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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Ners Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Economics and Business UBS Jurnal Nasional Manajemen Pemasaran dan SDM Jurnal Kesehatan Tambusai Journal Corner of Education, Linguistics, and Literature AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Jurnal Inspirasi Ilmu Manajemen
Rulia, Rulia
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PENERAPAN SURGICAL SAFETY CHECKLIST UNTUK MENEKAN INSIDEN KESELAMATAN PASIEN KAMAR OPERASI Sulistyo, Bambang; Dongoran, Haddan; Rulia, Rulia
Jurnal Inspirasi Ilmu Manajemen Vol 3 No 1 (2024): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2024.3.1.3676

Abstract

Operating room is a hospital facility that carries risk of medical injury and complications that endanger lives. There’re still near misses incidents although the surgical safety checklist is completed. The completion of the surgical safety checklist questionable.In-depth interviews were conducted with informants. Results of interviews carried out data reduction, data display (data presentation) and conclusion drawing or verification. Data was analyzed then conclusions were drawn. Efforts for patient safety have been going well by the PMKP team. Still those who were not disciplined in their implementation for SSCL. There is already socialization on filling out the SSCL, training is still under discussion. There is a guarantee of supervision of filling in and implementing the SSCL in the operating room in coordination with the nurse and PMKP team and this is done every day and recapped every month. The implementation of SSCL was carried out well by all staff in the surgical room and supervised by the head of the room. Time out still hasn't been done in the operating room. There are obstacles in implementing SSCL, especially the doctor's signature, and non-existent training. Rewards are not balanced with punishment and the number of anesthesia nurse is inadequate to ensure patient safety. There is still prone to patient safety incidents seen from the negative findings about SSCL. The implementation of SSCL is effective in reducing patient safety incidents’s number in the operating room, during the sign in, time out and sign out phases. Hospitals need to build good work teams, organize training related to the SSCL, implement supporting technology, and reinforce safety culture and supervision regarding filling and implementing SSCL.
Model Pengukuran Stress Paramedis Serta Implikasinya Terhadap Kinerja Dengan Struktur Equation Model (Studi Dibagian Icu Rs Santosa Bandung) Hadiansyah, Hadiansyah; Sidqi, Abdul Gani; Sofia, Etty; Kosasih, Kosasih; Rulia, Rulia
Jurnal Nasional Manajemen Pemasaran dan SDM Vol. 5 No. 4 (2024): Jurnal Nasional Manajemen Pemasaran dan SDM
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jnmpsdm.v5i4.2517

Abstract

This study aims to analyze the stress levels of paramedics in the ICU at Santosa Hospital Bandung and their impact on performance using Structural Equation Modeling (SEM). The research focuses on workload, skills, knowledge, and interpersonal disharmony, affecting paramedics' responsiveness, service quality, and technical capabilities. The findings reveal that high workload and insufficient skills significantly increase stress levels. Recommendations include providing medical skill training and optimizing workload management to support optimal performance. This study offers strategic insights for hospital management to create a better working environment
Analisis Persediaan Obat dengan Menggunakan Metode Ven (Vital, Esensial, Non Esensial) dan Metode Eoq (Economic Order Quantity) dan Pengaruhnya Terhadap Ketersediaan Obat Panggabean, Ronaldo; Kosasih, Kosasih; Rulia, Rulia
Jurnal Ners Vol. 9 No. 3 (2025): JULI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i3.46603

Abstract

Penelitian ini bertujuan untuk mengetahui tentang analisis persediaan obat dengan menggunakan metode VEN (Vital, Esensial, Non Esensial) dan metode EOQ (Economic Order Quantity) dan pengaruhnya terhadap ketersediaan obat di Instalasi Farmasi Rumah Sakit Pertamina Bintang Amin. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif dan verifikatif dengan pendekatan kuantitatif dan menggunakan analisis regresi linier berganda. Teknik pengambilan sampel menggunakan nonprobabilitas atau sampel jenuh yaitu metode penentuan sampel dengan memilih seluruh anggota populasi sebagai responden. Responden berjumlah 7 orang sebagai petugas terkait persediaan obat di Instalasi Farmasi Rumah Sakit Pertamina Bintang Amin. Hasil analisis deskriptif berdasarkan skor rata-rata kuesioner pada metode VEN (Vital, Esensial, Non esensial) (X1) sebesar 4,16. Skor rata-rata kuesioner pada metode EOQ (Economic Order Quantity) (X2) sebesar 4,11. Skor rata-rata kuesioner pada ketersediaan obat (Y) sebesar 3,97. Terbukti hasil penelitian menunjukan bahwa metode VEN dan metode EOQ secara simultan berpengaruh positif dan signifikan terhadap ketersediaan obat. Besarnya persentase sumbangan pengaruh variabel independen metode VEN dan metode EOQ terhadap variabel dependen ketersediaan obat sebesar 97,7%. Sedangkan sisanya sebesar 2,3% dipengaruhi atau dijelaskan oleh variabel lain yang tidak dilakukan dalam model penelitian ini.
Pengaruh Gaya Kepemimpinan, Kerja Tim dan Budaya Keselamatan Pasien terhadap Pencapaian Sasaran Keselamatan Pasien (Patient Safety) di Rumah Sakit Umum Daerah Majalengka Suparjo, Dede; Paramarta, Vip; Rulia, Rulia
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1321

Abstract

Patient safety is a patient's right. Patient safety is a priority for health services worldwide. Leadership, teamwork and patient safety culture are factors that have a major contribution to causing patient safety problems. This study aims to determine the effect of leadership style, teamwork and patient safety culture on the achievement of patient safety targets at the Majalengka Regional General Hospital. This research method is a descriptive and verification method. The nature of the data used in this study is quantitative and the sources of research data are primary and secondary data. The research sample was 78 respondents of the Majalengka Regional General Hospital. Data collection techniques were interviews using questionnaires. Data analysis used descriptive analysis and multiple regression analysis. The results showed that leadership style was in the good category, while teamwork, patient safety culture and achievement of patient safety targets were in the fairly good category. Leadership style, teamwork and patient safety culture simultaneously have a significant positive effect on the achievement of patient safety targets at the Majalengka Regional General Hospital. Majalengka Regional General Hospital should strengthen the role of leadership style by improving patient safety culture because this can improve patient safety performance in employees and increase teamwork solidity through improving patient safety culture because this can also improve patient safety performance; The Regional Government should propose the creation of programs or policies in building an organizational culture to improve patient safety performance and in the recruitment process prioritize the right leadership style, namely supporting increasing rewards in the form of increased incentives based on performance.
Hubungan Waktu Tunggu dan Jenis Jaminan Kesehatan terhadap Tingkat Kepuasan Pasien Rawat Jalan di Rumah Sakit Lampung Eye Center Rukmono, Prambudi; Yuliaty, Farida; Rulia, Rulia
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1329

Abstract

This study aims to analyze the effect of waiting time and type of health insurance on patient satisfaction. Using a quantitative approach, research was conducted on outpatients at the Lampung Eye Center Hospital in Bandar Lampung, with a population of 7,998 people and a sample of 382 patients selected randomly. The independent variables in this study are waiting time and type of health insurance, while the dependent variable is patient satisfaction. Data was collected using a questionnaire and analyzed using multiple linear regression. The t test results show that waiting time (P Value = 0.000) and type of health insurance (P Value = 0.015) each have a significant effect on patient satisfaction. The F test also confirmed that these two variables jointly influence patient satisfaction (P Value = 0.000). Overall, both waiting time and type of health insurance have a significant effect on the level of patient satisfaction, both partially and simultaneously.
Pengaruh Citra Merek dan Fasilitas dalam Meningkatkan Kualitas Pelayanan serta Implikasinya terhadap Kepuasan Pasien di UPTD Puskesmas Kertajati, Kabupaten Majalengka Aprillia, Meirza; Yuliati, Farida; Wirawan, Chevi; Paramarta, Vip; Rulia, Rulia
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1372

Abstract

Patient satisfaction is the main indicator of service quality and performance in Puskesmas. In UPTD Puskesmas Kertajati, low patient satisfaction has an impact on accreditation which only reaches the main level. Factors that influence patient satisfaction include brand image, service quality, and facilities. This study analyzes the effect of brand image and facilities on patient satisfaction through service quality. Using a descriptive verification method, this study examines brand image and facilities as exogenous variables, service quality as an intervening variable, and patient satisfaction as an endogenous variable. The research sample consisted of 303 patients selected through purposive sampling techniques. This study uses quantitative data collected through questionnaires and analyzed using Path Analysis. The results showed that brand image, facilities, service quality, and patient satisfaction were in the "very good" category. Brand image and facilities significantly influence service quality, which ultimately has a strong positive impact on patient satisfaction. Service quality acts as a perfect mediating variable in the relationship between brand image and patient satisfaction, indicating a strong correlation between the two. To improve patient satisfaction, UPTD Puskesmas Kertajati needs to improve its reputation by training human resources, optimizing the layout of the waiting room, and fostering empathy among medical personnel. A culture of continuous improvement is essential to improving service quality and maintaining competitiveness with other health service centers.
Pengaruh Minat dan Program Pelatihan terhadap Pemanfaatan Sistem Informasi Manajemen serta Implikasinya terhadap Kinerja Karyawan di Rumah Sakit Intan Medika Lamongan Pratiwi, Ema Vika; Paramarta, Vip; Rulia, Rulia; Yuliaty, Farida; Syahidin, Rukhiyat
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1392

Abstract

This study evaluates the impact of interest and training on the use of management information systems and its implications for employee performance at Intan Medika Lamongan Hospital. Based on performance data showing that the Bed Occupancy Rate (BOR) is still suboptimal, this research identifies the lack of training as one of the main factors. The method used is a quantitative approach with path analysis, correlation coefficients, and coefficient of determination. The results of the study reveal that both interest and training have a significant effect on the utilization of the management information system and employee performance. Training has a greater impact on employee performance (37.8%) compared to interest (3.1%). Therefore, it is recommended to evaluate human resource management to improve the quality and integrity of employees.
Dampak Citra dan Kualitas Layanan Rumah Sakit terhadap Kepuasan Pasien serta Implikasinya terhadap Loyalitas Pasien di Rumah Sakit Mata Lampung Eye Center Lestari P.R, Rachmi; Kosasih , Kosasih; Rulia, Rulia; Yuliaty, Farida; Asnar, Etty Sofia Mariati
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1393

Abstract

This study aims to evaluate the impact of hospital image and service quality on patient satisfaction and its effect on patient loyalty at Lampung Eye Center Hospital. The approach used in this study is a quantitative method with survey techniques. Data was collected through questionnaires distributed to the hospital's patients. The results reveal that both hospital image and service quality have a positive and significant effect on patient satisfaction, both individually and simultaneously. Furthermore, it was found that patient satisfaction significantly affects patient loyalty. Meanwhile, the direct effect of hospital image on patient loyalty was not significant, whereas service quality has a positive and significant direct effect on patient loyalty. Overall, hospital image, service quality, and patient satisfaction contribute positively to patient loyalty. Therefore, this study recommends that the hospital continues to strengthen its positive image, improve service quality, and prioritize patient satisfaction to ensure sustained loyalty.
The Effect of Information Technology And Human Resources Utilization on Hospital Performance Mediated By Lean Hospital Implementation (Case Study of Hospital X) Nugroho, Wisnu Haryo; Djogo, Y Ony; Rulia, Rulia
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 2 (2025): Dinasti International Journal of Economics, Finance & Accounting (May-June 2025
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i2.4438

Abstract

This study aims to analyze the Influence of Information Technology Utilization and Human Resources on Hospital Performance Mediated by the Implementation of Lean Hospital (Case Study of Hospital X). The population in this study were all employees at Harapan Sehat Bumiayu Hospital. The sampling method used in this study was probability sampling. The determination of the sample in this study used a saturated/census sample. So the sample size used in this study was all employees at Harapan Sehat Bumiayu Hospital. The results showed that Information Technology has an influence on Lean Hospital. Human Resources have an influence on Lean Hospital. Information Technology has an influence on Hospital Performance. Human Resources have an influence on Hospital Performance. Lean Hospital has an influence on Hospital Performance. Lean Hospital cannot mediate the influence of Information Technology on Hospital Performance. Lean Hospital cannot mediate the influence of Human Resources on Hospital Performance.
Pengaruh Bauran Promosi Terhadap Kepercayaan Masyarakat di Era BPJS Mubarok, Kamal; Yuliaty, Farida; Rulia, Rulia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.643

Abstract

Kepercayaan pasien merupakan suatu yang krusial bagi rumah sakit karena akan berdampak pada keberlanjutan pemanfaatan kembali layanan rumah sakit. Berdasarkan capaian kinerja pelayanan kesehatan Rumah Sakit Intan Medika Lamongan tahun 2023 yaitu 44,2% secara umum belum sesuai dengan nilai ideal BOR (60-85%). Promosi merupakan salah satu faktor penentu keberhasilan suatu program pemasaran. Tujuan penelitian ini menganalisis pengaruh bauran promosi terhadap kepercayaan masyarakat di Era BPJS di Rumah Sakit Intan Medika Lamongan. Penelitian ini merupakan penelitian kuantitatif. Obyek penelitian ini adalah bauran promosi terhadap kepercayaan masyarakat di era BPJS. Populasi penelitian ini berjumlah 2785 orang, dengan jumlah sampel 100 orang yang diambil dengan cara purposive sampling. Instrument penelitian menggunakan kuesioner. Analisis data yang digunakan adalah regresi linier berganda, koefiesien korelasi dan koefisien determinasi. Hasil analisis regresi linier berganda menunjukkan ada pengaruh secara simultan bauran promosi terhadap kepercayaan pasien dengan nilai Sig = 0,000. Variabel yang paling berpengaruh terhadap kepercayaan adalah tampilan fisik dengan koefisien regresi 0,886 (kuat) dan bauran orang dengan koefisien regresi -0,514 (sedang), bauran harga dan bauran promosi dengan koefisien regresi 0,382 (rendah). Bauran pemasaran tampilan fisik yang berpengaruh kuat terhadap kepercayaan pasien disebabkan karena place mewaliki kondisi fisik RSIM (fasilitas, bangunan dll). Dengan adanya keluhan di atas maka Rumah Sakit Intan Medika Lamongan wajib meningkatkan pengawasan kerja pada semua pegawai terutama petugas cleaning service secara berkala agar dapat meningkatkan kebersihan ruang rawat inap dan kamar mandi di rumah sakit. Serta penambahan tempat duduk pasien di unit rawat jalan.
Co-Authors Aprillia, Meirza Arib Balma, Hammam Asnar, Etty Sofia Mariati Ayu Laili Rahmiyati Bambang Sulistyo Chendra, Wijaya Johanes Djogo, Ony Dongoran, Haddan Farida Yuliati, Farida Farida Yuliaty Hadiansyah, Hadiansyah Haryanti, Ruth Kadarisman, Sumeidi Kosasih , Kosasih KOSASIH KOSASIH, KOSASIH Kumorowani, Riyan Putri Lestari P.R, Rachmi M. Shalahuddin Masyitoh, Amalia Mubarok, Kamal mulyani, sri rochani nia kurniasih Nugroho, Taufan Nugroho, Wisnu Haryo Nurdiansyah, Robby Panggabean, Ronaldo Paramarta , Vip Paramartha, Vip Paramata, Vip Prambudi Rukmono Prasetia, Ageng Pratama, VIP Pratiwi, Ema Vika Putra , Muhammad David Perdana Qiqi Yuliati Zaqiah, Qiqi Yuliati Ripka Margaretha Ponggele Rochani Mulyani, Sri Saepudin, Didin Shidayatri, Herwidhiyah Sidqi, Abdul Gani Sofia, Etty Suparjo, Dede Supiana, Supiana Syahidin, Rukhiyat Tansah, Lala Taufik Zulfikar Triputra, Jimmy Vip Paramarta Wewengkang, Deisye Wirawan, Chevi Wirawan, Chevie Yuliani Yuliani Yuliaty, Farida Yuliaty