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Impact of Information Quality on Customer Perceived Value, Experience Quality, and Customer Satisfaction from Using GoFood Aplication Tundung Subali Patma; Nilawati Fienaningsih; Karisma Sri Rahayu; I Gusti Lanang Suta Artatanaya
Journal of Indonesian Economy and Business (JIEB) Vol 36, No 1 (2021): January
Publisher : Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jieb.59810

Abstract

Introduction/Main Objectives: The existence of technological advances in online transportation provides benefits to the community, and especially for the culinary industry; consumers no longer have to go to restaurants to buy food; it can be ordered through the Gojek application. The Gojek application makes it easy for people to buy food online. Various items of information about the restaurant are provided by Gojek’s online transportation service application. Background Problems: The government's appeal regarding COVID-19 requires people to stay at home, to support social distancing. Many activities must now be carried out at home, including eating. Along with the technological developments, people do not need to worry about staying at home because everything can be done from the home, with the GoFood application's support. Novelty: This study aims to determine and prove the effect of information quality on experience quality and customer perceived value, as well as satisfaction, from using the GoFood application in Malang City. This research is an update of the information gathered previously during the pandemic, which can be used as a reference for determining marketing strategies. Research Methods: This type of research is explanatory research through a quantitative approach, by conducting a direct survey of the application’s users, by using an online questionnaire. The research sample consists of 380 respondents. The sampling technique of this study was purposive sampling with the criteria that the Gojek application’s users had made purchases the application at least one times, and were aged 18 years and over, so the perceptions given would be quite clear and independent. Finding/Results: The results show that information quality has a positive and significant effect on experience quality, customer perceived value and customer satisfaction; experience quality has a positive and significant effect on customer perceived value; and customer perceived value has a positive and significant effect on customer satisfaction. Conclusion: This study reveals that the quality of the experience has a positive but insignificant effect on customer satisfaction. The result is a new finding from this study because there are differences in the previous studies' relationships between the variables. This study contributes that the stay-at-home appeal could increase the use of online applications to carry out activities.
Model Pemberdayaan Ekonomi Masyarakat Pesisir (PEMP) pada Tiga Perkampungan Nelayan Air Kuning, Pengambengan dan Candi Kusuma Kabupaten Jembrana Propinsi Bali (Suatu Studi Komparatif) I Gede Made Subagiana; I Gusti Lanang Suta Artatanaya; Ni Luh Made Wijayati
Jurnal Bisnis dan Kewirausahaan Vol 14 No 2 (2018): JBK - Jurnal Bisnis dan Kewirausahaan
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (387.732 KB) | DOI: 10.31940/jbk.v14i2.1042

Abstract

Dalam rangka mengentaskan kemiskinan masyarakat pesisir, sejak tahun 2001 Menteri Kelautan dan Perikanan menggulirkan Program Pemberdayaan Ekonomi Masyarakat Pesisir (PEMP). Ironisnya program Pemberdayaan Ekonomi Masyarakat Pesisir (PEMP) yang diterapkan selama ini tidak berdasarkan atas kebutuhan, potensi, harapan, budaya serta kearifan lokal masyarakat (Bottom Up), tetapi secara Top Down. Tujuan penelitian ini adalah untuk mengembangkan suatu model yang benar-benar berdasarkan kebutuhan dan harapan Masyarakat Pesisir. Model yang benar-benar dapat mengakomodasi kebutuhan dan harapan dari kelompok yang ada di masyarakat pesisir, dengan memperhatikan budaya dan kearifan lokal, terutama orangorang di tiga desa nelayan: Air Kuning, Pengambengan dan Candi Kusuma Kabupaten Jembrana, Bali. Metode yang digunakan dalam penelitian ini adalah metode Penelitian Pengembangan, yaitu: analisis kebutuhan, pengembangan dan pengujian produk serta penerapan produk. Kegiatannya berfokus pada identifikasi dan analisis kebutuhan dengan mengeksplorasi PEMP pernah diterapkan saat ini, mengeksplorasi persepsi dan harapan masyarakat, sebagai dasar untuk pemodelan dan diuji lebih lanjut. Berdasarkan analisis dan penelitian secara mendalam dengan mengeksplorasi PEMP yang telah berjalan, para peneliti dapat membuat model yang akan lebih cocok dengan PEMP dan lebih dekat dengan keinginan dan harapan masyarakat pesisir. Adapun rancangan / desain model PEMP baru ini melibatkan 5 (lima) aspek sebagai berikut: Aspek Ekonomi (tentang pekerjaan dan peningkatan pendapatan); Aspek Sosial (menyangkut pendidikan, ilmu pengetahuan dan teknologi, dan kesehatan); Aspek Lingkungan dan Perumahan (Pelestarian sumber daya pesisir, dan bedah rumah); Aspek Infrastruktur (termasuk meningkatkan pelabuhan, docking kapal nelayan, Tempat Pelelangan Ikan (TPI), memperbanyak Unit Pembenihan Rakyat, pembenihan air payau, memperbanyak pabrik pengolahan ikan / pengalengan ikan dan lain-lain); Aspek Budaya (menumbuh kembangkan sifat gotong royong, Iman dan Takwa mengembangkan seni Makepung saat musim barat, mempertahankan norma-norma yang ada sebagai Awig awig.
Pelatihan Web dan Digital Marketing di Desa Wisata Blimbingsari, Kecamatan Melaya,Jembrana I Nyoman Meirejeki; I Ketut Suarta; Cokorda Istri Sri Widhari; I Gusti Lanang Suta Artatanaya
Dharma: Jurnal Pengabdian Masyarakat Vol 3, No 2 (2022): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (591.403 KB) | DOI: 10.31315/dlppm.v3i2.8192

Abstract

Desa Wisata Blimbingsari merupakan desa yang tergolong baru karena baru dibuka tahun 1939. Sekalipun demikian desa ini sudah banyak dikunjungi wisatawan baik wisatawan asing maupun wisatawan domestik, berdasarkan data dari pengelola pariwisata ada sebanyak 19.055 orang wisatawan yang berkunjung pada tahun 2019. Tahun 2020 banyak wisatawan yang batal berkunjung atau menunda kunjunganya karena wabah covid 19. Masa ini merupakan masa yang tepat untuk membenahi kekurangan yang selama ini dialami oleh pengelola pariwisata yaitu masalah IT. Untuk mengatasi masalah ini diberikan pelatihan dengan peserta dipilih dari pengelola pariwisata, staff desa, Staf BUMDes dan guru sekolah, seluruhnya ada sebanyak 10 orang. Materi yang diberikan berkaitan dengan  penggunaan web dan digital marketing sehingga bila wabah covid 19 berkurang pengelola bisa memasarkan melalui digital marketing dan dapat memberikan pelayanan dengan lebih baik kepada tamu yang berkunjung. Keberhasilan pelatihan berbanding lurus dengan kepuasan peserta. Guna mengetahui keberhasilan pelatihan dilakuakan evaluasi dengan  metode Kirkpatrick Level I. pada level ini yang menjadi bahan evaluasi adalah pelatih/ Fasilitator, dan panitia pelatihan termasuk didalamnya sarana dan prasanana pelatihan berdasarkan hasil analisis diperoleh skor sebesar 4,51untuk fasilitator dan 4,1bagi penyelenggara pelatihan, berarti peserta pelatihan sangat puas terhadap fasilitator dan kesiapan panitia dalam melaksanakan pelatihanKata kunci: Evaluasi, Pelatihan, digital marketing, desawisata
Pelatihan Peningkatan Kapasitas Website dan Media Sosial, Kearsipan El-ektronik, Pengenalan Transaksi Elektronik Di Desa Canggu, Kuta Utara, Kabupaten Badung I Gusti Lanang Suta Artatanaya; I Wayan Eka Dian Rahmanu; Ni Luh Made Wijayati; I Made Widiantara
Bhakti Persada Jurnal Aplikasi IPTEKS Vol. 8 No. 2 (2022): Bhakti Persada Jurnal Aplikasi IPTEKS
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/bp.v8i2.151-158

Abstract

Permasalahan dalam perkembangan teknologi informasi khususnya dalam transaksi  bisnis, beberapa pelaku wisata belum terbiasa menggunakan aplikasi pembayaran online. Dari beberapa wawancara yang dilakukan, beberapa pelaku wisata seperti restoran, villa dan penyedia jasa wisata masih menggunakan cara pembayaran konvensional. Adapun tahapan-tahapan kegiatan yang dilakukan antara lain pengusulan kegiatan, persiapan, sosialisasi, pelaksnaan kegiatan, evaluasi kegiatan. Dari kegiatan pengabdian kepada masyarakat yang telah dilakukan, peserta pelatihan di kantor desa Canggu antusias mengikuti dan ingin mengetahui lebih dalam fungsi dari sistem kearsipan, integrasi website  maupun sosial media, dan QR-Code. Pelatihan sistem kearsipan ditujukan kepada pewagai kantor desa Canggu, pelatihan yang diberikan membuka wawasan para peserta pelatihan kearsipan untuk bisa mengaplikasikannya kedalam kegiatan sehari-hari di kantor. Selain itu, pegawai IT diberikan pelatihan mengenai pentingnya memaksimalkan website dan sosial media untuk menyebarkan informasi kepada masyarakat desa Canggu. Pada sesi pelatihan QR-Code, narsumber memberikan pengertian mendasar keguanaan QR-Code  pada ranah ekonomi yang Sebagian besar dijalankan oleh para peserta pelatihan. Di samping itu, narasumber memaparkan manfaat yang paling besar menggunakan QR-Code adalah pelanggan bisa melakukan tanpa menggunakan uang cash.
EFEKTIVITAS DAN EFISIENSI PENGGUNAAN SISTEM E-OFFICE DALAM KEGIATAN KORESPONDENSI PADA PT PENGEMBANGAN PARIWISATA INDONESIA (PERSERO) Ni Nyoman Sri Ardiyanti; I Gusti Lanang Suta Artatanaya; Ida Bagus Artha Adnyana
E-Jurnal Ekonomi dan Bisnis Universitas Udayana VOLUME.11.NO.10.TAHUN.2022
Publisher : Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EEB.2022.v11.i10.p12

Abstract

This study aims to determine the effectiveness and efficiency of using the e-office system in correspondence activities at PT Pengembangan Pariwisata Indonesia (Persero) The Nusa Dua Bali based on the characteristics of ISO/IEC 25010 : 2011 Quality in Use Model. The location of this research is at PT Indonesia Tourism Development (Persero)/ITDC The Nusa Dua. The number of samples used was 39 people using the census method. Collecting data using a 5 point likert scale questionnaire in the form of a google form. The data analysis technique used quantitative descriptive. The results showed the level of effectiveness of the use of the e-office system in correspondence activities at PT Pembangunan Wisata Indonesia (Persero) The Nusa Dua Bali with effective criteria. The efficiency level of using the e-office system in correspondence activities at PT Pembangunan Wisata Indonesia (Persero) The Nusa Dua Bali with efficient criteria. needs to be improved so that the implementation of e-office is more effective and efficient, namely the stability of the internet network to be maintained, the system to be updated and developed regularly, such as adding a digital signature feature, increasing file upload size, and being integrated directly with employee e-mails.
ANALISIS PENGARUH WORK-LIFE BALANCE DAN BEBAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN PT. RAMA MANGGALA GAS BLITAR DIAZ ERLANGGA; I GEDE MADE SUBAGIANA; I GUSTI LANANG SUTA ARTATANAYA
GANEC SWARA Vol 17, No 1 (2023): Maret 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i1.363

Abstract

Job satisfaction is obtained through a portion of job duties that are commensurate with the position and abilities of each employee. The company's management sets a policy for employees whose permits are in the middle of working hours for other purposes, then their work will be delegated to other employees. This interferes with the job satisfaction of other employees because their portion of work is increased. This policy is related to the work-life balance and also the workload of employees. The purpose of this study is to determine the effect of work-life balance and workload on job satisfaction of PT. Rama Manggala Gas Blitar and efforts to increase job satisfaction. The type of data used is quantitative. The sample of this study was 85 respondents using census techniques. Data analysis using the SEM-PLS method with outer and inner model measurements in SmartPLS V.3.0 software. The results of this study show that work-life balance has a significant effect on job satisfaction of PT. Rama Manggala Gas as evidenced from the results of the significance test with a t-statistic value of 7.610 > a significance level of 5% (1.96) and a p-value of 0.000 < 0.05.  Workload does not have a significant effect on the job satisfaction of PT. Rama Manggala Gas which can be seen from the t-statistical value of 1.947 < 19.6 and the p-value of 0.054 > 0.05. It is hoped that the company's management can maintain and improve the work-life balance of its employees in order to create a high level of job satisfaction
EVALUASI PENERIMAAN SISTEM TNDE MENGGUNAKAN METODE TAM PADA PT ANGKASA PURA I BALI ANAK AGUNG ISTRI WULAN PRAMIYANTI; I GUSTI LANANG SUTA ARTATANAYA; I MADE WIDIANTARA; COKORDA ISTRI SRI WIDHARI
GANEC SWARA Vol 17, No 3 (2023): September 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i3.566

Abstract

This study aims to determine the effect of the variables Perceived Usefulness, Perceived Ease Of Use. Attitude Towards Using, and Actual Usage in the process of implementing the TNDE system at PT Angkasa Pura I I Gusti Ngurah Rai Bali International Airport Branch Office. The focus of this research is directed at the relationship of each variable with the indicator approach of each variable, so that the results are obtained as material for evaluating the system. The sample in this study was selected using a purposive sampling technique and a total of 89 people were obtained. The analysis technique used in this research is Partial Least Square Structural Equation Modeling (PLS-SEM) with analysis tools through the SmartPLS program. The results of this study indicate that all the hypotheses that have been formed and tested in the Technology Acceptance Model produce a positive and significant influence. This illustrates that the implementation of the system at PT Angkasa Pura I I Gusti Ngurah Rai Bali International Airport Branch Office is good.
ANALISIS PENGGUNAAN INSTAGRAM SEBAGAI MEDIA PROMOSI TERHADAP MINAT MENGINAP DI HOTEL RENAISSANCE BALI ULUWATU RESORT & SPA Sari Dewi, Ni Komang Novita; Sarjana, I Made; Artatanaya, I Gusti Lanang Suta; Sri Widhari, Cokorda Istri
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 9 No 1 (2023): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v9i1.502

Abstract

This study aims to determine the effect of Context, Communication, Collaboration, Connection on interest in staying at the Renaissance Bali Uluwatu Resort & Spa Hotel. In this study, the type of data used is Quantitative Data. In this study, the reseach population is all followers of Instagram social media belonging to Hotel Renaissance Bali Uluwatu Resort & Spa named @renhotelbali and using a sample of 100 respondents. The distribution of the questionnaire in this study was carried out online via a google form link to respondents who are followers of Instagram @renhotelbali by sending a questionnaire link via Direct Messages (DM). Data analysis was carried out with several tests which included instrument tests in the form of validity and reliability tests, classical assumption tests in the form of normality tests, multicollinearity tests, and heteroscedasticity tests, multiple linear regression analysis tests and hypothesis tests including t tests, f tests and the coefficient of determination. In the partial hypothesis testing, it shows that Context and Collaboration have a positive and significant influence on interest in staying, while Communication and Connection partially does not have a positive and significant influence on interest in staying at the Renaissance Bali Hotel Uluwatu Resort & Spa. However, with the simultaneous test Context, Communication, Collaboration, Connection has an influence on interest in staying.
EVALUASI PELAKSANAAN MANDATORY TRAINING ONLINE DENGAN MODEL KIRKPATRICK PADA HOLIDAY INN RESORT NUSA DUA INJELINA, NI KADEK IRMA; ARTATANAYA, I GUSTI LANANG SUTA; ADNYANA, IDA BAGUS ARTHA
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.962

Abstract

Abstrak This study aims to obtain an overview of the implementation of Mandatory Online Training based on Kirkpatrick's Evaluation Models at the Holiday Inn Resort Bali Nusa Dua. Data were collected through the distribution of questionnaires and analyzed using quantitative descriptive techniques. The questionnaires were given to permanent and contract employees, excluding daily workers or trainees who participated in this training. The sample in this study was taken using proportionate stratified random sampling techniques. The results of this study at the reaction level showed that the training was conducted well, with an overall average reaction level dimension of 4.10 on a scale of 5.00. At the learning level, the results were very good with an average score of 4.16 on a scale of 5.00. The behavior level of the training participants, measured at the behavior level, showed good results with an overall average behavior level dimension of 4.12 on a scale of 5.00. Overall, the average result level obtained a good criterion with an average score of 4.15 on a scale of 5.00.
Analisis Kualitas TNDE dan Inovasi Layanan Terhadap Kinerja Karyawan PT Angkasa Pura I Bali Putu Noviana Putri; I Gusti Lanang Suta Artatanaya; I Ketut Muderana
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 4 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/s3ktps59

Abstract

This research is set up to explore the effects of the standard of Electronic Document Management System (EDMS) and service innovation, both individually and collectively, on employee performance. The subject group of this research includes all employees from the Airport Administration Department, Stakeholder Relations, Legal and Compliance, Airport Operation Center Head, and Airport Safety, Risk and Performance Management who use the EDMS for information storage and delivery, ensuring that information is readily accessible to external parties and organizational stakeholders as needed. The sample for this study consists of 72 respondents. The methods of data analysis applied in this study encompass Validity Testing, Reliability Testing, Classical Assumption Testing, Multiple Linear Regression Analysis, Correlation Analysis, the Coefficient of Determination Test, F Test, and t Test. The results reveal that both the quality of EDMS and service innovation significantly contribute positively to employee performance. Recommendations proposed by the researcher include evaluating the speed of EDMS document processing, periodically updating the EDMS, consistently innovating service systems, and regularly conducting training to enhance employee skills in achieving company targets and objectives.