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All Journal As-Syirkah: Islamic Economic & Financial Journal
Putri, Putu Noviana
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Analisis Kualitas TNDE dan Inovasi Layanan Terhadap Kinerja Karyawan PT Angkasa Pura I Bali Putri, Putu Noviana; Artatanaya, I Gusti Lanang Suta; Muderana, I Ketut
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 4 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/s3ktps59

Abstract

This research is set up to explore the effects of the standard of Electronic Document Management System (EDMS) and service innovation, both individually and collectively, on employee performance. The subject group of this research includes all employees from the Airport Administration Department, Stakeholder Relations, Legal and Compliance, Airport Operation Center Head, and Airport Safety, Risk and Performance Management who use the EDMS for information storage and delivery, ensuring that information is readily accessible to external parties and organizational stakeholders as needed. The sample for this study consists of 72 respondents. The methods of data analysis applied in this study encompass Validity Testing, Reliability Testing, Classical Assumption Testing, Multiple Linear Regression Analysis, Correlation Analysis, the Coefficient of Determination Test, F Test, and t Test. The results reveal that both the quality of EDMS and service innovation significantly contribute positively to employee performance. Recommendations proposed by the researcher include evaluating the speed of EDMS document processing, periodically updating the EDMS, consistently innovating service systems, and regularly conducting training to enhance employee skills in achieving company targets and objectives.
Co-Authors I Gusti Lanang Suta Artatanaya Muderana, I Ketut