumilang KOSASIH KOSASIH, KOSASIH Ricky Agusiady Rulia Rulia, Rulia Taufik Zulfikar Vip Paramarta Y. Ony Djogo Zaenal Aripin