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All Journal Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Dadan Jaelani
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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PENERAPAN METODE ECONOMIC ORDER QUANTITY (EOQ) DALAM PENGENDALIAN PERSEDIAAN PADA UMKM NYUSU ENAK Cahya Eko Susilo; Dadan Jaelani; Heri Hermansyah; Tepi Muhammad Romdoni; Ujang Suherman
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 1 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.572349/neraca.v2i1.789

Abstract

UMKM Nyusu Enak merupakan usaha susu yang berdiri dari tahun 2022. Persoalan yang dihadapai oleh UMKM Nyusu Enak adalah tidak tepatnya pengendalian kebutuhan bahan baku, belum mampu menetapkan total minum pemesanan kembali yang memicu pembelian baru, kekurangan persediaan jumlah bahan baku yang akan digunakan selama proses produksi. Penelitian ini menggunakan metode deskriptif kualitatif adalah teknik penulisan yang memaparkan kejadian sesungguhnya mengenai objek penelitian, sesuai dengan keadaan sesungguhnya saat penelitian dilakukan. metode ini menghitung jumlah optimum dari persediaan bahan baku utama susu dengan menerapkan model Kuantitas Pemesanan Ekonomis dan Waktu Pemesanan Kembali yang hasil data penelitiannya akan disuguhkan berupa angka dan dijelaskan dalam kalimat kualitatif. Dari hasil penelitian diperoleh total kualitas order sebesar Rp., 772.368.411 dan didapatkan safety stock sebesar 56,19 kg.
Pengaruh Kualitas Pelayanan dan Pengalaman Belanja terhadap Kepuasan Pelanggan pada Tokma Kondang Dadan Jaelani; Netti Nurlenawati; Dexi Triadinda
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 11 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i11.4692

Abstract

Tokma is a company operating in the retail sector. This research aims to analyze how much influence service quality and shopping experience have on customer satisfaction. This research uses a quantitative method, data collection is carried out by distributing questionnaires via Google Form to Tokma Kondang consumers. The data is then analyzed using multiple linear regression techniques and the sampling method applied is Accidental Sampling using the Lemesshow formula to determine the number of samples. The number of samples was 120 visitors to Tokma Kondang. The results of this research show that service quality positively and significantly influences customer satisfaction by 7,001, the correlation coefficient of shopping experience on customer satisfaction shows an influence of 10,180, the correlation coefficient of service quality and shopping experience on customer satisfaction is 201,089 and analysis of service quality and shopping experience simultaneously influence customer satisfaction by 77.1%
Pengaruh Kualitas Pelayanan dan Pengalaman Belanja terhadap Kepuasan Pelanggan pada Tokma Kondang Dadan Jaelani; Netti Nurlenawati; Dexi Triadinda
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 11 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i11.4692

Abstract

Tokma is a company operating in the retail sector. This research aims to analyze how much influence service quality and shopping experience have on customer satisfaction. This research uses a quantitative method, data collection is carried out by distributing questionnaires via Google Form to Tokma Kondang consumers. The data is then analyzed using multiple linear regression techniques and the sampling method applied is Accidental Sampling using the Lemesshow formula to determine the number of samples. The number of samples was 120 visitors to Tokma Kondang. The results of this research show that service quality positively and significantly influences customer satisfaction by 7,001, the correlation coefficient of shopping experience on customer satisfaction shows an influence of 10,180, the correlation coefficient of service quality and shopping experience on customer satisfaction is 201,089 and analysis of service quality and shopping experience simultaneously influence customer satisfaction by 77.1%
Co-Authors Cahya Eko Susilo Dexi Triadinda Heri Hermansyah Netti Nurlenawati Tepi Muhammad Romdoni Ujang Suherman