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All Journal Journal Research of Social Science, Economics, and Management Jurnal Pengabdian Masyarakat Nasional
Jati Santoso, Bagus
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Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science

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PENGEMBANGAN APLIKASI MOBILE RESERVASI BERBASIS WEB UNTUK MENINGKATKAN SOCIOPRENEUR DI WISATA GLAMPING GUBUG MARAWATI DESA SAJEN Ramadhani, Nugrahardi; Prasetyo, Didit; Yudistira Alamin, Rabendra; Noordyanto, Naufan; Dwitasari, Putri; Orta Darmawati, Nurina; Kusuma Wardani, Kartika; Dharmawan, Yogantara S.; Jati Santoso, Bagus
Jurnal Pengabdian Masyarakat Nasional Vol 4, No 1 (2024)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/pemanas.v4i1.28624

Abstract

Peningkatan minat terhadap wisata glamping di Indonesia menuntut adanya inovasi dalam sistem reservasi yang efisien dan user-friendly. Pengabdian masyarakat ini bertujuan untuk mengembangkan aplikasi mobile reservasi berbasis web dan mensosialisasikan agar membantu meningkatkan layanan dan mengembangkan sociopreneur   di Wisata Glamping Gubug Marawati. Metode yang digunakan meliputi survei kepada pengguna aplikasi reservasi mobile dengan fokus pada demografi, preferensi fitur, pengalaman pemesanan, dan masalah teknis. Hasil menunjukkan bahwa mayoritas responden berusia 25-35 tahun dengan pendidikan minimal S1 dan memiliki pekerjaan tetap, menginginkan aplikasi yang user-friendly dan mudah diakses. Fitur pencarian informasi, pemesanan online, dan ulasan pengguna paling diminati, sementara integrasi dengan sistem pembayaran digital dan fitur notifikasi dianggap penting. Pengalaman pengguna cukup positif, namun ada keluhan terkait waktu loading dan kegagalan transaksi. Masalah teknis seperti bug dan crash juga sering ditemukan. Kesimpulan menunjukkan bahwa aplikasi mobile yang stabil, responsif, dan informatif dengan dukungan teknis non-stop sangat diperlukan untuk memenuhi kebutuhan pengguna dan mendukung tujuan Sustainable Development Goals (SDGs) dalam meningkatkan kualitas layanan wisata berbasis alam dan mendukung kewirausahaan sosial di daerah tersebut.
Enhancement of The User Interface Features of The Digital Population Identity Application Using Machine Learning and Design Thinking Methods Adelia Putri, Tassya; Jati Santoso, Bagus
Journal Research of Social Science, Economics, and Management Vol. 5 No. 7 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i7.1337

Abstract

Abstract. As an implementation of the One Agency One Innovation policy issued by the Ministry of PANRB, the Population and Civil Registration Office launched the Identitas Kependudukan Digital (IKD) application. IKD is an electronic ID card in digital form that contains population data and documents within a mobile application accessible via a smartphone. It displays the owner's personal information as a valid official identity, allowing it to be used across various population administration services digitally. However, the application faces several challenges, including low adoption rates, poor user ratings (3.2 on the Google Play Store), and technical constraints. This study aims to introduce additional features to the IKD (Digital Population Identity) application to enhance usability, interaction efficiency, and the overall user experience (UI/UX). This research employs both quantitative and qualitative methods through the integration of machine learning and design thinking. The empathize stage utilized sentiment analysis using the Naive Bayes algorithm on 9,906 user reviews from the Google Play Store, along with a baseline questionnaire of 271 respondents. Machine learning analysis, achieving 94.1% accuracy, identified dominant negative sentiments related to login failures, complex face-to-face verification, and the absence of password or PIN reset features. Based on these findings, the design thinking process produced a solution design featuring Single Sign-On functionality, password or PIN reset options, FAQs, and online queuing services. Validation testing of the new design showed a significant improvement, with an average score of 4.49 out of 5, indicating very positive user acceptance.
Co-Authors Adelia Putri, Tassya Dharmawan, Yogantara S. Dwitasari, Putri Kusuma Wardani, Kartika Naufan Noordyanto Nugrahardi Ramadhani Orta Darmawati, Nurina Prasetyo, Didit Yudistira Alamin, Rabendra