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All Journal Journal Analytica Islamica VISA: Journal of Vision and Ideas
Septiani, Annisa Tri
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Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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Peran Mahasiswa dalam Pengabdian Masyarakat untuk Meningkatkan Tri Dharma Perguruan Tinggi di Desa Hulu Kecamatan Pancur Batu Silitonga, Afrini Yuninda; Septiani, Annisa Tri; Irhamna, Irhamna; Fathurrahman, Fathurrahman; Pasya, Nazwa; Ramadhani, Susan; Diva, Rangga; Sebayang, Khairunnisa; Kusniadi, Adjie Iqthiar; Nabila, Nur’aida; Ananda, Nadya Dwi
VISA: Journal of Vision and Ideas Vol. 4 No. 1 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i1.1293

Abstract

Higher education institutions has a significant contribution in improving the quality of human resources. Community service is one of the pillars of the Higher Education Tri Dharma, alongside education and teaching duties as well as research duties. This is stated in article 24, point 22 of Law No. 20 of 2003. This journal investigates the effectiveness of mutual cooperation activities, elderly gymnastics, and Yasin recitations in improving the implementation of the Higher Education Tri Dharma. Through participatory research, mutual cooperation activities have successfully created active engagement between higher education institutions and the community, improved community service, and provided opportunities for community service. Elderly gymnastics has been proven to have a positive impact on the physical health and well-being of the elderly, while Yasin recitations create a spiritual space that supports religious values in the higher education environment.
REVEALING NETIZENS' RESPONSES TO THE WITHDRAWAL OF DANGEROUS PRODUCTS: A CASE STUDY OF PINKFLASH COSMETICS Septiani, Annisa Tri; Irwansyah, Irwansyah
Journal Analytica Islamica Vol 15, No 2 (2026): ANALYTICA ISLAMICA
Publisher : Program Pascasarjana UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jai.v15i2.28863

Abstract

The revocation of the distribution permits for two Pinkflash products by the Food and Drug Monitoring Agency (BPOM) not only triggered a reputational crisis on social media but also revealed how the digital public assesses brand responsibility in regulatory crises related to product safety. This study aims to analyze netizen responses to Pinkflash's clarification and interpret the brand's crisis communication patterns through the perspective of Situational Crisis Communication Theory (SCCT). Academically, this study offers novelty by utilizing netizen comments as the primary data for understanding public acceptance of brand response strategies in the context of a cosmetics crisis triggered by regulatory intervention. The study used a descriptive qualitative approach with a qualitative content analysis of Pinkflash's official clarification post and netizen comments on social media. The results show that netizen responses are divided into support, criticism, distrust, and concern over product safety. Clarification and apology are considered important initial steps, but are not sufficient to restore trust. These findings confirm that the effectiveness of digital crisis communication is determined not only by the transparency of the message but also by the consistency of post-crisis corrective actions.
Co-Authors Ananda, Nadya Dwi Diva, Rangga Fathurrahman Fathurrahman Irhamna Irhamna, Irhamna Irwansyah Irwansyah Kusniadi, Adjie Iqthiar Nabila, Nur’aida Pasya, Nazwa Ramadhani, Susan Sebayang, Khairunnisa Silitonga, Afrini Yuninda