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All Journal International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora Jurnal Pendidikan dan Sosial Humaniora
Dandy Patrija Wirawan
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Humanities Education Languange, Linguistic, Communication & Media Social Sciences

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Inovasi Layanan Jemput Bola (Eazy Passport) Oleh Kantor Imigrasi Surabaya: Strategi Peningkatan Aksesibilitas Layanan Keimigrasian Ahmad Fitroni; Sri Kamariyah; Ika Devy Pramudiana; Dandy Patrija Wirawan
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 5 No. 2 (2025): Juni : Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v5i2.6269

Abstract

Access to fast, easy, and humane immigration services is a major challenge amidst the dynamics of urban community needs. The Surabaya Immigration Office responded to this condition through an innovative outreach service known as Eazy Passport. This innovation is designed to reach service users who have limited time and mobility. This study aims to evaluate the effectiveness of the Eazy Passport innovation in improving the accessibility of immigration services, using Parasuraman's service quality theory approach as an analytical framework. This type of research is descriptive qualitative. Data collection was conducted through in-depth interviews, field observations, and documentation of immigration officers and Eazy Passport service users. The main research instrument was the researcher himself who played an active role in the data extraction process. Data analysis used data reduction techniques, data presentation, and drawing conclusions according to the Miles and Huberman model. The results of the study showed that the five dimensions of Parasuraman's theory—tangibles, reliability, responsiveness, assurance, and empathy—have been optimally implemented in the Eazy Passport service. This service has been proven to shorten service time, increase public satisfaction, and expand the reach of services without adding excessive administrative burdens. The conclusion of this study states that the innovation of the jemput bola service has succeeded in becoming an effective strategy in improving the accessibility and quality of immigration services in Surabaya. Further research is suggested to use a quantitative approach or mixed methods to compare the effectiveness of conventional and jemput bola services in the context of different regions or institutions.
Efektivitas Kebijakan Penyuluhan Pertanian pada Pemberdayaan Petani Bawang Merah di Desa Rejoso Kabupaten Nganjuk Aulia Igga Meichasari; Widyawati Widyawati; Dandy Patrija Wirawan
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 4 (2025): November : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i4.1361

Abstract

This study aims to analyze the effectiveness of agricultural extension policy in empowering shallot farmers in Rejoso Village, Nganjuk Regency. The background of this research is based on the importance of agricultural extension as a public policy instrument that functions to enhance farmers’ knowledge, skills, and independence. Although extension programs have been routinely implemented, their effectiveness needs to be evaluated to ensure that the policy truly addresses the needs and problems faced by farmers in the field.This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews, field observations, and documentation studies, then analyzed thematically using data reduction, data presentation, and inductive conclusion-drawing techniques. Data validity was tested through source and method triangulation. The results show that the agricultural extension policy in Rejoso Village is considered effective based on the five indicators of public policy effectiveness proposed by Riant Nugroho, namely accurate policy, accurate implementers, accurate targets, supportive environment, and proper process. The extension materials are relevant to farmers’ needs, the implementers possess adequate technical competence, and the program successfully reaches active shallot farmers. A strong socio-institutional environment, supported by farmer associations, contributes to effective implementation, although ecological challenges such as extreme weather and pest attacks remain. The extension process is systematic and participatory, covering stages of planning, implementation, assistance, and evaluation. Overall, the agricultural extension policy in Rejoso Village has improved the capacity and independence of shallot farmers. However, strengthening the number of extension workers, digitalizing evaluation systems, and providing entrepreneurship training are necessary to ensure the sustainability of policy effectiveness.
Accelerating Smart Governance Through Mandatory Cashless Parking on Public Roads in Surabaya Kristyan Dwi Djahjono; Nur Rusydina bt Khadzali; Dandy Patrija Wirawan; Zainal Fatah; Sapto Pramono
International Journal of Social Science and Humanity Vol. 1 No. 1 (2024): March : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i1.639

Abstract

The digital transformation within the public sector has shifted from an optional advancement to a primary parameter for local government success in managing dynamic metropolitan areas. This research examines the acceleration of Smart Governance in Surabaya through the implementation of the mandatory non-cash parking policy on public roads. Using a qualitative approach with a descriptive-analytical design, the study explores how this transition redefine the relationship between the government, parking attendants, and citizens. Findings indicate that the policy effectively minimizes budget leakage and enhances fiscal transparency. The integration of digital payment systems has transformed traditional parking management into a data-driven service, fostering public trust through accountable financial tracking. Furthermore, the shift from cash to digital transactions has successfully professionalized the role of parking attendants within the urban ecosystem. However, success relies heavily on consistent infrastructure readiness and public literacy. The study concludes that Surabaya's non-cash parking model serves as a vital instrument for strengthening Regional Original Revenue (PAD) while modernizing urban governance. These implications suggest that digital integration is not merely a technical change but a fundamental shift in bureaucratic culture. This model provides a strategic framework for other Indonesian metropolitan cities aiming to implement similar digital-based public service innovations and sustainable smart city governance.
Digital Transformation in Cashless Payment-Based Public Transportation Policy: (Service Quality Evaluation of Suroboyo Bus in Surabaya City) Sapto Pramono; Solahuddin B Ismail; Zainal Fatah; Kristyan Dwi Djahjono; Dandy Patrija Wirawan
International Journal of Social Science and Humanity Vol. 1 No. 2 (2024): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i2.640

Abstract

Digital transformation in the public transportation sector is part of the national development priority agenda aimed at improving service quality and operational efficiency. This study aims to analyze the implementation of cashless payment-based digital transformation in public transportation policy on the Suroboyo Bus in Surabaya, analyze service quality based on SERVQUAL dimensions, identify supporting and inhibiting factors for implementation, and evaluate the success and shortcomings of the policy. This research uses a qualitative approach with a descriptive research type. The results show that the implementation of cashless payment on the Suroboyo Bus has been running well since 2018, with four main payment methods: QRIS, e-money cards, plastic waste contributions, and the Child Identity Card (KIA). QRIS has become the dominant payment method with a 48% share in 2025. Service quality based on SERVQUAL dimensions shows good results in the aspects of tangibles, reliability, and responsiveness, but still requires improvement in the dimensions of assurance and empathy. Supporting factors for implementation include government commitment, the availability of regulations (Perwali No. 22 of 2023)., adequate infrastructure, and support from digital payment service providers. Inhibiting factors include limited digital literacy, internet network disruptions, limited economic access, and lack of socialization. The success of the policy is reflected in increased operational efficiency, financial transparency, and a rise in the number of users from 1.2 million (2019). to 3.5 million (2025). Shortcomings of the policy include the digital gap for vulnerable groups, dependence on internet networks, and a decrease in participation in the plastic waste payment program from 25% (2023). to 12% (2025).
Co-Authors Ahmad Fitroni Aulia Igga Meichasari Ika Devy Pramudiana Kristyan Dwi Djahjono Nur Rusydina bt Khadzali Sapto Pramono Solahuddin B Ismail Sri Kamariyah Widyawati Widyawati Zainal Fatah