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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi Atestasi : Jurnal Ilmiah Akuntansi
Setiawati, Aswanti
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Cost and Benefits of Employee Training: Analyzing ROI in Human Resources Sihombing, Sarinah; Setiawati, Aswanti; Sitanggang, Rohana; Thabah, Asep Ali
Atestasi : Jurnal Ilmiah Akuntansi Vol. 7 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v7i2.881

Abstract

This research investigates the multifaceted dimensions of employee training and its implications for organizational performance. Employing a qualitative approach, the study aims to deepen our understanding of training effectiveness and Return on Investment (ROI) analysis in Human Resources (HR). The research design involves a systematic literature review from peer-reviewed journals and reputable databases, focusing on key themes such as training definitions, methodologies, outcomes, and measurement techniques. Thematic analysis of the collected literature reveals several significant findings. Firstly, employee training is essential for enhancing individual competencies and aligning organizational goals. Secondly, training initiatives contribute to organizational culture, innovation, and talent development. Thirdly, a strategic training design and evaluation approach enhances organizational performance and competitiveness. Fourthly, innovative training methodologies, such as personalized learning and immersive experiences, offer promising avenues for optimizing training effectiveness. Lastly, integrating training initiatives with broader HR strategies, such as talent management and performance management, enhances their impact on organizational success. The study underscores the need for future research to explore the longitudinal effects of training interventions and advance methodologies for ROI analysis.
Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

Abstract

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.
Co-Authors Asep Ali Thabah, Asep Ali Euis Saribanon, Euis Sarinah Sarinah Sitanggang, Rohana Sitanggang, Rohana Wahyuni, Rr. Endang